Well, it does happen, sometimes, that games previously bought (won/get etc) disappear in mysterious circumstances. I had this happened to me once (or at least the only case I know about), when the game called Dracoula: Origins disappeared from my account for no reason.

But the question is, what would happen here?
The rules are I need to have all the games won activated on Steam. But if the game disappear, I don't have the won game on my account, so I am qualified for ban.
I can't either just say that I didn't get the game, lying and making the giveaway creator a victim of this.

So what would the procedure be? What would SteamGifts admins do in such case?

Hopefully we won't have to know this in practice...

8 months ago

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Pretty sure it will just not let you Re enter another gift as long as you press receive When you had it theres no ban if the key is revoked after that nothing really happens

8 months ago
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Does Steam log that You had the game once? Or how would SteamGifts now I am not cheating with selling the key if that would happen to me?

8 months ago
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8 months ago
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But You can get ban if You mark the game as received and doesn't have it on Your account.

8 months ago
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8 months ago
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I did get banned because of that once. I had to be unfair douchebag and mark the game as non received, instead of being understanding to the giveaway creator that his key was wrong while they provided me another one for different game.

8 months ago
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Why would you have to be an unfair douchebag to the giveaway creator? If you are being understanding about his key being wrong, you can confirm the giveaway deletion which shows SG support your consent and everything gets resolved peacefully. The giveaway creator providing another key for a different game is an entirely unrelated deal between just the 2 of you, not with SG.

8 months ago
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that is not true as i just almost got a suspension for this very reason

3 months ago
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ISTM that SG mods run a scan of activated games. If an activation is missing then you get an automatic temporary ban. There doesn't appear to be any second level verification. Mistakes can be made. You can appeal it, but when it happened to me it took 4 out of the 7 day ban to get the mistake corrected. I lost almost a week for a mistake. If you no longer actually own the game then ISTM that appealing it as a mistake would become more difficult.

8 months ago
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If the game that you won here and confirmed receiving it and activating suddenly disappears from your steam library, and it's not white listed as one of the "missing games from steam api" by the internal mechanisms, it will show as not activated in your sg account.

What then?
You'd be eligible for a suspension, yes. Specially if the game has been "received" for a while before disappearing. And if the sender has a proof that you received the game and was in your account, as most experienced givers often do, you'd probably be suspended for a while.
If you removed the game yourself, you could use steam support to unremove it.

8 months ago
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If the game is removed from Steam in a way that everyone loses it from their accounts, then steamgifts would eventually notice this and should whitelist the game to not cause issues.

If the game is revoked from just your account for some reason, then you have a problem, but that shouldn't happen unless there was an issue with the key that you were given when you won the giveaway and then it would be the responsibility of the giveaway creator to replace the key. In that case, you should contact the giveaway creator to try and get another key. Giveaway feedback is locked as "received" 30 days after marking it as such, so you should create a support ticket requesting for the giveaway feedback to be changed to "not received" until you get a replacement copy of the game from the giveaway creator so that you don't have an unactivated win on your account.

8 months ago
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It happened to me sometime ago. Steam removed a game that I had previously won. I contacted the support and they told me to mark it as not received. I'm planning to get the game again and then mark it as received because the giveaway creator had nothing to do with the game being removed from my account.

8 months ago
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steamgifts would eventually notice this

Between now and then can be a very long time

8 months ago
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So basically, because of Steamgifts unpreparity, there is either the one, whose game got deleted or giveaway creator who is going to be victim. For what people said here, it looks like instead of doing some exception cases, SG just ban users, whose game got removed by Steam or they force them to mark the game falsely as non received.

8 months ago
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because of Steamgifts unpreparity

Well... what would you expect, that random users on the Internet would know exactly what happened, and act accordingly?

It's your responsibility as a winner to ensure your wins are activated on the correct account at all times, and if something like this happens, nobody is stopping you from contacting support to tell them "hey, look, this game that I won here just got revoked, please don't ban me, and mark it as not received for me", and provide proof: Steam will show you a pretty flashy popup as soon as possible whenever a license gets revoked from your account, so you cannot really miss it - a screenshot of this notice is all you need.
And even if you miss it, info should be available somewhere in your account.

instead of doing some exception cases, SG just ban users, whose game got removed by Steam

Exceptions... for what, exactly?
They don't have magic crystal balls telling them if a user is missing a won game from their library because it got revoked, or because they regifted it, sold it, given to a friend, activated on an alt account, or they received a wrong one, or just didn't receive it at all.
Without knowing better, all they know is that the specific game is not in that user's library, so if they receive a user report, they can only act on it, and suspend the user for the perceived infraction.

Of course, in case of widespread mass revocations, it's possible they'll be aware of that, and ignore such user reports (like they usually do with banned games). By the way, this kind of "fake" infraction is erased from record once proof is provided.
Nobody is gonna give you back the days "wasted" being suspended, but what can you do? ¯\_(ツ)_/¯

or they force them to mark the game falsely as non received.

Nope, that wouldn't be false at all.
If the game gets revoked, you technically didn't receive anything from the giveaway creator.
Whether it's their fault (for using shady sites) or not (developer mass-revoking keys just because they can) doesn't matter.
You can always contact them, sort things out, then eventually change the feedback back to received once you get the game again.

8 months ago
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No, I would expect them to have some in-case scenario, that won't get innocent people banned or innocent people robbed from what they earned.
Because if You force people to either be banned, or be uncool and unfair to the giveaway creator who indeed GAVE You the game, it's really very disappointing.

But why marking game as non received, if the game HAS BEEN provided? It's being not fair for the creator. "Sorry, Steam removed Your winner's game and we don't have any system that can do anything about it, so for them to not get ban, Your game is marked as non received for no reason. Take care as we are making You the bad guy here :)".

You are troll or what? Exception from the rule to have all the won games marked as received. For such cases. Do You even read what I have written? Or You are just randomly babbling about something? Cause It's more like the latter.
If the winner's game has been removed by Steam, there should be the system that won't unmark the game but won't ban the winner either. System would see it as received but removed from account. It's not that hard to do. But there needs to be the will to do something like that on such cases.

Of course that would be a fake. Guy, stop being a troll. You are bad at it.
If the person A, give person B a gift and this gift is then destroyed, that's the fact that person A has given person B the gift. So saying they didn't, because of the destruction is a BIG LIE. Don't tell me it's not, because that's not opinion here, it's fact that it has been given, so received by person B.

I pretty much hope You will be in such situation. Maybe if You learn it hard way, You will change Your hostility.

8 months ago
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Ah, so now > I < am the one being hostile, when I was just explaining, RATIONALLY AND OBJECTIVELY, why what you want to achieve is not possible, and how you can -attempt to- fix the issue if you really want to?

Well, sorry, but that's what anybody would tell you, so does that mean we are all hostile trolls?
Would you also consider somebody with a "support" or "moderator" badge telling you the same, but officially, a troll?

Alright then, you can probably skip the rest since you'll totally call it random blabbing anyway, but here it is.
Have you ever tried putting yourself in the shoes of who is on the other side when that happens?

I pretty much hope You will be in such situation...

If somebody contacted me for a similar issue, I'd try to sort things out with the seller, then find a replacement key for them.
Because that's my duty as a gifter.
And because, as a gifter, I'd be more concerned about the winner not getting in trouble for something out of their power, rather than ignoring the fact to keep that sweet sweet CV for something that I, technically, didn't give in the first place.

But why marking game as non received, if the game HAS BEEN provided?

Think of it the other way around: what if the key was for personal use, and activated on your own account?
Why would you contact the seller to receive a replacement or refund, if the key HAS BEEN provided?
Shouldn't you make an exception, since it 's pretty much the same thing, just without a giveaway as an extra step inbetween?
If you somehow consider this and that to be two different things, please let me know, I'm curious.

8 months ago*
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If you can reach the giveaway creator, you could just explain the situation and ask him to delete the giveaway otherwise you can just write a ticket to have you're entry remove if it's a many copies giveaway or change the feedback if the GA creator hasn't answer. I doubt that you would get ban if you warn them and try to work it out...

8 months ago
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Quick, official answer.

  • If the game is removed from Steam, generally, it is still accessible by you and you are fine.
  • If YOU remove the game from your library, that's cause for a suspension.
  • If STEAM removes the game from your library (e.g. problem with payment or other reasons) you may still be suspended if you do not inform us of the situation. You'll need to provide proof that the game was revoked, rather than removed by you.
8 months ago
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Addendum:

  • SG Support does not suspend people willy-nilly. We investigate before suspending someone.
  • If STEAM removes a game from your library, you want to notify Support by filing a ticket. If nothing else, you have that as evidence that there is another explanation for your missing game beyond non-activation.
  • In general, documentation of your claims is what we need to straighten things out. Gather evidence and include it in your ticket(s).
3 months ago
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