ASUS fucking destroyed my laptop

Kinda wow...
I had similar experience with local phone repair service some time ago. I had awesome SonyEricsson Walkman i850 that I've bought from my first ever real salary. Unfortunatelly it was placed in a bag with extra strong magnet for a few hours. The result is a blank white display. I was using it in this condition for calls, messaging and listening music for a few months. I mean, it was very comfortable and easy to use that I didn't need to look at screen.
I could use it this way for years but somehow I decided to repair it. Result? Wiped all data and a completelly dead phone after 2 weeks

well first sorry for your loss ...

the first thing i'd say you should do is to buy any sort of backup (portable hdd, ssd, backup copy on a secondary device) before shipping out your device.

... you met the purpose of authorized repair, to take your money and help you to buy a new device, they dont repair anymore, they lobby against repair and try anything to hinder you to fix your device (serialized battery, serialized engines, glue or solder anywhere, propriatary stuff, and you dont even get spare parts anymore). even if they say they "care" they are only doing it to say, that they have programs for repair when they go to trial against the Right to Repair movement

They have to wipe it, it's a law about personal data.

You should backup stuff. Always.

Believe me or not, it happened to me around 2018. All my thesis drafts are all gone, my old photos that cant be repeated, my songs, my video, my old family photos, and of course bunch of my old movie collection. I had told them to NOT delete anything because my issues were only physical. That were my broken casing and jammed 3.5mm audio jack.

But, guess what? They wipe everything. LITERALLY EVERYTHING. All my thesis drafts, my university projects are all gone. They couldn't be recovered even one. They nuked it. LIKE THEY KILLED ME INSIDE. And yes, i cant complaint that was my last believe in ASUS SERVICE CENTER. Next time (I speak to everybody here who won ASUS laptop) if u have ASUS laptop and u are trust in them, always backup your data first. DON'T BELIEVE THEIR BULLSHIT. Just backup them. ALL OF IT. Then, bring it to them. Or maybe you can just take your Harddisk/SSD first before you bring your laptop to them. Otherwise your data will be NUKED 100%.

It's usually a good idea to have a backup when you can, but it's the priority when you depend on something.

the first serious loss of data you have makes you really think about a backup strategy. most of us have been there. if your data is important, back it up. sorry to say so when the pain is so recent, but it's now when you have to react and change your habits.

sue

Generally -for a hardware issue like this- wouldn't it be better if ppl just take out their hard drives and keep them safely at home?!!

This is sad news, Spooky. I hope you can get some kind of restitution for this.
My desktop is a 10+ year Dell, and my laptop is a 3+ year Alienware (I haven't had the time to custom build one). I have had no problems with Dell quality or service, but I have not needed to deal with them in some time.

Sorry to hear that.Have you tried EaseUS,SiskDrill or Recuva? Thefirst two are quite good.Try with a Pro version.Maybe you could get some/partial data back.Again,This is very sad.May God help ya.

Oh Asus.

I bought laptop from them in like 2010. First gen intel i3 processor.

It started to randomly hang here and there. Didn't make much of it. My fault. But it kept happening more and more. I found on the internet it's design flaw or smth. Not enough power goes to HDD, it loses connection, windows shows message about lack of something.

I sent it for repair. They sent it back with note "automatic test passed". Didn't do anything else.

I sent it for repair 2nd time, this time leaving A4 page inside laptop describing problem (internet RMA form had space for like 3 sentences). I wrote "it went back from repair, you factory reset it, it hangs even on most basic stuff, like messaging programs". They replied with "automatic test passed, laptop can experience random hangs and crashes while using 3rd party software eg. messaging programs". All they did was find some bullshit reason in note I left as excuse to not do anything.

I get angry, wrote whole A4 page note that this laptop series has proven problem with power delivery, it's reported on this-and-that forum and change of HDD drive helps most of the people, like officially reported by their own service center. Laptop came back with new HDD and a wire going from I guess power supply section to place where HDD connects to the motherboard 🤣 Like on this photo, blue wire.

I mean yeah. I know it was 12 years ago but I would be hesistant to buy anything asus-related if they still use the same repair center in Poland. Total "f*** you, we will not fix your stuff even when we know it's manufacturing problem". Thought I would also say that part of the problem must be it's Poland, you can order new laptop that will come crashed and with broken screen and they will tell it's mechanical damage and your fault. I saw case where girl bought new monitor, recorded how she takes it from box and screen was trashed and online shop replied with basically "we have video that box is not damaged in our warehouse, so it was you who broke it, get lost, try to sue us if you want".

View attached image.

Sir, we have a cracked screen here!
FORMAT EVERYTHING

wtf is wrong with these people

It might be about time to file a class action lawsuit over this.
I dealt with issues when sending in a motherboard a few years ago. What I went through is nothing in comparison but it seems like everyone is forced to go through this treatment.
They sent me the payment info late and then threatened in an automated email, 2 days after it was overdue, to send the board back without repairing it.
I had specified in my support case that I wanted my original box back that I had shipped it in. They threw it in the garbage. I called them about it and they told me it was standard to throw out everything that wasn't a part of the product.
They did not inform me about this ahead of time. Otherwise I would have not shipped the original box.

Man, that's a nasty situation. I'm sure someone mentioned it before, but I would try to recover my data with Recuva, it works surprisingly well. Good luck.

Sorry this happened to you.

3-2-1 rule: 3 copies of data on 2 different media with 1 stored offsite.

For home user this could be simply desktop drive backed to home NAS and cloud solution as offsite backup for "can't afford to lose" files.

It's common practice for hardware to be reformatted if you send it in repairs and they usually ask you to do that yourself before sending it in. This is for multiple reasons, but one of them is because you might not even get the same laptop back that you sent in, sometimes they send out refurbs. I'm confused though, seems like you're saying they didn't replace the screen.. but sent you a new screen to replace yourself? That's incredibly unprofessional and makes no sense, the customer shouldn't be expected to replace the screen.. even if a new screen was sent to them. That's a technician's job.

Anyway, it's very well known that asus' support is terrible. Only buy products from them if you're fine with that, or if you buy a replacement plan from whatever store you bought it from which bypasses the product warranty. Otherwise, for laptops.. I would stick to something like HP. HP has good support and even if they fuck up you could probably get it sorted out promptly. Their laptops are also built better. My next choice would be Lenovo, but I think their customer support may not be that great.

sue the shit out of them. it won't bring back your data or physically fix your screen, but some indemnity will bring some confort to you.
also, get your money back, since you paid for nothing, just like you said.

An update because I'm salty. ASUS never responded to my complaint email... decided to replace the screen myself (which was not hard and absolutely did not justify a permawipe) and it turns out that this lovely new screen doesn't have touch screen compability. Which I had before. The reason I sent it in to begin with was because the screen crack broke the touch screen and I couldn't take notes on the computer anymore.... hell of a solution there, no crack anymore but also no touch screen. Don't buy ASUS, it's not worth the headache.

In view of ongoing problems with Asus' repair service I feel it's justified to revive the thread. Watch this: ASUS Scammed Us
https://www.youtube.com/watch?v=7pMrssIrKcY&ab_channel=GamersNexus

Well that sucks. But the € sign goes behind the value, not in front of it. hehe

Asus is overrated as hell, but they have (or had) this "Republic of Gamers" lineup and It really worked for a while.

i had an asus tablet and they wanted me to pay more to fix it than a brand new one would cost and they said they had to factory reset it - as T.O.S stated so even though my problem was a cracked screen also

For future buy yourself external disk and do regular Backups. And use local repair shops.