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Support Forum

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cg
(Administrator)

We're testing out a new support feature starting today. If you check the navigation, you'll see a Support link, which redirects you over to a private forum. It's similar to the public forum, however, topics you create are only viewable between you and our moderators. This will allow our entire team to respond to any questions, multiple moderators to assist at one time, and reduce our overflowing e-mail, along with support questions flooding the general site. At the same time, if you have any suggestions or bug reports, this is a great place to handle them as well. Users and moderators are able to close and reopen their support tickets at anytime, so this will allow us to stay organized, and ensure all questions get resolved.

13 years ago*

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20 Comments
ManiacB

Great feature! Thanks!

13 years ago
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skzorak

Nice, thats cool. Good work as always, thanks cg :D

13 years ago
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simonli2575

Cool

I'll submit my first question :)

13 years ago
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tragikos

Excellent!

13 years ago
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nofing

Seems like a great idea, to both clean up the public forums and your email account.
Gonna try it out soon ;)

13 years ago
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Pias

Very nice feature. Been using similar ticket systems o various other forums / communities and it works out very well. Hope it helps clean the forums up and facilitate moderators' job. It should also be integrated in the F.A.Q.

13 years ago
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simonli2575

BTW can you move some topics to support?

For instance, this one

13 years ago
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echoMateria
(Game Developer)

I just thought of the same thing when I saw this thread.

13 years ago
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lokonopa

No, they are completely different systems. Also, the users wouldn't really know where the threads went if they were moved.

13 years ago
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echoMateria
(Game Developer)

Great work CG, I like the new look of the top menu as well.

13 years ago
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Ginkouma

Ooh nice, quick access to site support is always a +.

13 years ago
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ilzombie

where do i buy a support ticket?

13 years ago
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Pias

You get one for each giveaway you create I recon.

13 years ago
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ilzombie

oh okay thanks

13 years ago
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Orrie

BEST FEATURE, OR BESTEST FEATURE?

13 years ago
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InsertCookiesHere

Neither, super bestest most amazing feature ever.
Add capitals and a few obligatory typos if you wish to be overexcited.

13 years ago
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Joelnh

nice addition!

13 years ago
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DuckieMcduck

I suppose this will make everybody happy. Thanks for the addition.

13 years ago
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Daedalize

<3

13 years ago
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Pur3Bolt

Epic idea and I'm loving it :D

13 years ago
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Closed 13 years ago by cg.