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• 1 : you don't, unless you can find another valid reason.

• 2 : create a ticket to request a received feedback and provide evidence that you have delivred the gift.

• 3 : I'm not exactly sure what you are asking, can you please clarify ?

1) I would assume that "winner rejected the gift" is always a valid reason. Winner could tell it on the GA page. Without that support probably thinks you are the one who does not want to give the game. I rejected a gift on Monday/Tuesday, and I have not won it earlier, and do not have that game at all
2-3) winner has 7 days to mark/not mark, activate/not activate, but the fact that user marked it as received (3) will not change by itself

• 1 The reason on the ticket should have been: Previously won the game/already on account
• 2 see above
• 3 Actually I;m confused about three, and it's processes someone else can answer that one.

1 - Right ticket is "Previously won the game/already on account" , as long as he has activated the other copy on his account it should work
2 - Just give him some time, i would keep an eye on him, just to be sure its not a re gift attempt
3 - never happened to me, but i would assume neither, you should contact him though

3- not activated a won game. Report him, else you can both be banned by feedback fraud Perhaps the best you can do is explain that in a reroll ticket the only way to be answered by all the support team, so maximum priority if I'm not wrong. Whoever else report him may take months or even years to be addressed.

Note that probably he gave the key to someone else or traded or sold it. But as he marked as received you can bet it's used. So the solution probably isn't to get an effective reroll, just use that ticket for getting higher priority.