Is steamgifts support on hiatus or smth ?!

They are reduced in number at this time, but still active. Be patient.

If it is important, bump the older of the two topics, so it goes back to the top of the list.

Seems to take a long time doesn't it. Would not want to put up multiple tickets to get answers really. Been waiting for a week, glad to know I wasn't the only one waiting for a response though. Best of luck in getting help ASAP to you.

no admins no mods ? so guys we can start begging games :)

They recently answered a ticket of mine with 3 months. Be patient.

I think the thing is that they have a few mods and 1 or 2 admins, so if there's a ticket that needs to be handled by an admin it hits a pretty large backlog. If it's just a question, it gets an answer at somewhat decent speed.

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Down from what it was a few weeks ago.

i suppose the support guys do this in their free time, so eiter:

-be patient

-pay them

-do not create unneccessary tickets (there is a faq - actually reading it would propably avoid some tickets)