One of my giveaways just ended, so I added the winner on Steam and sent him the code.

Fact is, he received the duplicate product error.

I'm pretty sure it hasn't been activated earlier.

Game doesn't show neither in my library neither in its.

I do trust the winner but I haven't got another code for that game.

Can I gift him another game? What could I do now?

1 decade ago*

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Buy new

1 decade ago
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I can't right now :\

1 decade ago
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Why?

1 decade ago
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i had the same problem once. bought another one on full price. next time you should use either hb link or steamgift to be sure it is not used.

1 decade ago
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Where did you get the code from? What game? Maybe contact the game developer if you think there's a mistake.
But as far as I'm concerned you have to gift the winner a copy of the game they won. Well, don't have to but that's the only way they should mark it as received.

1 decade ago
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Offer him fortix :)

1 decade ago
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NO. Do not substitute games. Never mark a giveaway as received if you got a different game. These are the worst support tickets.

1 decade ago
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Well they're not THE worst, but they're up there.

1 decade ago
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Yeah! let me reformulate my answer...
Offer him fortix, BUT only to apologize for your mistake, then tell the guy to mark as "not received" and accept the consequences! >:D

1 decade ago
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Contact the shop/bundle/whatever where you got code from?

1 decade ago
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Assicurati che davvero non hai dato quel codice a qualcuno.. o quantomeno dì al vincitore di cliccare sul bottone "recupera ecc ecc".. così da far arrivare una mail a chi ha quel gioco.

1 decade ago
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You can't gift him another game (winner could face a suspension for not activating his win). You have to give the game he won or he has to mark it as not received, there isn't really another option I think. You could always ask him to be patient till you have to money for it, it should be possible to get the game cheap from ST.

1 decade ago
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Source of the game?

1 decade ago
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I got the key from a trade but I trust the one who gave me it.
He said he never activated it. He also offered another key to make up for it but the problem is it is for another game.

1 decade ago
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Ah, that's difficult. You might just have to take the hit of the "not received" when the 7 days is up if you can't get another copy.

I try to avoid giving away keys I don't have a receipt for in case something goes wrong. Not saying my way is the right way or that it's your fault for making a giveaway of a key you got through a trade, but it might be something to think about in the future.

1 decade ago
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Yeah, exactly what I thought, from now on I'll giveaway only my own keys and steam gifts.
How much a not received is gonna weigh on me? May I get banned because of it?

1 decade ago
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A good rule of thumb is to only trade for keys if you're going to immediately activate them, to verify they work.

1 decade ago
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Game isn't in your library you say?

I'd be trying code myself and running Fraps while I did it.

1 decade ago
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Tried the code, got same error.
Winner also sent me a screenshot of it.

1 decade ago
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So... (And by "he", i mean the one that won the giveaway)

1 decade ago
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He answered pretty quickly and I don't know why anybody would do that :<

1 decade ago
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If the winner is understanding/sympathetic, and will agree to the deletion of the giveaway, send in a support ticket along with a screenshot of his agreement, or have him leave a comment on the giveaway page.

1 decade ago
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Great, sent a support ticket.

1 decade ago
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A "random stranger" gifted me the copy so that I could end up the giveaway.

Such community
Much love
Wow

THANKS! :)

1 decade ago
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Closed 1 decade ago by Bocaci.