i had the same problem once. bought another one on full price. next time you should use either hb link or steamgift to be sure it is not used.
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Where did you get the code from? What game? Maybe contact the game developer if you think there's a mistake.
But as far as I'm concerned you have to gift the winner a copy of the game they won. Well, don't have to but that's the only way they should mark it as received.
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You can't gift him another game (winner could face a suspension for not activating his win). You have to give the game he won or he has to mark it as not received, there isn't really another option I think. You could always ask him to be patient till you have to money for it, it should be possible to get the game cheap from ST.
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Ah, that's difficult. You might just have to take the hit of the "not received" when the 7 days is up if you can't get another copy.
I try to avoid giving away keys I don't have a receipt for in case something goes wrong. Not saying my way is the right way or that it's your fault for making a giveaway of a key you got through a trade, but it might be something to think about in the future.
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Game isn't in your library you say?
I'd be trying code myself and running Fraps while I did it.
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One of my giveaways just ended, so I added the winner on Steam and sent him the code.
Fact is, he received the duplicate product error.
I'm pretty sure it hasn't been activated earlier.
Game doesn't show neither in my library neither in its.
I do trust the winner but I haven't got another code for that game.
Can I gift him another game? What could I do now?
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