Idea to cg about paid premium support handling

And if you won't like support handling, you will press refund? Doesn't make sense to me. Also support workers work free, if cg will get paid for their work, it will make him slaver.

I stick to my idea of offering a "bribe" in form of a game key to the support member actually working on the ticket. Why should cg who has nothing to do with solving your issue profit from the work of others?

I am an evil god who increases the work of supporters.
No, it was a Kappa.ヾﾉ･Θ･)

After looking at it for a long time, it seems to me that the total amount of response depends first of all on the content of the support ticket.

If it is a reroll request, it will be accepted relatively immediately if the winner agrees.
The same goes for anything related to a GA that was made by mistake.
Someday, if you send a donation to CG, the AI may do it for you. (my wish).

Things will get done for support ticket cases where these volunteer supporters are less psychologically burdened.

So what are the cases where things don't get done?
The number of junior & senior moderators is a bit high, but it may be difficult to handle all the cases that cannot be handled by those moderators.
　You would think that more upper level moderators would be good, but if even one evil moderator gets mixed in with the others, there may be more irregularities and arbitrary responses to some users that are not covered here.
　It takes time to foster trust relationships and it is not always clear whether the community or CG has a mechanism to audit them.
　If one day a mechanism is implemented that allows the CG or community to audit all payments in one place, the number of volunteer supporters and higher authorities may increase, and the ticket digestion rate may increase, but for now this is a pipe dream.

　If only to the extent that they would come and gently hand me a pretty cucumber or something like that, you know?

If an Arab millionaire gave CG a large sum of money, it would be difficult to hope for a full time response without at least paying a salary to hire a credible supporter who has been volunteering his time so far.
I'm not sure if there will be more like SteamGiftRussia or SteamGiftUSA and they will be treated as employed there, or if they will be self-employed and outsource from CG, but I'm not sure if they can do it as a volunteer but work and be accepted.

Patreon

https://www.steamgifts.com/account/settings/patreon
🥇🪔💰
In any case, wealthy human beings who can directly refuel their CG need to be reminded of the existence of these functions.
( *'ω')σ💵🐟😸
( 'Θ')σ🥒🙀

The current number of various moderators and their appointments can be found here.
https://www.steamgifts.com/users

Is it a different moderator job?
https://www.steamgifts.com/roles/guest
If you look at the capabilities assigned to each authority, you will see what can and cannot be done immediately.

The scope of the role and the number of appointees shows how difficult things can be.
For the number of active users in this community, perhaps there are those who would believe it if they were told that tentacled creatures are managing the community.

When the busyness of CG calms down a bit and there is talk of adding more supporters, those who have free time may want to join the supporters.
I am unfortunately not useful as my space translator sometimes breaks down. Too bad.(ﾉΘ`)💻🔥

Um, was it the availability of premium support?

I don't think it is possible even if I had the money.

　However, I think there should be a priority window or something for game developers to rush to add games for them. I have a feeling that this is the case.
(I've seen stories before in discussions about game developers being left out for long periods of time.)
I think it is a bit unfortunate that the opportunity for the community to play a new game early is compromised.
(It is also possible that the game developer did not list the appropriate ticket.)

*fix Translate error fix

I've been using this site for 8 years and only needed to contact support 16 times so far, that's just twice a year, so it's not like I have a lot of experience on the matter. That said, I once got wrongly suspended because a key from an old giveaway that I won got revoked, I had written a support ticket pretty much as soon as I encountered the problem but because it was in the "other" category it never got noticed. So I get your frustration, I was very angry at the time and considering to just leave this place for good.
However I don't think throwing money into the issue is going to help fixing it, one could interpret the system you're proposing as little more than bribing support for a fast response, or worse, for a beneficial response. It throws the whole concept of a somewhat impartial support staff into the trash. There's also the quite important issue of what the heck happens with the tickets of those users that can't or aren't willing to pay for premium support, will their problems simply get ignored or receive subpar attention?
I don't think this is gonna work buddy, sure it might work just fine for you, but there's a chance you end up fucking it up for everyone else.

no thanks - it will end up with normal people not being able to get replies at all - if they can get paid for making people wait in the hopes people will then pay to get a reply

A move like this would make the publishers/developers more hostile towards the site. They will probably see it as a way to profit from their hard work, similar to the grey market places.

How about recruiting more volunteers? I feel that would be much more logical and avoid creating a horrible place where you have to pay for support.

If you really want quick response time, you need at least 3 people, working full time as support, so at least one of them is available at any given time. Are you willing to pay 3 full time salaries?

As you say, you are willing to "pay few bucks" each ticket, why should anyone be around waiting for your ticket?