Maybe I should chargeback and tell them "Sorry Humble, my money is temporarily exhausted. I am working hard on getting new money. As soon as I will, I will pay you."
You should ask for a refund and chargeback if they refuse (but they probably won't). Spend that money in a store that doesn't rip you off by selling a product they don't have.
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AFAIK, it regularly happens with UbiSoft games, where Valve is the one who has to get the keys from the publisher for its client. Also, some GfWL keys, like for the ones needed for Resident Evil 5 multiplayer, were exhausted years ago with no replenishments.
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If you're unlucky you may get one of those "we'll refund you, but this is a one time exception, and we wont be able to provide you with refunds ever again" replies. or maybe "your account has been flagged as a key reseller (because you give away games on SG) and so we cannot provide you with any support" messages.
Though of course things could also go in the other direction and they end up giving you both the key and like $5 in store credit for their mistake.
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Pro tip: Be polite. Angry people get one time courtesies. Support wants to give the nice people credits. Not that they always can, and you shouldn't be disappointed/whiny if you don't get one, but...
I don't work for Humble support (thank goodness, working for IGN sounds awful) but if their support has a discretionary credit system like the one I worked for, being a decent human being is a good way to make support work for you. If the guidelines are subjective, and most of the time they are in one way or another, you can get lucky. Heck, even if they do the "No more refunds ever" thing, being polite might make the next support agent look at your case and say "Huh, this guy seems chill, and the rules don't forbid it, so it's a two time exception now."
It's also just a good thing to do. Support agents are human. Don't be the customer from hell. Be a regular customer. Ask for what you deserve, of course, but don't make them individually feel like crap.
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Support agents are human. Don't be the customer from hell. Be a regular customer. Ask for what you deserve, of course, but don't make them individually feel like crap.
Saving that quote for some of the rants against SG support I've seen on the forums lately.
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Can't give you any advice, it's a shitty situation (I do believe you'll get the key in the end as you've paid for it), but while nothing too bad happened to me, I've started looking at HIB as one of those not-shady-but-still-unreliable bundle websites recently. Whats more, my GF offered to get me 3-months subscription last night (because she did it once before early in the year and had the feeling I'd like it again) and I was like, "no thanks, I don't really trust that website anymore".
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Ah, right, that site that disconnects me every few days and then makes me work several minutes for Google in order to get back in... Meh
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Man I HATE ReCaptcha. Sometimes I think I have Firefox installed only for that reason (ironic).
Altought I don't understand it, the more you need to use ReCaptcha, the harder it will be to pass it; for example, if you stop needing to use it a lot for a few weeks, it gets more easy and fast, and changing browsers also does the trick. What's the reason of that?
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Google silently spies on you. It allows them to build a profile to monetize you, but also to see if you're likely to be a bot. That's why you get insanely hard recaptchas if you're using Tor Browser (sometime I have to solve like 10 in a row and I just give up), intermediate ones with a proxy like a common VPN, and very easy ones (or, most often, none), on your residential connection.
Google is cancer. And websites who misuse captchas too: you're supposed to get a few "free" attempts before hitting a captcha. Presenting a captcha on the first connection attempt is insanely lazy UX design, and became popular when Google started to modify their captcha so that it gets automatically validated if they've spied enough on you and are happy with the profile they built.
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Happened to me one as weil, you will get your key eventually.
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I feel like it would be common sense not to allow you to buy something they don't have. Y'know, like every other online store does? A greyed-out, "SOLD OUT" in place of the purchase button? That they fix up once they get stock?
Too much effort for them I guess :P
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I also noticed that when you buy a bundle, they don't assign you a key until you click the button to reveal the key. If they run out of keys, you won't be able to get one when you try to claim it. For a while I have been revealing my keys as soon as I buy the bundle to make sure one gets assigned to me, even if I am not going to do anything with it right away.
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No I meant because of where the businesses are from. They could easily rip off any non American if they wanted. It would work vice versa too. It is just bad business not to do it. For example what you mentioned about Valve. They could have easily refused to pay the fine since there's nothing anybody could do if a foreign business just refused to do it other than not let them do business in that country. Bad reputation and business just wouldn't be worth it.
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Hi Amano
this is indeed rude business behavior, which raises the question, what is wrong with Humble recently? Don't they even try to be good anymore? :(
I suppose they simply made a mistake, but when so many of these mistakes pile up, one can easily assume, there is some sort of strategy going on.
Thanks for informing us and I hope you'll get it sorted out quickly. ;)
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Hey guys. From the top of my mind I can not remember reading about this in the forums. If it is already talked about in another place I am more than willing to close this thread and leave a link to the other thread.
Now, I know that from time to time and especially with freebies and the occasional bundle key from Humble Bundle, keys will be temporarily exhausted. Sometimes they will be available again, sometimes they won't. From what I read here in the forums free keys hardly get replaced, keys from bundles most times will.
But today I bought a game from their store (Post Human W.A.R.) and I got the "Keys are temporarily exhausted" message.
Really, IGN?
If a product is temporarily exhausted, you pull the product from the shelves and refrain from selling it until you get resupplied. Or at least you disable the buying option and add a "Not available at the moment" text.
IGN did neither.
Of course I contacted support and maybe it will get fixed, maybe I will get my key in the future when they are resupplied with keys. But until that happens (if it ever will), they have my money and I paid for nothing but air.
Maybe I should chargeback and tell them "Sorry Humble, my money is temporarily exhausted. I am working hard on getting new money. As soon as I will, I will pay you."
TL;DR: Keys sold in a store should never be "Temporarily exhausted". It is the sellers duty to either pull the product for a limited time or make sure that keys are available. But at IGN/Humble Bundle, things work differently.
Edit:
Keys are back in stock, I just got mine.
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