[ASK] sent wrong key to the winner

Steam support will only revoke the key and give you a new one, if Y was Skyrim, Barbie or Fortix.

well, if it were me.. I'd send them the right key. a-yup.

or you can ask support to change the giveaway to the key for the game they received if they agree. it might take a while or a few months, though.

edit: This happened to me once once, but the winner suggested it to be changed to the right giveaway. It took a few months, I think.

I think by the rules you have to send them the right key, and just wave goodbye to the wrong key you gave them.

But most people I've had dealings with on this site are pretty reasonable. So in the first instance you can always ask the winner if he or she is happy to change the giveaway to the key you did give them. I imagine the lovely support people here would then be happy to make the change for you. But if the winner doesn't agree, you may be out of luck. :(

Thank you for the poll-train! :)

You gotta send the right key because then winner can mark it as received , he cant do if he don't receive the key of the game from the giveaway he won, not some other random game.

+1 to pooksalot and Jiseru's suggestions

Another alternative is to get the winner's permission to delete the giveaway. Deletion requests tend to get accepted much quicker than requests to correct games identified in giveaways.

• Make an invite-only for the game you accidentally gave to them.
• Only send that person the link.
• As the only entry, they'll win and can mark received for you.

DISCLAIMER: I'm kidding. -_-
Just send them the right game so they can mark it received.

you can try and work something out with the winner, but don't expect anything since it was your fault.

Last time i get this case is about deleted wrong key game giveaway which winner prefered wrong key. And another winner one i bought new correct key again. Fortunately price is 2 and 10 bucks.

lolz

The rate games get bundled these days, you want to waste months for just 1 key restoration? Consider it a Christmas gift to a friend [wrong one] and just give the correct key.

If the winner agrees you can request the deletion of the giveaway, but you'd lose that slot, you can give the winner the proper key, or accept the not received, though you may be reprimanded for it.

Nice train, bump.

Sorry about the key, but thanks for the train and bump! :)

Contact the giveaway winner, explain the problem and ask for his permission to delete the giveaway.

Train bump :3

bump :)

Thank you)

if i were you i'd just give them the key for the game in addition to the old one, the fault is with you not them, just give them the extra key.
alot of times when i trade with people, we agree on a certain deal, and if one side cannot hold his game because it was a dupe or mistakenly doesn't have it anymore despite saying "ok" beforehand, he compensates the other side with 2 additional games instead of that game, that's just my opinion though.

Bump.

Steam support can and will (as one time excepton) reset key activation, but only a person who activated cdkey can ask for it.

Bump :)

Sorry, it's not clear to me, have you let the winner know and asked them if they already activated the wrong key? If they haven't, they might just avoid touching it and wait for the right one. Thus you could try to give it to somebody else (ofc, there is no guarantee the winner won't lie about it, but if, for example, you already have a giveaway for that game and either don't wish to delete it or it's a problem to do so, you might as well give that key to the new winner and worry about this only if they report it as used - I hope I'm making sense XD).

Bump bump 8)