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The quickest response I had was within minutes actually.

It's more "random" than "slow".

Depends what it is for. Something like a re-roll request is fine, but user reports are beyond slow. In fact, they are downright glacial.

Well that's disturbing to my eyes... i once did request the samething you did because people in SG chat said it was possible, all i got from my request was a "NOPE" and an excuse as to why it can't be done.

Back then i wanted to make a 50 giveaway train and was limited to about half of that amount. Hmm, i guess some of the cyber police around here doesn't like the extra gifts.

Not that i really care anyways, just goes to show how things are handled sometimes in this community, it's sad in the end.

It just depends on what its for. I rarely do Support tickets, and the few I've done have gotten responses relatively quickly. Although, my current one just hit 3 months.

Saying "no" would be lying. They are slow, but I don't blame them and just wait patiently.

I create support tickets like I Pray. It's fucking hard to believe unless I see result for myself. Others have been touched by the Lady. god for them.

I've used it a few times (same ticket) but multiple times. It was always 15-30 mins response. I'm sure it depends on the type of the ticket but I'm very happy.

Depends on topic:

• feedback change request was resolved within few hours
• other category ticket (about updating bundled game list) waited almost a week for first response ("I will notify bundler" type)
• user report (regifting) is over a week old already and untouched

my only report for not activating won gift was created 6 march 2014 and no answer so far, lol

almost all of my tickets have been answered rather promptly, although to be fair about half of those or maybe more were during the reign of the great lokonopa, and he is some sort of ticket genie, or a motherfucking sorcerer or... something

View attached image.

Yes, it's slow. Reported a guy for not activating a win not long after I joined. The ticket was still pending when SGV2 launched and someone (I think it was Khalaq) suggested we close old tickets. The user seems to have left on his own accord since then anyway so I closed it. Still, it went around 16 motnhs with no reply and if that isn't slow then I don't know what is.

Edit: I did just want to throw in an acknowledgement that I do realise everyone is trying their best, and that everyone is a volunteer, fitting their SG duties around their own lives and whatnot. Thanks for that in case any of you from support are reading this.

everything except user reports are quite fast answered.
user reports take too long,the most annoying thing is when you spotted a multiple that keeps winning.

No.

Awesome and well deserved since it's for a good cause.
My tickets haven't been answered yet, most are just about regifters and such but 2 are for users that haven't activated the games they won from me so if someone would answer those, that'd be great. Been wating a month.
I understand the work they have to put in this tho so.. Meh. I'll just wait. :D

As I understand you requested more giveaway slots cause you are dev for promoting game ?! and yet I dont see you promoted that game ?! Who cares you started mid-summer even, giving you extra slots this way is clearly against rules.

Define slow. What is their hourly wage? I have no idea but my humble tip would be 0 or nothing or something between those two. In that case no, I don't think they're slow.

I think they gave up checking user reports. All those regifters get away with it it seems.

View attached image.