you can ask. if he has already been suspended for it they will deny the reroll though
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You can put in a reroll request with the reason why you're requesting it.
Support will either reroll it or deny it, depending on whether or not the suspension was already served.
Just had the same situation a couple days ago, and couldn't reroll because they'd already been suspended for their "infractions".
5 unactivated and 2 multiple wins ...
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I had to deliver the gift or take the "Not Received."
I chose to deliver the gift.
I did check to be sure the winner activated it, though. ;)
And yes, I do agree that it seems like the suspension system is a little lenient, but I am assuming the person served multiple suspensions at once, so it only shows as a couple of suspensions on their support profile ...
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Staff has repeatedly asserted there is a 3-strikes-and-then-you're-out (on the fourth strike?) policy in place.
However, typically each suspension only counts for a single strike, no matter how many non-activations/multi-wins they've had prior.
As such, it's critical we pay close attention to our winners and notify staff any time we notice anything suspicious, to minimize how many games they can leech per strike.
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Source?
Edit: Didn't mean to sound accusatory. Just was wondering where that statement was from. I think it's a common misconception here that it's 3-strikes-and-you're-out. Sometimes it is, sometimes it's less than 3 strikes, rarely sometimes it's more. It depends on the circumstances.
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Given our history, it's a good thing you added that edit.
My initial reply was not a positive one..
However, by your edit, I assume you didn't recall how poorly I deal with vague phrasing, or how I'd assume that intentional given the accusative tone.
All I can say is I've seen staff explicitly state it, though with my memory, there's absolutely no way I could validate the circumstances or details thereof- so it may have been a casual reference, a general guideline, or even me misunderstanding something.
But, let me clarify the rules as they've been explained to me:
Typically it's 3 strikes, and all incidents within a strike are served under a single suspension.
Other times suspension time is added cumulatively for the incidents involved, and the matter may count as one or two strikes.
Other times, for more serious offenses, someone is automatically moved to permanent suspension.
This is the first I've heard of staff admitting to 'more than 3', though that certainly lines up with the revolving-door policy impression some of us have from it. :P
I apologize, though- I try to be very precise with my assertions overall, and I certainly over-simplified in this case due to the belief that it was acceptable for the context, over potentially confusing the OP with too many details.
That's certainly not my usual approach, and if it's going to get me called out over it, certainly not one I'll plan on utilizing again in the future :P
And, as always, if I am mistaken on anything, I would be grateful for proper clarification :)
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It mostly has to do with the moderators forgetting to apply the suspension or Support forgetting to ask moderators to do so since we can't permanently suspend. I don't think I've ever seen anyone still around after 4 strikes though.
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It's more or less correct.
I was planning on making a Support FAQ thread sometime. Let me see if I can get the rest of staff to get on board.
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Just admit you're tired of my constant pestering for rule clarifications. ;P
A better formatted FAQ- especially toward things important for new users to know- has been sorely in need, so that'd be a lovely project if you can manage to see it through. :)
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Do note, unless there's extenuating circumstances, taking a Not Received is frowned on by staff and may result in you being suspended.
In other words, even if you can get by with it in this circumstance, if you do it every time you encounter someone who previously broke rules, you're likely to be the one getting in trouble.
This is just a fundamental risk to public giveaways, unfortunately- which is why a number of us primarily stick to group and SGTools giveaways.
SGTools-filter-enabled private giveaways can prevent rule-breakers from accessing your giveaways.
You'll still need to make sure noone leaked your giveaway URL past the filter, but for that, staff will guaranteed reroll for you, based on the 'leaked giveaway' reroll reason.
As such, it's the safest approach if it [like it does to many of us] matters to you if rule-breakers get your games or not.
In any case, the lower the contributor level, the higher the chance of rule breakers [though you'll find them at any level].
Level 0 and 1 public giveaways have notoriously high rates of these sorts of negative encounters, and they don't really diminish to a small minority until level 4.
With private giveaways, 2 is about comparable to 4 for public.
Though, if you're doing private anyway, you may as well implement the SGTools filter. :P
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As long as noone reports them, they're safe. And sometimes it takes weeks, or even months for anyone to think to do so.
As soon as someone finally does report them, they only get a single suspension for all current infractions- that's it.
Hence, that's why if you see even a single Non-Activation/Multi-Win, you need to report asap, so that they get the infraction for it, rather than being able to use it up for 5 or so games at once.
Though, it's worth noting, if they've been suspended within the past month, a reroll is guaranteed.
So, by the sounds of what you just mentioned, you're good to get a reroll no matter what.
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The suspension is for non-activation. Regifted giveaway will be deleted later by a moderator, because support can't do it.
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No need for an extra ticket, it's been added to the deletion queue after the reroll ticket was handled
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If you see a regift on one of your winners in the future, it would be a good idea to include that info in your ticket.
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Edit: Looks like you got a reply while I was typing this :'P
For reference, I was assuming the giveaway had already ended. In the case of an open one, yeah, bring it to staff's attention so they can remove it and ask the creator to activate the game properly.
..
Staff is still a bit obscure on some of their suspension practices [and from my personal encounters, sometimes it's just based on the capriciousness of the staff member involved], so there's no telling what the actual rule here is.
Honestly, this is the point where I'd personally take a Non-Activation, whether I'd get a suspension or not, on the grounds that staff not treating someone giving away a game that they have an outstanding rule-break on as grounds for another suspension, is utter and complete bullshit. -.-
Do keep in mind if you get suspended, any wins you'll get will be rerolled during that time.
Likewise, if you don't plan on giving away many giveaways, that non-activation will stand out on your profile, and some people may think poorly of you because of it.
If you- like me- believe a certain threshold of morals and rule-enforcement are worth that risk, then stand your ground on it with staff. If not, just bite your cheek, take the hit, and use less exploiter-attractive approaches on future giveaways.
..in fact, do that last bit even with the first approach. ;P
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One of my giveaways has just finished, and the winner has several unactivated wins on his account. The question is can I ask for a re roll even though his last infraction was about 3 months ago.
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