Just wondering if anyone knows roughly how long it takes for them to get back to you? I submitted a ticket on the 18th of November and am still waiting to hear from them.

8 years ago*

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2 weeks is a bit long, they are usually faster than that. If you have a twitter account, you can tweet your case number to the support's account (@humblesupport) as they state on their page.

8 years ago
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Ok, I might give that a go, thanks.

8 years ago
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I had a question about a coupon with a expire date 10 days after i submitted the ticket. They answered 2 weeks after the coupon expired so i gave them a thumbs down.

8 years ago
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That would have been a pain, I would have been pretty annoyed about that.

8 years ago
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The last time I needed them it took them 2 days. I guess it also might depend on how many people submit tickets, what it is about etc.

8 years ago
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Yeah that's true, I did get an email saying they were busy on the 25th of November.

8 years ago
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This comment was deleted 4 years ago.

8 years ago
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Oh wow, I really hope I'm not waiting that long, I don't like having an undeceived ga on my account lol.

8 years ago
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It took a few weeks for me but they messaged me that it would take longer.

8 years ago
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Ah ok, yeah I did get a message a little while ago saying they were busy so hopefully it won't be too much longer.

8 years ago
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first time was week+, since than couple days max

8 years ago
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Almost 2 weeks for me, no answer :(

8 years ago
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Had to contact them twice. They did not even respond to my first one, and it managed to take them nearly 2 weeks the second time.

8 years ago
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They responded me in 5 days. Don't expect much though. Their support is slow and insufficient like most of the organizations.

8 years ago
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Is it possible to buy a bundle twice? Tried and they canceled my purchase saying they received too many purchase requests. Seriously? I bought a bundle like 2 weeks ago and wanted to buy it again today to gift it. WTF?

8 years ago
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