We added five new users to support starting today. You'll most likely recognize them from the community, and we're excited to have them helping us out! Say hello to...

9 years ago

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9 years ago
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9 years ago
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9 years ago
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Nice :)

9 years ago
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Only one I have ever seen is Khalaq, but no matter! As long as they do their jobs well, it's cool with me :)

9 years ago
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EXCELLENT choices!!!
Hey Sleepy! Hey Crazee! Hope you enjoy your new super powers!!! :)

9 years ago
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gratz! i am sure you guys will do a good job. :)

9 years ago
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Hello !
Crazee
jatan11t
Khalaq
Ronix
SleepyCat

9 years ago
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Just wanted to say thanks to the new support team, already had some tickets taken care of:)

9 years ago
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Hello folks, found this today :) so ... congratz and thanks for your work!

9 years ago
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Hi, gratz guys !

9 years ago
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Not necessarily too much of a complaint, but you guys always feel shorthanded in support users with it usually taking a week minimum for someone to get back to you more often than not, sometimes even longer. You might want to consider adding more support users because I'm not sure you can currently keep up with the growing community at the moment. Feel free to take this as a raise hand too, though I'm sure there are more prominent users in discussions that'd make the cut. Food for thought.

7 years ago
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Started work on a standard operating procedures page for staff members, so we'll be able to improve consistency and bring new staff members up to speed faster once complete.

7 years ago
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Awesome, great to hear :)

7 years ago
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So, are you planning to recruit more staff members, cg?
There's a dearth of them right now, you could even promote some regular support members to mods.

7 years ago
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7 years ago
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It's been one month already, and still no news...
What we really need right now, are more mods to answer user reports, there're almost 31000 tickets vs only 3 who can answer them.
Or to make regular support members able to moderate them.

7 years ago
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Agree,
I'm sure that if they decided to take volunteers many people would be up for it.

7 years ago
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7 years ago
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One thing that was never explained is the criteria that was used for choosing these specific people. Did they volunteer? Were they chosen secretly and then recruited?

7 years ago
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I saw in another thread a few months ago someone from support stating to send in an application via an "other" ticket with what one feels qualifies them for the support team. I haven't seen any other details though.

7 years ago
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yeah, that indeed happen.
but i'm not sure how the ones we have got into support.
i'm guessing cg contacted them for some reason
i know that Tempte had known the rules very good and was active a lot with a cool head before being support

7 years ago
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Not sure if you've noticed, but Tristetea offered himself for becoming support member here.
He's a respected member of this community and we desperately need more staff. Please consider his application, thank you.

7 years ago
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+1 -- he's done the job elsewhere b4.. why not again? ¯\_(ツ)_/¯

7 years ago
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Closed 7 years ago by cg.