You are not being able to change between received/not received during the 7 days period, you can only change to not received AFTER the 7 days.
And that matter is to avoid several issues like keys/games getting revoked, which can happen even after 1 month.
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Yes, that's why it would be polite for the winner to add you and explain situation, since It didn't happened, you add him and ask explanation. Also go to his steam profile to see if the game is there, if there is, add him and ask to 'mark received', if there isn't, add him and ask explanation of what happened
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Did you ask them why they did it? Maybe they did it on accident?
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Or they did it to get a better ratio to enter a sgtools giveaway...
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Seeing as it was only your giveaway that's been marked as not received, and none of the others the user has won, and the fact that he's a low lvl user who'd get nothing by downgrading his won value, I'd contact the user and ask him if he did it by mistake.
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