(˘▾˘)~ Now I understand that it is a big post to read if you are in some kind of hurry but I really don't see why anyone is obliged to make a summary for you?
You are not obliged to read the post either. Though I must say that your sense of self entitlement is quite amusing. ◕‿↼
Comment has been collapsed.
Yeah, it could use some formatting. Though I'm not sure if he is fishing for sympathy or not ( At least I don't find any sympathy in my heart. He is quite rude to the support rep, isn't he ?)
Comment has been collapsed.
This is very confusing... I understood half the conversation and didn't follow the "concessions" thing and account closure
Comment has been collapsed.
TIL: http://slickdeals.net/f/908910-mass-closing-of-amazon-accounts-by-amazon.
Seems like they do it to root out problem customers who abuse the system/are a financial burden. Makes sense, from a business perspective.
Comment has been collapsed.
11:37 PM PDT Wesley: (Order NUmber) i have the text chat saved if you dont believe me so basicly he lied what the heck man
11:38 PM PDT Wesley: and should of you guys give me a free one since u guys gave me a broken item in the first place i got broken monitor and he said he cant replace the mointor itself or give me something to fix it for free?
This is not the way you should be talking with customer services. Also, don't make such long sentences. Hard to read, hard to understand. I stopped after a few lines, I just couldn't continue.
Comment has been collapsed.
Eh. Second attempt to read through, the randomly added formatting doesn't much help my understanding.
Though if you're peeved at Amazon, I would be too. Bought a key through them - them directly, not a reseller - that wasn't as described. Since it had been claimed by me using it, they refused to give a refund. And because I had bought it through Amazon, Steam refused to credit it to me as well. TL;DR, I don't buy through Amazon any more.
Comment has been collapsed.
You have the fault for demanding amazon to repair damage done by a external seller. Next time try to address problem with seller. If he doesn't repond right, take all proof to amazon and they will handle it.
Comment has been collapsed.
So you ordered something from a third party through Amazon, it arrived defective, you got a full refund (besides the shipping cost?) and also a free replacement that also was defective?
Even though Amazon has no real reason to give you a refund if you buy something from a third party (at least it used to be like this, I don't know their current policy).
Comment has been collapsed.
Agreed. I quote from a recent psychologist research document: "Children of the 'little emperor' spoilt generation are used to having their demands met by their parents and others in authority, and that in turn makes them unprepared for the realities of adult life. This has consequences in every area of society, from the classroom to the workplace, the streets to the criminal courts and rehabilitation clinics."
Not saying that Amazon are perfect by any means, but, in my experience, and having been in customer service, you feel more inclined to help the polite and courteous ones.
Comment has been collapsed.
I'm beginning to believe that contacting any support anywhere isn't for the faint of hearts. And from personal experiences contacting Origin and Steam support is traumatic at best. Sometimes I think that those support centers are run by bots, by people that have a good knowledge of English except that they can't read English and some are probably based in a fourth world country like North Korea: " were every answer and solution is peachy ".
Comment has been collapsed.
I am not sure how this is all Amazon fault,from what i read you ordered and was shipped by Amazon for a third party,so yes they have no control over that ,though they where still nice enough to give you a refund despite them not selling the product themselves.Seems like you bought an item from a seller where Amazon takes care of the shipping for them so they could not do a replacement because it is not there stock.
You also keep demanding them to replace something they can not it is out of there control,you have to send the product back to get a refund that is common practice with any business.
He is telling you if he gives you a refund your account will get closed because of i can only assume abuse of returns,kinda like Valve will do if you abuse the returns.He was very helpful and a lot more helpful then the others,Also at the start of it you mention 7 defects items they sent you,so if that is true that does seem a bit high and odd so i could see why they would close your account.
I am sorry you had this issue as i never had this before but i always bought from things sold by Amazon only to avoid what has happened to you.Only one time i had an issuer with a product it was the wrong item in the box,they refunded me before i send it back as they did not have another one to replace it with,so i just bought it from another place.Also they charged me for prime when i did not want to be and they refunded it without issue.
In the end i think it is a bit odd that 7 items would be defective,what are these converters for?
Comment has been collapsed.
Its like a restaurant business, for example Applebees. They get their "Converters" (Food) from a third party seller, Applebees then prepares the cooks the food (Package it), Then they make sure it has no defects on it, after that the customer receives their meal. If they see a hair on it or the steak is not met to their liking, The customer will complain to Applebees for what ever reason they find. If the meat gives them salmonella for some reason. Applebees takes the blame not the third party company.( seller of the inventory). From a restaurant perspective it makes sense.
Comment has been collapsed.
That is different they control the product on all aspects,they control the stock,how it is prepared and so on,In this case Amazon is just a glorified drop shipper.Amazon just takes the product in and ships it for the company.They have no control over stock,if the company gives them one item to sell and it defective Amazon can not give another item they do not have. even if they so desire as they have no item to give,but they still gave the person a refund.
This person clearly no matter what was not going to be happy with what Amazon did.As they tried to help several times,and yet he claims 7 products where defective,?Come on after about the 2 or 3rd one i would just stopped selling them stuff.
And just because you can blame someone does not mean there at fault,if you get sick from the meat and it was not due to there fault,but from where they got it because they sold tainted food.it not there fault but the place they got it from,but this is just how people think,hey they served it so they are responsible,regardless if they did everything and followed every rule and guide by the T.
That is like getting a package from UPS that all smashed to hell and broken,and demanding Amazon to give you a refund because it there fault that it is damaged,even though once they ship it is out of there hands and they have no more control over what happens.I know they will still more and likely resolve the issue despite them not having to and just tell you contact UPS as make a claim.
Comment has been collapsed.
Actually I ordered some glass bowls from Amazon, and one was broken (probably from the shipping process). I went to complain-not expecting anything-and they sent me a new set of bowls. Amazon is the best for physical objects.
Comment has been collapsed.
They are awesome and pay for return shipping so do not get me wrong i know they go above what they have to.I am just saying if they wanted to they could tell you get bent if the package was damaged in transit because it was out of there hands,but any place that did that would not be in business long,as it better to take care of the rare cases then to lose business.
Either way i think this person was abusing them and got mad when they finally said enough is enough,though they did it in a very polite way and i never had any issues with there support when i needed it.
Comment has been collapsed.
Yup, I agree with you on all points. I just wanted to share how awesome they are in my experience.
Comment has been collapsed.
I dunno, any time I've used Amazon customer support they've bent over backwards to help me.
I just wanted to cancel an order once and place 2 orders with different shipping addresses and the guy gave me free overnight shipping on both for no reason. It was crazy
Comment has been collapsed.
Amazon has exceptional customer service. They go above and beyond to fix problems even when it's not their fault. I asked them about an order that was one day late for delivery. It was a problem with the post office, and I wasn't even mad but they gave me 3 months of amazon prime for my troubles. They are the main reason I started buying so much much online instead of physical stores, because I have so much confidence in buying and not having to worry if something goes wrong.
Comment has been collapsed.
I hate it when i reply to the wrong post,as much as i love they changed the forum like this,at the same time what a mess it can be to sometimes tell who is replying to what and so on.I wish this site had a real forum like vbulletin.
Comment has been collapsed.
34 Comments - Last post 9 minutes ago by sensualshakti
2,060 Comments - Last post 1 hour ago by Wok
66 Comments - Last post 2 hours ago by Axelflox
380 Comments - Last post 7 hours ago by VahidSlayerOfAll
8,466 Comments - Last post 11 hours ago by Warriot
15,384 Comments - Last post 14 hours ago by PoeticKatana
110 Comments - Last post 14 hours ago by pb1
1 Comments - Last post 2 seconds ago by xxxka
82 Comments - Last post 40 minutes ago by Calibr3
8,955 Comments - Last post 40 minutes ago by Geomax7
193 Comments - Last post 59 minutes ago by shadowshiv
96 Comments - Last post 1 hour ago by shadowshiv
243 Comments - Last post 2 hours ago by Lugum
39 Comments - Last post 2 hours ago by NoctuaVentus
The chat logs are a bit extensive, so be prepared for a wall of text.
They ended up sending me 7 defective items.
11:35 PM PDT Amazon: Hello I am Amit I will be glad to help you with it
11:37 PM PDT Amazon: Could you please help me with the order number so that I can check and help you with it?
11:37 PM PDT Wesley: (Order NUmber) i have the text chat saved if you dont believe me so basicly he lied what the heck man
11:38 PM PDT Wesley: and should of you guys give me a free one since u guys gave me a broken item in the first place i got broken monitor and he said he cant replace the mointor itself or give me something to fix it for free?
11:39 PM PDT Amazon: Thank you for the order details I check and see that a free replacement was created for the product (Order NUmber)
11:39 PM PDT Wesley: yeah i still pay like 20$ here i have a screenshot
11:40 PM PDT Wesley: (Screen Shot of the ORder)
11:40 PM PDT Amazon: You will not have to pay anything extra for your replacement order
11:40 PM PDT Wesley: (Screen Shot) ik that im talking about the order itself
11:41 PM PDT Wesley: he said he would waive the shipping he put thye promo in, but i dont really care about that. its the 7$ shipping that i had to pay in quotes
06:06 PM PDT Jimmy: As soon as this order is ready to be shipped I will remove the shipping fees $5.99. I will send you an e-mail confirmation of this transaction Ok?
11:42 PM PDT Wesley: :/
11:44 PM PDT Wesley: hello?
11:47 PM PDT Amazon: Thank yopu for being on hold I have issues shipping charges refund of $5.99 11:48 PM PDT Wesley: one more thing how come this guy didnt refund the whole order? even those the monitor is broken because you guys sent me a broken one and refused to give me a replacement
11:49 PM PDT Amazon: Could you let me know which order are you referring to?
11:49 PM PDT Wesley: (Order NUmber) this one caem broken and u guys refused to give me a refund replacement i mean
11:50 PM PDT Wesley: this one came to me for free because of the broken mointor.... but this also came broken (Order NUmber) so i returned it and now im on the one that i ordered a replacement for which i originally did not get my shipping waived off
11:53 PM PDT Wesley: but this jimmy guy also said u guys cant give replacements if you guys dont sell it
05:47 PM PDT Jimmy: Ok I see Wesley my apologies for all this confusion, I see here that you were refunded because we can not send replacement when the item is sold by a seller other than Amazon, and this one was sold by (Company), a refund of $11.95 was processed on 07/28/2015
12:02 AM PDT Amazon: Thank you for being on hold I check and see that for the above order numebr (Order NUmber) you were asked to return the product for full refund
12:03 AM PDT Wesley: i didnt want a refund because i bought on your prime sale
12:04 AM PDT Wesley: i wanted a replacement but u guys said no after like 5 days or so after i bought it and dont you have like some 30 day warrenty on products?
12:04 AM PDT Amazon: You have placed the order for missing part and we have issued the full refund for it 12:05 AM PDT Amazon: and we will nto be able to issue any more refund
12:05 AM PDT Wesley: what order can i have the number ur talking about
12:07 AM PDT Amazon: (Website for some order i placed) Please follow the link to check the order
12:07 AM PDT Wesley: yeah it caem broken to me so i send it back and u guys didnt give me a replacement which i told u to do and they never did it
12:10 AM PDT Wesley: and since i got it free i didnt complain about the replacement
12:11 AM PDT Amazon: Thank you for the information. Please allow me a couple of minutes while I check your previous conversation with us to understand what exactly happened so that I can assist you better.
12:11 AM PDT Wesley: ok
12:18 AM PDT Amazon: Thank you for being online.
12:20 AM PDT Amazon: I checked with the previous conversation and I see that we have issued a full refund for the order you have placed for (item i orderd which came broken) Which means, this item is of free of cost to you. I understand this converter has arrived defective for you, and you would like a refund for it. Since a refund was issued on this order, we are unable to issue a refund. You are welcome to return the item or keep the item.
12:21 AM PDT Wesley: oh u mean replacement on the refund Since a refund was issued on this order, we are unable to issue a refund. issue a "replacement"?
12:22 AM PDT Amazon: Yes, we do not have any option to issue a refund or replacement for this item since a refund was issued.
12:22 AM PDT Wesley: oh ok then why did the lady tell me it would be here on the 30t i asked her
12:22 AM PDT Amazon: Thank you for your understanding.
12:22 AM PDT Wesley: u see it on the chat thing on your screen right?
12:22 AM PDT Amazon: Yes,
12:22 AM PDT Wesley: yeah what the heck she lied to me
12:23 AM PDT Amazon: I can understand, Wesley. I'm sorry for the miscommunication by the previous agent.
12:23 AM PDT Wesley: and what about that jimmy guy he didnt give me the shipping on purpose?
12:24 AM PDT Amazon: As mentioned by Jimmy, we have issued a refund on the converter converter order.
12:24 AM PDT Wesley: so he just forgot? (Order NUmber) u mean this refund order? or the other one
12:28 AM PDT Amazon: A full refund was issued for the item that was sold by (Company) for an order placed on (Day i bought it) I'm assuming Jimmy might be on his week-off and that's the reason a shipping refund was not requested by him. I'm sorry about it. However I've issued a shipping refund($5.99) on the order that you placed with the seller (Company) on (Day) This refund will be credited to your Amazon.com account gift card balance in the next 1-2 days.
12:28 AM PDT Wesley: ok
12:29 AM PDT Wesley: can i at least pay for half of the product i got? The "cable matters" or i have to pay the whole thing since it is defective again....
12:32 AM PDT Amazon: I can truly understand, Wesley. However any refunds processed to your account will be considered as concessions. I see that we have issued you concessions of $77.92 in the last 2 weeks. Any concessions that stack-up on your account may result in account closure by the Account Specialist and you may never shop with Amazon again. I hope you understand that I'm only trying to help you and we do not have any options to issue a refund.
12:33 AM PDT Wesley: O_O but its all your fault how would i get in trouble
12:34 AM PDT Amazon: In this case, you can return the item for a full refund and place a new order for the item shipped/fulfilled by Amazon.com with one-day shipping and as a compensation, we will waive off any shipping charge on the new order.
12:34 AM PDT Wesley: its fine man,
12:35 AM PDT Wesley: i understand ur trying to make me not get banned from amazon one last thing then i will let you go
12:35 AM PDT Amazon: Thank you for your understanding in this matte. matter.
12:35 AM PDT Wesley: when will the 5.99 come in to giftcard
12:36 AM PDT Amazon: You should see the credit of $5.99 to your gift card balance in the next 1-2 days.
12:38 AM PDT Amazon: Is there anything else I may help you with?
12:38 AM PDT Wesley: but why would i get account closure if you give me more money for your problems O_O
12:40 AM PDT Amazon: All the items sold on our website are genuine and shipped out after checking. Since you are having the same issue with the converters, it seems unusual. All the items are covered with manufacturer warranty, and we advise customers to contact manufacturer directly. However we are trying to help you by issuing you a refund/replacement.
12:42 AM PDT Amazon: Since we are not issuing any concessions on this order, there will not be any issues with your account. You are always welcome to shop with us.
12:44 AM PDT Wesley: so your trying to tell me im going to get in trouble for complaining because you send me broken stuff
12:45 AM PDT Wesley: and wanting compsation
12:50 AM PDT Amazon: I wanted to convey that for all your genuine claims we do issue the refund or replacements based on the availability, however for the products which we are not able to replace in that case we do provide with some other alternatives. I see to it that you have been insisting for the replacement of the product which is not possible and when asked to follow a proper alternative you request for refund which as an associate we will be not able to issue every time as we are not authorized to do so. To safeguard your account from being on hold for unwanted refund, I wanted to provide you a correct information.
12:52 AM PDT Amazon: We are helping you by requesting to you to return the product for a refund, and place a new order(according to policy), and we will be able to waive off shipping charge as an exception. This is the only thing that we can do to help you further.
12:52 AM PDT Wesley: its fine
12:52 AM PDT Amazon: I appreciate your understanding in this matter. Thank you for shopping with us. We look forward to see you again soon!
That's it for the chat logs.
Comment has been collapsed.