Wrong giveaway

Aaah, the story is more complicated than that sadly.
I had a winner with multiple wins, so I filed a re-roll request. A support member told me later that one of these would have been marked as not received by the winner, no multiwin at hand like that, so I sent the key but left the ticket open because I was expecting a reply to a comment of mine from the staff.
Another support member then went ahead and re-rolled the giveaway, because the first support member didn't notice the guy had changed his giveaway feedback to "not received" to make his multi-win appear to be legit. My key had been already sent out per email to the first winner though, which then was permabanned for giving false feedback. Of course the key was duped for the re-rolled winner :(
I explained the whole mess including screenshots and everything in a ticket, but yeah, so far nothing happened, as only cg seems to be able to change received feedback and it seems like he wasn't in the mood for doing that much lately
;__;