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Help with Humble. Never used keys being revealed by themselves?

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Southrobin

Hi there, sorry for the question.
I was looking at my oldest humble purchase today, the Square Enix bundle $1 tier.
I found out that keys that I've never touched: "The Last Remnant", "Tomb Raider II", "Tomb Raider III" and "Murdered: Soul Suspect" were already revealed. Two of them were made into gift links. All of the keys have been redeemed and not on my account.
I have never used these keys before and I am certain I have not touched them until today.

Is there any idea on what I should do now? I believe none of my other bundles are affected.
I have changed my password, and I only use humble on my personal phone and computer.

Thank you for the help.

5 years ago

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Has your humble keys automatically revealed themselves before, without you doing anything?

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17 Comments
Southrobin

Reserved in case.

5 years ago
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Deleted

This comment was deleted 2 years ago.

5 years ago
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Thief2K

When you make a gift link someone can brute force it to get the key so only reveal the gift link when you want to give it away.

5 years ago
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Southrobin

I am very sure I haven't touched those games until today, so seeing the keys revealed and even as gift links was a red flag to me.
Not sure what to do now.

5 years ago
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TinTG

Contact HB support and let them know.

5 years ago
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Southrobin

Thank you. I'm doing that atm.
Is there something in particular I should say / avoid saying?
I've heard horror stories with their support from time to time.

5 years ago
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TinTG

Tell them you've noticed a few of your keys have been turned into gift-links/revealed and not by you. List them. Ask them if it's possible to revoke those keys and replace them for you. Could also ask if they have any info that they can tell you on how/where/when those games were turned into gift-links/revealed.

Hope it all works out well.

5 years ago
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Southrobin

Thank you for the detailed help, TinTG.
It's appreciated.

5 years ago
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TinTG

No worries, happy to be of some help.
Let us know how it all turns out. o/

5 years ago
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Mihey3Z

yeap, contact hb support. Also i suggest to u to activate Two-Step Verification here - click

5 years ago
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Southrobin

Thank you, Mihey. I'm looking into getting this now.

5 years ago
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Abrix

Is this even possible?? Never heard of something like this??

5 years ago
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Southrobin

Apparently, but what is strange is that it's this one particular bundle that is affected.
None of my other bundles have been touched. (double checking atm)

5 years ago
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Abrix

Well, I'll suggest to contact humble support immediately, so that they can be aware of the potential risk..

Because logging into humble account isn't easy, as they verify your browser when you try to access the key..

5 years ago
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Bloom3D

If your account is compromised ... could happen.

And dont worry humble wont do anything to resolve your issue .

5 years ago
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Southrobin

Perhaps, though none of my other bundles being affected is what is strange.
No email notification that someone logged into my account from another browser was sent either.

5 years ago
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Southrobin

Thank you all for the help, if there's something I missed, please comment on one of my GAs.
I appreciate it!

5 years ago
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Closed 5 years ago by Southrobin.