Hey guys, my USB 3.0 capable external hard drive/ enclosure has started diverting to USB 2.0 (my indicator light tells me) and I cannot for the life of me get it to recognize my 3.0 port. It was working before and I've tried different ports, searching through my bios, pretty much everything I can think of. Not a huge deal but some help would be totally awesome.

7 years ago

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could be anything ... driver error, faulty cable, shabby hdd enclosure-module, low power on the pc-case-usb3.0
connection (cheap pc case with not properly powered ports) or settings in win that save power by limiting the usb ports ...

best thing to figure it out quickly > plug it directly in one of the mainboard ports, on the backside - pc
change the energy settings on the notebook to full power, unplug unnecessary other usb's - nb
maybe re-install the latest drivers for 3.0 for your com.

if the e.hdd works on another computer properly as 3.0 its a driver / port issue / energy saving issue; if you know the pc/nb's port
is working by trying another 3.0 e.hdd/device - it might be underpowered, the cable or the hdd-enclosure-module faulty (probably)

7 years ago
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Alright I'm gonna do my best to give you as much info as I can here. I have a Laptop so can't really plug it in on the back ( I have tried all ports though). I've changed all the energy settings to full power already. I might be able to test the drive later on a friends computer but that will take a bit of time. I'll try again for drivers but I'm 99% sure they're up to date. It may very well be the enclosure and I'm half tempted to just bite the bullet and buy another one but I'm gonna try to attempt to fix this one first. Thanks for the help!

7 years ago
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Try one strange method: unplug.
Next, SLOWLY, really slowly (you can move plug a little to left-right to do this) put it again into 3.0 port.

Did helped?

7 years ago
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Nope, sadly :(

7 years ago
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I have few ideas, but I don't know where to start. first off, answer the guys above. I just need to identify which one is it really, I'll refer to that to narrow it down.
my biggest question is, is it really the enclosure? not the computer's usb? try plugging it to other computer if you get different results.

have a bump for now.

7 years ago
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Does it show as a device when you are in the BIOS' boot menu?

7 years ago
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Ok everyone I may have made progress here. I decided to take the drive out of the enclosure and see if I can't clean anything out, and after blowing into the enclosure NES cartridge style I've got that beautiful green 3.0 indicator back. I really don't know how long it'll last but hopefully this won't happen again. Thanks for all your contributions guys :)

7 years ago
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7 years ago
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Thanks for this information this is actually really useful, I'm using windows 10 if you're still curious.

7 years ago
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This comment was deleted 4 years ago.

7 years ago
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I had this issue with one of my external drives - turned out the USB port DIDNT provide enough power for it - my powered external drive runs fine however.

This perhaps wont help you, but maybe someone else with a similar issue in time. :)

7 years ago
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You can try and see if your driver certificate has changed for some reason from ur device manager, that could be it

7 years ago
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Closed 7 years ago by TheEtherealWalrus.