Support tickets can take up to an entire month to get resolved. Just so you know, the appropriate thing to do in your situation is to mark the giveaway as not received and then move on. Support cannot force people to give you games, so just try to win later.
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I have marked it as not received. However, the dlc given was a wrong one, so I just wanted them to make the switch to the correct dlc (batman arkham origins: millennium skins instead of Initiation). The dude did it full well knowing it was the wrong thing, as his previous giveaway for this one was deleted by mods, and he just put it up again under another dlc name as millennium skins isn't accepted as a valid giveaway on this site anymore.
Oh well, I'll wait I suppose. A month is crazy though. They should get more people on it, heh :)
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In all honesty, I'm not even sure if this is worthy of a support ticket.
Try contacting the gifter, and if he/she doesn't respond, or can't supply you with the correct DLC, leave it marked as "not received", and move on. There's nothing Support can do to remedy this situation...
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I did contact the gifter, and he couldn't supply me with the right dlc. He just said "oh sorry I didn't know" which is wrong (see my other reply in this thread to seized55). Anyway, of course it's worth a support ticket. The wrong thing was received, and all they have to do is either remove the giveaway and refund points, or switch it to the right dlc so I can marked as received (even if I never would have entered for the dlc I got).
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"and all they have to do is either remove the giveaway and refund points, or switch it to the right dlc so I can marked as received (even if I never would have entered for the dlc I got)"
No. Just mark as not received. Like HowMuchWoodWouldChuckAnAtomicWoodChuckChuckIfAnAtomicWoodChuckCouldChuckWood said, the giveaway has ended, the gifter gifted the wrong DLC, the only result is that he will have the not received mark.
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Huh?
Why waste support's time with this trivia?
You want your precious points back? Seriously? Fuck me sideways, upside down, inside out, and with every single utensil in the kitchen, garage and potting shed. Seriously?!?!?
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Calm down? Jesus christ. I don't care about the points, but I wrote it as a possible solution, as that's what the support did the previous time he tried to give the wrong dlc away.. It shouldn't be that much trouble, and it's what support is there for.
Why are you overreacting like crazy. I don't get people like you... Treating everyone else like crap on the internet so to appear cool.
Well I don't give a fuck about you, random internet person, and if you can't keep it civil then stay the fuck out of my thread.
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You don't seem like a calm kind of guy, amigo...
Well, hope Support return those priceless points to you ASAP. Have you tried marking your ticket as "Super Urgent"?
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Steamgifts is just the "middle man".
They can't change anything (in your case swap one dlc for another).
The most they can do is warn/ban the user.
The most you can do, as it has already been said, is just mark it as "not received".
If the giveaway creator can't/won't give you the correct dlc, there's nothing else to do.
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They can, but it's up to the gifter to sort this, and he/she clearly can't be arsed. Just mark it as "not received" and move on. No need to waste Support's time here.
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Like seized has already stated, it's not that easy to resolve some of these issues. Some people have waited even longer than 2 weeks (so I've heard). Continue to be patient and I'm sure your answer will eventually arrive. In the meantime, just mark it as not received. Whatever happens or doesn't happen, I doubt you will be getting the DLC you wanted.
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Just keep waiting, it took staff 4-5 months to reply to my question, and then 4-5 more months to reply to my reply lol.
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You should have know it was fake.
No one gives away this DLC
Dude has only ever given away bundle games
Dude has only ever given away "Humble Bundle" items
Someone (whom you replied to) pretty much called him out on it as fake/incorrect while the GA was running, but that was basically in response to the description:
"Will send you the Humble Bundle link "Batman™: Arkham Origins DLC"." at the top, which was obviously impossible.
in short, don't enter obviously incorrect/fake GA's. Your points regenerate over time.
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Just mark it as not received and move one. What the hell do you want? You want CG to buy you a new DLC?
That idiot already said it's the HIB DLC. Blame yourself for being blind.
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No I do not want anyone to buy me a new dlc, nor have I said that. I wasn't aware that HB dlc was the skins. I took it at face value when I entered for the Initiation dlc. It's not a huge problem, I was just wondering why I didn't get a response for a ticket for over 2 weeks.
Why don't you calm down instead of acting like a total douchebag.
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Is anyone else having problems with their support tickets being ignored?
I won a raffle where the reward was a different dlc than advertised. I made a support ticket with all the information available complete with screenshots and all, but it has been around 2 weeks now, and there has been no replies.
I've even made a new ticket linking to the old one a couple of days ago in case the first one had somehow slipped through the cracks, but no replies were made to that one either.
What's going on?
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