Hi :) !
Steam can help you here
https://help.steampowered.com/es/wizard/HelpWithCommunityContactSupport
In the last option, explain your situation and paste in the same message your key.
The support team will tell you the activation date and time.
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How recent is that? They gave me the date and time of an activation for a game key back in April 2021.
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And to make things even more fun there's the problem you can't be completely sure the key was actually already activated and the winner is not just trying to scam an extra key from you to idle cards on their alt or give it to one of their friends.
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You're very lucky person, because at 99% of occasions steam support answers something like: this information can't be shared/contact your key retailer instead/your request violates our policy/etc
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Steam support isn't going to give you that information, and people who say they do, are spreading false information
That's not correct. What you are stating is the false information.
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Steam's very own FAQ says to contact the retail shop, and failing that, the developer, and nowhere does it say to bother steam support with this
https://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601
also https://www.reddit.com/r/Steam/comments/bb2sw3/is_there_a_way_to_check_a_keys_validity_wo/
Suggests that it depends on the person you get at the other end, from reading the comments
so not trolling, just basing it off what im reading elsewhere, and yea WoW, i would profit massive from ''lying'' about this
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Kind of a crapshoot, but is the information from https://store.steampowered.com/account/licenses/ enough for you?
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I see. I thought the store was thinking that you had activated it yourself (in which case you could prove otherwise with that).
Having said that, a legitimate store should be able to have the publisher revoke the key in such a circumstance. When I take your latest update into account, that sounds to me like they're behaving highly suspiciously, but it's a you-against-them fight and that's pretty uphill. :/
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edit:
thank you everyone who replied for your help, I did receive the info from support.
The bad news is the key was activated AFTER i purchased it, but BEFORE the giveaway ended (so my winner was telling the truth - not that I ever doubted them). Time of purchase 16:37 local time, time of activation 17:21 local time and the giveaway was active for 24 hours. So two scenarios:
1.) my account on the store where I bought it is compromised (unlikely, I have some store credit on the account so surely if someone has access to it they would have bought something nice for themselves - but gonna change my password just in case)
2.) the developer/publisher or maybe even the store sold the same code to 2 customers
either way I must drop my support ticket with the store, since I can't win this. Luckily it was a really cheap game, so no big loss
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can you share a screenshot of this response please? With today's date
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Hey, sorry I'm responding so late - I only now checked back on this thread for replies
Here is the screenshot if you still need it/want to see it
https://imgur.com/a/7G9Iby3
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I kind of think they sold the same code twice accidentally, so I'd probably be hurting another paying customer if I asked for that - I will just let it go and enjoy my negative feedback (elsewhere, not here).
It cost me just a couple of cents, so it's not worth the energy anymore. Thanks for replying and trying to help, appreciate it :)
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edit: thanks to everybody for their responses, I did get the info from Steam support
Hello, I'd like to ask somebody experienced for help. Here's the story:
I bought a key for a game (cheap, nothing big but I'm still upset) from a legit, licensed store (not gonna name any names, don't want to hurt them - never had any issues in the past). I then used this key for a giveaway and it turned out that the key is already redeemed. Now I must prove to the store that it was already duplicated when I bought it to get a new key OR to get my money back.
So question: how do I do that? Where/whom do I need to contact to tell me time and date of activation? I heard it was possible to request this info but I can't find any guide for that on the Steam website. Does anybody have experience with this process?
Thanks in advance for your advice.
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