yesterday was browsing Steam KB cause i've got a rad review of mine banned. not cute, yeah.

so, 've read these words and smiled:

"Let the moderators do the moderating"

the full guideline says:

No Backseat Moderating
Let the moderators do the moderating. Backseat moderating is when people who are not moderators try to enforce the forum rules. If you see a person breaking the rules, take advantage of the Report () button or simply ignore the offensive post(s), thread, or review.

Urban Dictionary is usually better at defining words:

[Backseat Moderator is] A message board user who, though they do not actually hold the position of moderator, has some twisted sense of duty which they feel they must fulfill.

and more:

The backseat moderator may also be a backseat administrator, letting everyone know which users need to be banned

The Question

have you spotted a Backseat Moderator, here around? if so, do you think a new tiny add to SteamGifts Guidelines would help?

(that one could be easily me. i'm honest. but i'm really not alone and still find myself/it irritating!)


SG Support Staff

Steam Knowledge Base

Urban Dictionary definition for Backseat Moderator

4 years ago*

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C'est ...

View Results
Le Nope !
Le Yay !
Le Don't Care ! Le Don't Know !

I think this would be a bad rule. There are a lot of new users who who do not know the rules and break them without realizing. When this happens, a user can simply point out the rule and provide a link to the guidelines. This gives the new user the ability to fix the situation without receiving a suspension for an honest mistake. This will usually resolve the situation much faster than waiting for support, which is good. The infraction is on the site for less time, so less users will see it, and it creates less work for support.

Edit: Also, having to report users for breaking rules instead of just mentioning it in the thread is going to cause a massive influx of user reports because nobody knows if someone else reported it. I think this use to happen a lot when users gave away free games before it was allowed or regifted games that they just won from a mass SG giveaway. Nobody can do anything but report it and depending on how quick support reacts, there could be a massive number of users all reporting the same thing.

I think communities that moderate themselves are a good thing. The main issue with rules on SG are a few that are not explained well or at all in the guidelines.

4 years ago*
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Yeah, I don't see any problem with how it works at the moment. See it a lot with 'calling out,' where people in the forums offer a quick heads-up to remove links and stuff.

4 years ago
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what you're describing aren't "backseat mods", they look like members helping each others: a good, positive sign for a community.

like, when you think to know how, when and why a member should create his giveaways, you're a backseat mod (first thing that comes to my mind)

or when you browse Discussions to only check "bad bad things happened" and not to participate, sending multiple user reports engulfing the already engulfed Support, you're still doing the "mod-backsitting"...

and that doesn't help the Mods nor the community.

4 years ago
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While I agree that it's not the case when it comes to friendly advice - it's still matter of subjective interpretation of that rule.
Basically - while some people will do what they want - some will be suspended for just giving advices. And all that matters will be whether certain mod likes you or not.

4 years ago
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4 years ago*
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A lot easier to understand for op to just use the term calling out.

4 years ago
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reported

twice for good measure

4 years ago
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This gives the new user the ability to fix the situation without receiving a suspension for an honest mistake.

Support pretty often let people go with a warning in case of a goodwilled mistake, technically we ( I did it a few times as well) doing the warning part could be considered backseat moderating. And a bit of a good community as well, but really - are we doing a favour by telling how rules work instead of the support who volunteered to do that thing?

4 years ago
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I don't see why support should do more work when a simple comment from a user can resolve a situation before ever getting to them. Someone created a giveaway not too long ago and said right in the description that the key was for Uplay. A conversation was started with the giveaway creator about the rules and the giveaway was deleted before support got involved.

If nobody said anything, lots of users would have filed user reports. Support would not get to the user reports in time because they are backed up and user reports seems to be their last priority. The giveaway would run it's course, lots of people would enter, a winner would be picked, and the winner would get a key that doesn't work on Steam. He would have to talk to the giveaway creator and explain why he can't mark the giveaway as received. Another support ticked would have to be opened to delete the giveaway.

Or, the giveaway winner may see that it is a Uplay key, activate the game on Uplay, and mark the giveaway as received. Now more user reports will be generated to report the user for unactivated wins or reroll request because he didn't activate a previous win. The giveaway winner and creator for the Uplay key will be confused and have questions about what happened, why giveaways are being deleted or why he isn't getting credit for the giveaway he created. The original giveaway creator might now get suspended for previously creating a giveaway for Uplay.

This big mess gets created when someone could have simply just pointed out the rule and the whole process could have been avoided right from the beginning without involving support.

4 years ago
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Where is "Le potato" option?!

4 years ago
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do you think a new tiny add to SteamGifts Guidelines would help?

Wait, isn't that backseat administrating? 🤔🙃

4 years ago
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a w e s o m e !!

4 years ago
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How can they ban a review, wtf?

4 years ago
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Valve has some odd cultural values that they ruthlessly impose on the community. I remember someone that had a review of Dishonored 2 banned because it contained a reference to it having a lot of dick jokes. Apparently, the word "dick" was offensive, regardless of context. She removed that and her review was allowed to be reposted, complete with her gleeful celebration at being able to dismember enemies ("one-shotting people by ripping them apart was really fun").

4 years ago
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Many cuss words or even some slang words are auto-censored by Steam in Reviews.
Whether I agree with it or not, it is mildly understandable that someone gets their review taken down for circumventing such moderation-type features.

4 years ago
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wasn't my case, tho.
mine has been banned by the dev, with no further chances to edit.
dev was one of those revokers, and now he has a very clean Positive Reviews tag :|

4 years ago
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Oh, that is disgraceful (assuming it didn't libel them).

4 years ago
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wasn't the "dev" but a "Steam Moderator", and just noticed i can still link it:

https://steamcommunity.com/id/iocaio/recommended/681490/

imo, 't was very, very noice.
can't argue on tastes, thou... :D

4 years ago
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Okay, that looks more like a series of insults than a review of the game so I can understand it being removed. You'd have more of a case if you'd said anything at all about the game itself. There hasn't been a complete purge of negative reviews: the most helpful overall review (filtered for English language) is pretty scathing about both the developer and the game, and it dates from January.
At least it appears that the moderators did the moderating, hahaha! I think that rule is unnecessary and a bit silly - non-moderators can't moderate, so reminding others of the rules is either (depending on how it is done) people trying to be helpful, which should be encouraged, or harassment (or "calling out" in SG terms) which is usually explicitly banned anyway.
Happy reviewing. ;-D

4 years ago
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love the "reviewing", one of the best parts of the entire Steam.

reviews have been purged (classic "review bombing effect") and all the insults you can read were related to his posts, that you won't find anymore at its hub:

https://steamcommunity.com/app/681490/discussions/

there were at least 3 full pages.

(as per "backseat moderating" won't say more, already did that. and also kinda bored, not your fault, obv)

but i do have a question for you: the "cicchi" part, then "salmonella" and few other bits...
mica mica sei italiano?

4 years ago
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Aren't the wonderful community features like user reviews the reason most people prefer Steam over Epic? Hahaha! ;-P
You are quite the detective, although I think cicchi from cicchis0 was the only meaningful clue. XD
When I first joined Steam and needed to come up with a username, I just used the same username I used everywhere else - the one I'd had to learn when it was assigned to me at a job (based on the first 6 letters of my surname, Cicchini, the first letter of my first name, which is actually Scandinavian not Italian, and the sequence of people assigned that combination). It had been annoying to have to learn it and a very odd assigned password just for a 3-month job but it serves well as a unique identifier and it is always available. I used it when I joined SG for consistency with my Steam profile. I changed my Steam name later, when I got frustrated with people in voice chat (online games, streamers, etc.) having trouble pronouncing it (it had never been intended to be spoken - it was just for logins) and I was asked to create a discord account to participate in some beta testing. I was playing a fair bit of theHunter Classic at the time (and that's what the beta testing was for) and I thought Sal_Monella was funny because it looked like a real name, at least the way Americans abbreviate (here in Australia, Salvatore is usually abbreviated as Sam or Sammy), and it captured the consequences of poor field dressing/butchering and food safety practices when "harvesting" the animals. I can't change my SG name to match my Steam name or anything close, so I just kept using the old one.
My dad was born in Italy but he moved to Australia when he was a kid. I don't really speak Italian but I can understand a little. I tried to learn it at school but my relatives spoke dialect (they are from a tiny village near Chieti in Abruzzo) and the only words I recognised them saying would have got me in a lot of trouble if I repeated them at school, hahaha! I have some friends whose parents were from Chiavenna up near the Swiss border and I get my Italian culture from them now that most of my Italian relatives are dead.
Whereabouts are you from (in Italy, I assume)?

4 years ago
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hey! i'm the detective, you're the one under investigation...

"cicchi" (tchee-kkee ? ) is obvious. (man, i'm lollin' so much can't write correctly :D) and -can't tell you full details, but- "caio" has a quite similar story...
ok, with salmonella was wrong. not with that pic of yours, thou. like... impossible

i live 130 or so kilometers from Chiavenna, near Milan.
but, man, now want to know each and every Italian word you've recognised (and not repeated...), and if it's dialect even better :D (just say a single italian word and i can tell you where are you from. love, adore the accents, english ones too)

so, tad more seriously: your piece up here is a gift that i've appreciated so much. a ton. and a half.

i'd add you on Steam, if you don't mind.

...have fun, tcheekee so 'nd so!
:D

4 years ago
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The cicchi part is only obvious to you because you are Italian - it completely bamboozles most English speakers. When I was in primary (elementary) school, the principal pronounced my name incorrectly so many times at school assemblies that my mum painted and wore a t-shirt with a picture of a zucchini and text saying "Cicchini like zucchini". Oh, the shame.

Only part of the problem is that the pronunciation is not like typical English pronunciation - most Australians are of English heritage and they simply don't care how "foreign" names are meant to be said. They will often just substitute a different, Anglo name that they are familiar with. My dad, Mercurio, gets called Marcus by some people and I have had a wide variety of names substituted for Soren, from Simon to Sorrel to Florin. I don't even use my real name if I order takeaway food over the phone because I almost always have to repeat it three times and then when I arrive to pick up my order, I have to try to figure out what name they actually wrote down after giving up.

On a serious note, it's actually worse than ignorance or laziness in some cases. Australia is not the country of laidback, friendly people that many people like to think. It is quite conservative, xenophobic and racist, and proudly so in many cases. There was a torrent of abuse directed at the host of the last Football World Cup coverage...for pronouncing player names correctly!

My friends and I enjoy the Italian pronunciation of Anglo names when we watch the Giro d'Italia on Rai TV - everything sounds better with Italian pronunciation! XD Memorable ones are Michael Matthews and Simon Clarke.

How to pronounce the whole name cicchis0 depends on whether you treat the zero as an O or as a zero. Sometimes people would ask me how to say it and I would say, I don't know, I've never said it and never intended to say it, it's just a string of characters to act as a unique identifier.

I don't know what you mean about my picture - it's just a photo of me. Maybe my Italian heritage is obvious?

The things I heard at Nonna and Nonno's house were a bit like watching a Germano Mosconi video, mostly just Nonna shouting "Vaffanculo!". The funniest thing I remember that I used to hear quite a lot was when Nonna would be cooking at the stove (which was always) and the cat would come up behind her. What makes this even funnier is that she was renowned for being very sweet and caring - in Italy, she was a mother to all the local children whose mothers had died, and she looked after many children in Australia, too. Anyway, the cat would approach from behind, "Miao". In a really upset and angry high pitched tone, Nonna would yell, "Che cazzo vuoi ?!". It was hilarious.

Their dialect is quite different to classical Italian. You would know that the most important thing to know how to say when visiting Italians is "poco poco". The dialect equivalent of this sounds like "nansi".

I would be happy to be friends with you on Steam. Maybe you can laugh at my pronunciation some time (Australians are not accustomed to rolling our Rs and I also have to consciously change my pronunciation of some things, like if I say quattro with my natural English pronunciation it will sound strange and posh because the A sounds different to normal Italian pronunciation).

4 years ago
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oh, wow...

so, little little quiz for you.
do not use "Reverse image search" (quite sure you won't...)

Who's this guy?

View attached image.
4 years ago
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Oh, I recognise him but I can't remember his name (I'm not religious). I think I saw a statue of him at a church in Italy. He is a saint but I cannot remember much except that the order he belonged to wears some superbadass and cool looking religious clothing.

4 years ago
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i'll start from this (already read everything, Mosconi included, will re-read, thou...).

my english is not that good and in chat is way worse (slow commenting is my thing).
still, i can read it. and really adore when someone can "forge it". so, i have read this thing here:

If San Gabriele dell'Addolorante is not the patron saint of fashion, I demand answers. Please bear witness to the miracle of looking superbadass and cool in a religious habit.

(neither religious) that saint really looks like a biker or something :D and the fact an aussie was teaching me something very italian made me start a cicchi-trip: 2 full hours. your extreme openness helped a lot (you really don't have any problem to publish your name and such, while i'm the exact opposite...).

that's why i wrote "wow".
i'm feeling lucky, again.

( tiny fun fact: addolorante = afflicting. "addolorata" should be smth like "Gabriele of Our Lady of Sorrows" :D )

4 years ago
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You have found my Instagram photos! Good work, Detective. :-D
You'll have to forgive my memory - it's been 13 years since I saw that statue. Your correction is a good one but I don't think it is possible to edit my post.
What am I teaching you Italian? Regardless, I am glad to have made you happy.
Also, your English is much better than my Italian and I never worry about responding to text quickly.
I am open about almost everything. At the same time, this makes me a good engineer and without a job.
I think that making up names and hiding your identity to play computer games is silly, but this is the fashion.

4 years ago
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Post it again.
Be clear and loud about devs taking it down
Have friends post the same thing.

4 years ago
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this is how it currently looks: https://i.imgur.com/WQomjTk.png

and that's a Fail = lesson learnt
and, like, you're perfect, here. you've bought little games at Steam, not via bundles. cause you like to play good games (!). doing it so, you actually support those devs.
still, you don't seem to give a big f* when it comes to "fake devs doing the revoking-game", you won't do the review bombing thing and so on.

cause it takes time. and energy. but, now i've got that Write a Review! you see in the pic (hint: it doesn't work). i don't have that game in my Library and first review has been banned. if you're slightly interested in dontbegray you'll quite surely gonna buy knowing 0 about how fake this dev is.
cause everything has been cleaned, purged. all for the own dev enjoyment.
was it worth? Le nope.

keep on buying little good shit, i'm doing the same. you should write a review or two (also cause of that english), when you're buying at Steam... : real devs too, crave for positive ones :D

View attached image.
4 years ago
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Yeah, I remember seeing a lot of censored reviews for games with "Bastard" in the title, where Steam's system comically refused to let reviewers refer to the game they were reviewing by name. This was not a case of a word being censored - the review was removed.

4 years ago
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This was not a case of a word being censored - the review was removed.

Did this case happen before or after in-line auto-censoring of reviews was implemented?

If after, that seems bizarre to me that Valve would remove reviews that are contextually appropriate and not circumventing existing censor controls, unless perhaps it was some weird automated removal system that was independent of auto-censoring. I guess stranger things have happened.

4 years ago
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Afterwards. The game was only released in November 2016, which I believe is well after that implementation, and the review was posted in the month of release. I don't know whether it was the text or the spoken word in the video that was deemed offensive (the review included an embedded video review with the same script, which was edited in the same way before reposting). I have lost touch with the reviewer, who hasn't been on SG for 3 months, although I could probably get an answer if I really tried.

4 years ago
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Wow that's weird - Hope Steam doesn't get a censorous as social media platforms...

4 years ago
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Okay, I've done some research and it seems that my memory has let me down. The game was in fact Shadow Warrior 2 and the review was written in October 2016. The author can't remember the exact censorship details any better than I can (except for the game), so I think it could have just been the inline auto-censor. I can see that the Steam review was changed from "dick jokes" to "wang jokes" because the embedded YouTube video has had its description censored. I think what stuck in my memory was the shock that the phrase "a whole lot of dick jokes" was deemed offensive (or at least the word dick was) but there was no issue with "I absolutely loved the gore; dismembering, and slicing down enemies was an immensely satisfying experience". It's possible that I may have realised at the time (and since forgotten) that it was an automated process that deemed the word offensive because I still think it is ridiculous to consider words offensive regardless of context, and I also find it hard to believe that such an innocuous (and ambiguous) euphemism was considered offensive, whereas dismembering, which is far more graphic and has many negative applications, was not. So, perhaps that is a less scary story than the one I originally told, but it still disgusts me. I wonder who they are trying to protect and what they think they are protecting them from. Even now, I occasionally notice reviews referencing the writing of Philip K. Dick being censored (or should I say, Philip K. ♥♥♥♥?).

4 years ago
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Can I report this?

4 years ago
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The "translation device" did not understand the meaning and intention of the question.(ノΘ`)
Eh? Would you like to add a new rule?

There is a boring story from here.

If you feel uninterested, click the "-" next to my name.

I would like to see the history of people disposed of at SG.
Report → Support will do our best to investigate → Sometimes nothing happens. why???┐(´Θ`)┌???
Reported person: It is said that "I have paid for my sins in the past."

  1. Make application documents. (take time)
  2. Support checks and examines the content. (take time)
  3. Fraudster whose investigation is delayed due to the influence of 3.1 and 2

The task of creating a report is quite cumbersome.

  1. Find a violation in SGTools.
    (In the case of non-disclosure, manually check if there is time)
  2. Look for duplicate win keys in SGTools.
  3. Check if there is any comment on the GA found by SGTools. (Correction of accident and trace of reroll)
  4. Confirm registration in Steam's Profile game library.
  5. Use a support ticket (20 pieces a day)

I am investigating GA participants who ended 3? days ago.
However, there are too many offenders and it does not end.
There is one good idea.
Let's make humanity extinct in area 51!👾
Of course it's a joke. No good.(乂Θ・)

Anyway, I want a "sin history log" to help support and ticket makers spend less time.

Originally, after creating GA, 50 participants from GA should investigate with SGtools, and reporting to support should eradicate offenders.
Eradication of injustice!
It depends on maintaining a fair community.

If this was the release of your "favorite game", the crater would have grown to Earth. =͟͟͞͞( っ'Θ')╮ =͟͟͞͞●  🌏Help!
Even if you feel that the value is low, you should not allow unauthorized exploitation.

4 years ago
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You obviously don't live in Osaka XD

4 years ago
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Yes, I do not live in Osaka.
|Θ・) "Hiding in the north of Japan(riverside)"

4 years ago
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heh.
I didn't get to visit Northern Japan, unfortunately. Nor Southern Japan, sadly.
I did manage to visit about 15 different prefectures though. I really liked Kanazawa, that seemed like a really nice place.

4 years ago
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金沢百万石まつり - YouTube
Kanazawa Million Stone Festival
It takes place every year in June.
If you go to Kanazawa at such a time, you can see people who are dressed in old times.

Personally, than the festival
“Lacquerware” and “Yosegi zaiku” and "kaga makie" are interesting areas.
You may want to know if you want to explore the area again.

View attached image.
View attached image.
4 years ago
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thank you. If I get the chance I will :)

4 years ago
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A sin history log might help - It's difficult to know if people have paid for their sins in the past and it would reduce the number of tickets.
SGの犯罪の履歴は手伝うと思います。今はユーザーが前の罪を払うかどうかが分からない。犯罪の履歴あればすぐ分かる、それにサポートチケットが少なくなる

But, I worry if people will be blacklisted for their past sins. So, the sins are never absolved (T.T)
でも、前犯罪みえるなら誰かブラックリストするかもしらない。犯人が罪を払うが出来ない = 差別  (T.T)

(I tried to practice my Japanese....probably a lot of mistakes though! (;-.-)

4 years ago
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From time to time, may create a dedicated GA dedicated to investigating fraudsters.
It was terrible this time.
www.steamgifts.com/giveaway/Q0WKE/farnham-fables [Noize]
Usually I think that only about one in 10 people have injustice.
The reality was about four out of ten.
Because there is a limit to the number one user can report at a time, it is impossible to report on a 24-hour day off.

Add fraud to Blacklist. → An unauthorized person will be added to Blacklist from another account.
It only receives such harassment.
(It has increased since posting fraud reports in the past.)

If you are doing good things and doing the right thing, don't worry.
In the case of minor violations, atonement is understood as natural.
And it is not "discrimination" but "thing to distinguish".
My state now has more blue hearts than Blacklist.

It takes 30 seconds to 1 minute to complete one survey innocently.
It takes three to five minutes to complete one suspicious investigation.
When writing a report, it may take up to 10 minutes for one if the user has a large number of games.

What if we did not implement some mitigation measures?

  1. Stop creating reports
  2. You can only create GAs for users who can be blue hearts (sometimes Group)
  3. The growth of BOT for farming purposes can not stop
    4. Public GA overflows to 1P
    5. Public GA email address will be abused
    6. Nobody Uses SG (Can't Use It)
    I think now that there are signs of "3".
    At this stage, if you check 50 participants after GA and report the report, the wrongdoers will be eliminated.
    If that happens, a "drug" called "criminal history" will fit in the hands of support members.
    If you extinguish the fire, support members will continue to manage.

Naturally, support work will increase.
If there are other "work reduction methods" that you can execute, it is better to write.

It is necessary to return to the environment where the game reaches the user's hand without any worries.

It is better to work as "one-hour work" as one thing is correct.
If you keep working up to the ticket limit like me, you won't have time to play the game.

4 years ago
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I don't have anything constructive to add, so I'm just going to say that your use of kappa emotes is strangely adorable.

4 years ago
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Thank ──ヾ(o'Θ'o)ノ──you!!

In the world, rather than difficult words ...

cuteness is justice! (Kawaii ha seigi!) ゚+。゚(ノ`・Θ・)ノWow。+゚

The concept also exists. Yes.

4 years ago
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4 years ago*
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crushing rule

LOL

and agreed. i would use such Ignore button.
you made me think about Steam function "Block All Communication" you find in Profile pages, which actually works, just an "aesthetic fix" but still very handy in certain situations.
here around too.

4 years ago
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4 years ago
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good? bad?
It is "good" if there are two choices. :)
However, Blacklist is up to 1000.
Keep in mind that there are people who are full of it.XD

4 years ago
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4 years ago
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As has been stated by the mods themselves in the past, there is a certain amount of self-policing in this community, where only cases of direct rule violations are to be reported to support.

The mods don't have the time to sit and go through thousands of tickets for every little thing.

4 years ago
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While I have always appreciated people who are willing to help and try to help, there more so tends to be people who will go about and micro-manage everything to THEIR tailored specifications, often adding their own unique blend of opinion and definition. Usually it's pretty sophisticated but sometimes when people are allowed to continue they let that little bit of power evolve and their heads get bigger; even though they are not part of that moderation team.

Maybe it's the forum software that's an issue? The lack of proper tools to help the regular users give back insight and help direct to potential problems?

Have I gone off topic?

(edit for a couple of minor grammar mistakes)

4 years ago*
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while i think this forum software being very innocent, you've just -wonderfully- defined a "backseat mod".

thanks a bunch, Officer! :D

4 years ago
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Always glad to be of service 👮‍♀️ (⌐■_■) 🚓

4 years ago
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Hello SG neighbor (o'Θ'o)ノ))
Thank you so much last month.(Gift!) It was a good time♪
Do not investigate the secrets of my heart's basement.XD
👮🚓 ε=ε=┌( ;´゚Θ。)┘

4 years ago
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Good day Kaps! Glad you enjoyed the game! I just noticed your replies from the other thread, damn 100% already!

I've only managed to 100% one game out of my 400+ so far (but looks like it might have been de-listed).

4 years ago
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It may be a long-lasting trick to play when it seems fun.d(・Θ・。)
When you do not want to feel fun?
I do the "pain (reporting)" that I usually put on hold.
You do not have to make 100% achievement your first goal.
Let's take a leisurely walk from where you can reach♪

Life will be long and enjoyable, as long as you have something you can enjoy little by little, even in a short time.

4 years ago
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enjoyed reading "The Psychopath Whisperer" for several hours the other day :) lots of enjoyment in small amounts for sure!

4 years ago
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Oh, yeah, that's a good point -- the micro-managers who say things like, "The winner must agree to delete the giveaway." It's not even a rule, but they try to enforce it anyway ._. I don't know if that's backseat moderating anymore, but it sure is something...

4 years ago
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4 years ago
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perm. bans

uhm. like, i'd really like to talk about it... like, really.
but, maybe, better not. that's something "really technical" and kind of "very specific".

it will surely come the right thread, in the right time, with the -really hope- right words and comments.

also : you've just made me feel f*** old, here, cause, yes, KB is an ancient word :P
(much lollin' here!)

4 years ago
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Perm. Suspension might be the correct word.

There are not many violations which result in an instant permanent one, that might help you to figure it out ;)
Hmm can't find the list right now thought it was in the FAQ but nope.

Honestly wonder if something like permanent is really a big much. If you are new to a site you are young you are naive, maybe greedy. Maybe you try to become better. But there is nothing to stop them, anyway. (*)

uhm. like, i'd really like to talk about it... like, really.

You got something to confess?

It's not very specific and (sadly) not technical either, SG lacks a (improved) control function in that direction (<-*)

4 years ago*
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Nah, you are not that irritating yet :D

Backseat Serenade

4 years ago
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L O L

(also, very very backseat as serenade! :D)

4 years ago
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t!daily

4 years ago
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Meow

4 years ago
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As someone who has worked on forum staff for years, I can say that backseat moderation can be an issue. There's nothing wrong with a member pointing a newbie in the right direction with a gentle nudge. Sometimes that's enough actually and a mod doesn't need to get involved at all.

BUT, when someone comes along and gets into an argument with the newbie and starts trying to act like a mod and threatens repercussions, or shows some veteran authority, it just causes chaos. Everyone gets into a brawl and then the real mods have a bigger issue to sort out than they would have had if they person just did what they were supposed to and hit the report button after the user ignored the initial "nudge." I think it goes without saying and doesn't need a seperate rule. If you get into a brawl with another user, you're both going to get into trouble anyway. I haven't witnessed this behaviour on SG myself, but maybe it's there and I haven't noticed it.

I've come across one or two of those types. They do it because they think it's their ticket onto the staff and in our case, we've never given staff positions to people who are far too eager to boss people around. XD So, there's a pretty big difference between genuine helpfulness and backseat modding imo.

4 years ago*
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thanks so much, Shannon.

thought a little better about this thread, and i guess this is not an issue, here around.
or, not that big for an update of existing Guidelines.

this also could means, again, that Moderation is something "tricky" to fully understand.
if you had the luck to be part of support / moderation / forum staff it'll be easier to get the full picture. your comment shows it.

there's a pretty big difference between genuine helpfulness and backseat modding

so very true, but again, you've been lucky... so, very very easy to spot the difference, fo' you! :D

4 years ago
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I guess that's true. You live it, you know what to look for. lol.

Here's an example of an extreme. We had this one user who was so desperate to be a mod that he sent me his literal fricken resumé. I am not kidding. He was already on our mental blacklist because people who so desperately want and seek the silly "power" to tell people what to do on the internet make truly terrible moderators. I did end up as the community manager and later an administrator of that site, but at the time this went down, I was a supermod with no powers to give anyone a position, just perhaps give my opinion on potential candidates. He was trying to work from the bottom up when direct pleas didn't get him a position. XD.

When that didn't work, this guy started talking in private to the site owner and picked his brain. He found out some stuff that was going on behind the scenes that we hadn't announced yet, for good reason. Things were not yet finished and there's nothing worse than announcing something and raising people's expectations, especially since our admin staff apart from the owner were volunteers. He posts in the Announcements section of the forum about what he had learned saying that he had a direct line to the site owner. This site had an owner, but... he left the day to day running of the place to us, his trusted volunteer staff. He only ever showed up on the site to perform maintenance or updates. We ended up sending the guy on vacation for a few weeks. The owner was livid when he found out that the guy had basically betrayed his trust in his effort to seem important.

That was backseat moderation at it's absolute worst. XD. He did some of the other stuff too, like telling users what to do and not exactly in a helpful way, at least not all of the time. But the breaking of the site owner's confidence is the one that sticks out in my mind so many years later.

What's funny is that this same guy and I are friends. He was there for me to talk to some years back when some really bad stuff went down in my life. As a person, outside of the forum world, he's actually a good friend. BUT, as a forum personality, he fucking sucks. lol.

4 years ago*
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That is one long story. Feel bad for the owner being used like that since it can just end up causing issues later on but at least the dude is a good person outside of the forum

4 years ago
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LOL! Yeah. I have so many stories, some hilarious, others not so hilarious. One thing about internet forums, you do meet a lot of...erm... interesting people. He was kinda an exception though I think. Most people who behave like assholes are assholes all of the time. XD.

4 years ago
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The guidelines indirectly say not to do Backseat Moderating (emphasis mine):

If you have an issue with another user, submit a ticket with a user report, rather than calling them out within the community or on the forum.

I agree with several of the top level comments here. So in summary there are a few things that I think would prevent "No Backseat Moderating" from being effective:

  • Lack of in-line reporting within SG. The only way to create a support ticket outside of the "Support" -> "Create New Support Ticket" unless on the GA winner page.
  • Burden on Support: They already have 1000+ open tickets.
  • Lack of Guidelines applicable to the forum: Not much other than no promotion & porn. There's more rules specific to "Chat" than the forum itself.
4 years ago
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4 years ago*
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if it's done in a helpful respectful manner

if ...there lies the difference.

still, a very "subtle" concept. like, too much, maybe... so to make this thread useless.

4 years ago
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It doesn't appear in the list of prohibited actions, so it is rather a recommendation than a rule.
SG doesn't need that rule either, it would just give extra work for the actual moderators.

4 years ago
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Closed 7 months ago by icaio.