Tremorgames: Terrible Support

Yep, was trying to get some help a few months ago but they kept ignoring my emails. Now all i do is logon once each day to claim my free coins for logging in.

Stay clear because of poor support? Steam has horrendous support. So does that mean you should get off Steam, and thus, this site?

They gave me no trouble over the two years I've been using them.

Yeah, they ignored my mail too, they suck lol

Try http://www.steampowers.net/ I got few games from there, admins are friendly and you can find them on chat usually, same as tremorgames, but without games, just with offers, surveys, etc

Only two ppl answer to the reports and send the games. Do you think it is easy?

Can creating a second account get you super banned on that site?

Don't know dude, i have no complains with their support. Actually i have good impressions from them. Once they gave me duplicate key (Ether Vapor Remaster i think) I posted in the forums, and couple of hours later i received usable key. I don't have any violations of the rules, so i can say - be fair and they will be fair too.

No problems here either.

*edit:
You should have read the ToS before registering. So you are kinda right about their support not being optimal but you've created the problem yourself because you didn't read their ToS.

Yes the support is not the best ( i do my best in the forums but without being a mod i cant do much besides answer questions )

also replied on the forums ( wish i had some power to actually help though )

They ban you for using 2 accounts. Be aware of that.

My antivirus suddenly said the site was Malicious.

"I would advise everyone to stay clear of this site."

I wish i had seen that before I got $100s worth of games. Damn.

ive won/bought 3 games so far on tremorgames.

Oh dear me. I deleted the link, my bad.

I used a Virtual PC and earned a few game keys from that site. The only thing that seemed worth doing is installing that garbage spyware games, but even those fail to give credit about a third of the time.

In the end, it didn't really feel like Termorgames is worth the hassle, unless you're seriously hurting for a gaming budget.

I've been using Tremor for more than a year, never had a single problem... o_O

I've gotten just shy of $1000US worth of games using the site.

I've also never seen them ban anyone without a valid reason...

In about half a year, I've cashed out a mountain of games, cards, and other loot from tremorgames without any problems. It's a small operation so you occasionally have to be patient but if you can read and follow instructions, it can be very profitable.

Do people actually expect to get sympathy when they ragequit a website then whine about it in some other forum?

I've been using it for a year by now and I didn't had any problems with it.

I didn't expect this thread to get this huge attention when I posted it yesterday night, I admit I was on edge and this account ban got the best of me to react calmly and I got very upset.

I've been reading the replies, I know Zacvr you were the only one to reply on the forum and I thank you for your support. I want to clarify some things.

• The site itself and the service (that is getting free games for coins) is great - I read other threads in the tremor forums and I saw that the admins are helpful when it comes to refunding or resending gifts - my problem is not with the service, but the handling of the accounts and the zero tolerance for multiple accounts, EVEN if it is not necessarily the users fault, but the system itself.

• I admit I registered multiple accounts, HOWEVER only this latest account got banned when I tried to redeem a Shank 2, let me explain:

• The first time I registered an account and I tried to login I got "There was a problem while logging in, you may contact support". I NEVER had the chance to login to this day with the original account - even with password resets - it is not banned, it is inaccessible. (How is this possible?)

• I have written to support about this problem. Support has not replied in 2 weeks and I am not going to wait till christmas just to be able to access the site, that's why I registered another account and that's how I got to the forum, which is still a mystery to me. Why did this latest account have no problems logging in, while the original account is inaccessible ??? Furthermore how could I redeem a trading card without problems, but not a full game?

• Dummy e-mails work just as fine as any real e-mail.

I know I have wronged the ToS by registering multiple accounts, that's why probably the latest account got banned, however I feel there is a problem with the system itself by locking you out of your account, then receiving no reply from support regarding this specific problem. By saying "I was forced" to register another account, I haven't and will not receive any help from support any time soon, and if I want to be able to access the site before christmas, I have to improvise. You can judge me for doing this, but I think others might have felt powerless just as myself and would have resorted to this option.

Things aren't going to change now, I am super banned now. My original aim with the forum post was give feedback for the site admins about this problem, I hope they will consider getting an extra hand for support.