Steam Support Fail

xaxaxaxaxa headdeskheaddesk indeed sometimes steam support is pretty annoying especially when they take some days to answer you and when they do they tell you things you already know or irrelevant

Generally, nobody's gonna care about people sharing the same account if they live in the same house. Hard to abuse a single account, after all. The only problem that could arise is if one of the people did something banworthy and the other dude protests the ban, in which case I'd say tough luck.

My experience with steam support has been great, from 2 problems I've had. They dealt with purchases though, and not something like sharing accounts. Maybe purchase queries get priority or more care than something like your problem. :(

My answer to your issue: What they don't know won't hurt you.

Next time, include the word "shibboleet" in the title of your request.

I have never once seen any responses from Steam's support that are worth a good god damn.

Really thats sucks, thats why ive always hoped one day that steam would implement a feature where we can share an account up to a certain number, and the main user/account owner to have the option to disable the said extended shared accounts.

It sucks when companies become so big that their support becomes incompetent. :/

EA support, Perfect World support, Subagames Support, Valve support, Microsoft support...I've been through all sorts of crazy incompetent support desks. Even in person at Best Buy. Its like "Hello, I'm standing in front of you asking a question. Are you even listening?"

I wonder how hard it is to get a steam support job...

Huh, good thing you're not posting this on reddit, because they'll find and hang you. To them, Steam is perfect in any way possible, and that means their support as well.

I've always held Origin's customer support over that of Steam's simply because the turnaround time is so much lower, and they have more options.

I think the question would be easier (and shorter) if you just ask "Anyone else had a GOOD support tech once?"

Personally, no, i've called my telephone company to the point where i just tell them "the problem is in the line, check my line status", instead of getting a walkthrough on how to configure my modem (which btw, if you tell them you have Windows 7, they're just screwed) done by a guy who barely speaks your language (funny thing their "HQ" is right where i live).

Have you tried turning it off and back on again yet jade?

Yea. Pretty much every time I've contacted them I got 'generic answer #25105.' The only exception being when I asked about Portal 2's PS3 steam version and if I could use it to get a gift copy.

I sent two questions about a day or so apart, about completely unrelated things (I even selected two different games from the drop down list), and Steam support decided to crush them into one question and only answer one of the two questions.

Which of course, took them days to figure out the reason my friend could redeem a gift from me, but couldn't play it... it's restricted in her region. They ended up giving me my money back.

I finally sent the other question again since they ignored me telling them how they pushed my two questions together... never solved the problem. I gave up after a reply or two and just went off to figure it out for myself.

sigh

To be honest, I don't think Steam would care a lot if you guys share the account - I've been using my Steam account from Germany, Luxembourg, and the UK within one week without a hitch. Of course, there's no guarantee you'll be safe, though again it should be all right, with so many users moving all about the world you should go unnoticed.

I think you would be much more likely to attract unwanted attention from Steam if one day you were to purchase a game from the UK and the other day your fiancée from, say, Easter Island, making it look like you're avoiding the higher price in the UK or whatever.

Also, I've had good experience with Steam support so far, but I guess some of them like Bruce can't read. Though, I have yet to see a company without shoddy support at all...

You could share it, and if they get you in trouble claim you didnt agree to it and ask for your account to be recovered. Remember to act shocked.

...Changed...Email address? WTF?

Valve is an very small company with only a small handful of employees, around a hundred. They simply do not have the resources to answer menial and low-importance questions I am sure many people ask daily.

i think that means yes

Steam Support are usually quite good to me, I usually get a default answer the first time, but rephrase the question completly and y o uusually get the tech answering.

I went back and forth with them for about two months trying to get an answer to an issue I had with gifting late last year, they just kept dancing around in circles answering everything but what should have been a simple query.

I don't think they ever do more then briefly scan a question and fill a quick form response. I more or less just approach Steam as assuming they have no support, and you're on your own.

Isn't Steam support what SPUF is for?

LOLOLOLOLOL. Damn they're douches