I have a "reroll check" pending for 8 days now and in general it seems that tickets takes much longer time to be resolved than they used to.

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4 months ago*

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mods.exe is missing please try again next year .
Nah on a serious note ,its just probably less time because of all the shit going on the world right now ^-^

4 months ago
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Sorry to say this, but 8 days is nothing :(
There are not many support members active from what I understand so tickets may take longer

4 months ago
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72 others are in the same boat as you:
https://www.steamgifts.com/stats/community/support
Another 80 requesting to be deleted.

Apparently this is a common topic in recent weeks, lots of people have been complaining about the lack of support.

Try to remember like many other forums and such that staff are also volunteers, they don't get paid to work.

Though I do believe they need to recruit new staff ... 3 Senior Mods are almost 4 months - 1 year since last visit:
https://www.steamgifts.com/users/senior-moderator

4 months ago
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One thing I think could help SG is to organize yearly moderators election; users that meet a certain criteria can nominate themselves to become moderators, and the community gets to vote for them, the winner(s) become new moderators on the site. Similar to how StackOverflow site self-moderates by organizing yearly elections.

They could even create new "limited" moderator roles specifically to handle certain common ticket types that don't require too much permission (like add-new-game, request-new-winner, etc.) without having access to more impactful permissions (roles that deal with users, suspensions, etc.)

I believe that would really lessen the burden currently on the limited number of mods.

4 months ago*
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We can use new mods, and i think electing isn't even a very bad idea, then we also get the mods we want, some of cg's choices were dubious to say the least..

4 months ago
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If we were to have an election, I nominate you, you are active in both giveaways and discussions, you have my vote :)

#VoteForLugum

4 months ago
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Very appreciated but i don't think i want the obligations, I am only active because i am jobless right now, but eventually i have to get something again (or win the jackpot). Think it goes with many mods, their lives just getting in the way, but instead of anticipating i don't know what cg is doing because now it creates a lare amount of unanswered tickets.

Same thing about not wanting to become a streamer even though i got the games and the gear, i think it will take the joy out of a hobby.

4 months ago
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4 months ago
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Hello, fellow SG User. This, you should vote me! I leave power! Good. Thank you. Thank you. If you vote me, I'm hot. Giveaways! They'll be betterer! Son. The Democratic vote for me is right thing to do, SteamGifts, so do."

4 months ago
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4 months ago
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Do you think a pirate lives there?

EDIT

whelp, replying to a 3-month-old comment, gonna ban myself now

1 month ago
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I forgive you. There's too much other things to worry about, like sodium intake and carnuba wax.

1 month ago
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additionally, it would be great if cg made an exclusive steam group for mods and made a giveaway a month, as sort of a "paycheck". More people would applt for the position when there is a reward involved

2 months ago
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Perhaps the recent world situation is making it difficult for the people inside....
By the way, I do not recommend that you authorize me to do this, as it would be like having a "ZAP gun for a madman".
Let's hope that it will probably stabilize by the end of this month...🍵☕

4 months ago
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In the end, since many months, only 2 mods can be described as active and one of them made (and maybe still make) a bit slower/break on sg (i would call it "burned out") and thats the result.

The rest of the mods do together maybe the half of one of the 2 active mods.
So count it as 1,5 - 2 mods active right now. Thats it.

Don't get me wrong, i understand why so many mods aren't motivated anymore but they should then step, complete, back and not be inactive for 6 months+. Maybe that would make it clearer for cg that something need to be done.

And it looks since years as cg don't care, as long as he earn enough with the site -from all the store ref, the ads and the patreon-.

https://www.steamgifts.com/account/settings/referrals , setting to NO could, maybe, activate more interest to change something from cg's side when enough do it.

4 months ago*
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you think that running website like this is cheap? what will happen when there is no money to run it? you think cg must use his own money for everything while you continue to use it and complain?

4 months ago
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I think that he earn much more with the site as he need to pay.

When his income will getting lower, he will be forced to invest some time into the problematic areas, give more feedback (the mods problem is there since, at least 3 years... [more then enough time to do something, without pressure or stress, without to bring chaos in his reallife etc...]) and change something on the situation (at least the one from the mods and the autojoiners).

Maybe that the, honest, people, that give something and buy in the stores -and support with both the site- are "happy".
Or did you think the autojoiner accounts or the multiaccounters click on store links or ads (and support that way the site) ? I don't think so.

You focus on me, but that is unimportant because i am only one of a lot of users.

4 months ago*
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Believe me, maintaining a website isn’t as expensive as you think. This website uses steam API for a lot of information and outside source for the pictures, so it should be around 1500 to 3000 dollars a year unless it’s crazy about security. Otherwise, like Masafor is saying, all the store ref, the ads and the patreon- are more than enough.

4 months ago
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puts hand up

4 months ago
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4 months ago
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The support team are all volunteers, it can takes months or years to receive a reply. I have a support ticket that is almost 7 months old myself.
It's best just to move on and forget about it.

4 months ago
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This depends on ticket type. While reroll requests are usually handled within a few days, user reports can take several months up to over a year before someone finally takes care of them.

4 months ago
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I had user report opened for years before I decided to close it by myself

4 months ago
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they need to recruit more staff

4 months ago
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Deleted

This comment was deleted 4 months ago.

4 months ago
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I have 2 pending tickets
one created 2 weeks ago
and the second created 2 years ago

so your 8 days - it's not very much :D

4 months ago
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The problem is when it's a "reroll check" that exceeds the maximum 7 days allowed for delivery.

I too have a some tickets that's months old and one ticket from December 2020...

4 months ago
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Have no fear. Mods are here. Silently waiting in the shadows. Waiting for somebody writing with zalgo font.

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4 months ago
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The situation is getting absolutely ridiculous.

I have a Reroll-Ticket waiting for nearly four days now. Those were always handled with the highest priority by support and took at maximum 24 hours to solve.
This situation can not continue on like this. The site is no longer working properly due to this.

To make it clear: I do not blame the remaining staff members. Not at all. They are all doing as much as they can and - without talking to any of them - I am sure that many of them are as frustrated as we are about the current situation.

I solely blame CG for this.
There have been requests for more support members for months, even years, now. By longstanding members of this SG community, by experienced members, by high level members who are here for years and know how the site works and where the site lacks.
All of those requests and complaints have been completely ignored by CG. It seems that he just does not care. At all.

To get things running smoothly again, we need at least 10 new staff members who are online daily. Hell, make it 20 new members to account for absence due to holidays, sickness, personal reasons etc. It is better to have too many staff members than to have too few.

If there would be an official thread by CG that staff members are needed and that he is looking for help I am pretty sure that quite a lot of us are willing to help out. But this radio silence, man, that is a really bad sign.

Edit:
My oldest open support ticket celebrates its second birthday next month...

4 months ago*
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The site needs, since years, more, active, staff members.

Different, experienced, users offered help over the years. None got more as "we will think/discuss/will see in the future when we search for new staff members" and nothing happened after that.

Yes, the few active mods are, for sure, frustrated about the situation and do what they can (as far as they are still motivated and not "gave up/burned out"), so this ones aren't the ones that are guilty on the situation.

CG don't care, hit it very well.
Not since a few weeks, since years.
And yes, it is very frustrating.

My oldest ticket, that would need action from CG. Nearly 4 years.

The oldest one that would only need a normal staff member is still nearly 3 years old. All the precious cv isn't safe... my tickets will be solved....at some point :-D (half joking).

But to be fair, Gaffi handled a lot of my tickets (around 600 are still open) and tried to reduce the old tickets too and as far as i heard had he done the same with the tickets of other users. The members in my group chat sometimes about that, so i know a bit about the solved tickets of other members in my group, special when we hunt down some multiaccounters and autojoiners.
And as far as i can say is Eefrit handling a good bunch of newer tickets.

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4 months ago*
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If you've opened over 600 support tickets, maybe you're the problem.

1 month ago
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Yes, that people help the site (and the mods) with reporting free/bundled games, people that use multiple accounts, autojoiners etc., is surely the problem...
facepalm

Ps.: When i send a report for a game, the mods get the barter site link, the source and the date, so they can handle it with the lowest ammount of work that is possible. If they would search for all by themself it would be more work...

Pps.: Two mods questioned me if i want to be a mod but i rejected

1 month ago
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So you want to be congratulated now for refusing to be a mod and then complaining that there's a backlog? Pick a lane.

1 month ago
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rolling eyes

-over and out-

1 month ago
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Member when a "reroll check" took a day, sometimes less?

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2 months ago
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Long, long ago :-D

2 months ago
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Yet again a week has past and me and the winner is waiting for the "reroll check" ticket to be resolved...

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2 months ago
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Especially frustrating considering that this would seem to be a function that could be automated once creator and winner have agreed to simple steps.

2 months ago
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+1

1 month ago
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I love Steamgifts as a whole but the waiting on tickets to be resolved really puts a damper on it.

Please cg do something to fix this...

1 month ago
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Try to write ticket with zalgo font?

1 month ago
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l̴̘̽ó̷͙l̵̄ͅ

1 month ago
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Pls - actually edit it xD You might wait for reroll for a month, but you will be suspended for zalgo in 15 minutes xD

1 month ago
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Nah, it's only a tiny amount of zalgo... It'll be alright?

1 month ago
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Depends on what support member gonna read this.

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1 month ago
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Now that you mention this, it's "funny" to see that suspensions for wrongspeech are handled sub 24h even when reroll tickets wait for over a week... Priorities, eh...

1 month ago
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LOL

That would bring him a suspension and i am not sure if the ticket would be faster solved.

1 month ago
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Sorry to hijack your post but I did want to share that if you're interested in joining support, the best thing to do is to submit an "Other" category ticket to let them know. In my whole time in staff, I only ever saw one request to join. Apologies if this is well-known information now, I just recall mentioning it once and some users being surprised about how to apply.

1 month ago
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I'm not sure I'll cope well with the power or the stress that follows.
But we definitely need a bigger Support team, this is getting ridiculous...

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1 month ago
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I submitted one of those tickets 2 years ago. It´s still open xD

1 month ago
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I've been out of the loop for around 3 years so I'd prefer an active member to comment but I was never sure if applications were logged somewhere other than just the ticket request itself, unless cg kept a record. I could very well see older requests getting a little lost in time so maybe it would be worth bumping the old ticket just to confirm that you are still interested in joining (if you are).

It would normally be a bad idea to bump a ticket but it could be assumed that requests from years ago might not still be valid. By the way, thank you for applying. I can't stress how much I appreciate the people willing to do the work :)

1 month ago
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A super mod replied that these tickets were forwarded to cg and he would take a look at them whenever he decided to expand the mod team

1 month ago
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I've been here years and I never knew it. I'm considering it now. In case the ticket also goes pending like the above comment jokes, is there any other method to submit an application or talk to someone in charge?

1 month ago
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I'm really not sure I have anything helpful to recommend, I'm sorry. Contacting someone off Steam is a big personal bugbear for me so I wouldn't suggest that method. Aside from that, the forums are pretty widely viewed by staff so the occasional comment like yours probably gets just as much attention as a ticket.

Thank you as well for considering it, it's a really rewarding but tough job :)

1 month ago
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Hey Pete,
i wrote you on steam, please react. Thanks :o)

1 month ago
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I've been having a pretty terrible few days with pain, not being able to read much. I saw notifcations for chat but nothing showed up so it was probably you, I'm sorry about that. I'm assuming it's about me requesting to join support as someone else mentioned it; I've not got a ticket open about it, I just made it known that I would happily do it if needed.

If it was something else or more than that then I can reply on Steam if needed :)

1 month ago
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I'm sorry to read you had a rough time. Keeping my fingers crossed for a speedy recovery, Pete!

1 month ago
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This thread title reminds me this video...

1 month ago
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It would at least be nice to have a number/queue so we know where our place in line is, then we would be less in the dark and can see them getting to us. I have a ticket over 9 months old, i have no idea if it will ever get looked at.

1 month ago
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No one works for free, unless they don't need to work at all.

And moderating is a job. I used to do it back in the day, but, that was when I had more free time and in another community that was not as big as this one. (10.000+)

1 month ago*
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it looks like they not exist any longer...

1 month ago
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Different autojoiners see it, lately, very different as you.... :-D

1 month ago
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i don't understand what you mean.

1 month ago
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A, small, part of the mods are still active and handle tickets.

1 month ago
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17 of 20 staff members have been online in the last 24 hours.

1 month ago
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And around 3 of them do some mod work, that is visible to the users :-D

1 month ago
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High hopes..

1 month ago
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