Origin/EA not that bad? [SPACED CORRECTLY NOW LOL]

I honestly dunno the deal. And the dudes who had the same prob. as me are gonna solve it

• info: Your approximate wait time is 36 minute.
• info: Your approximate wait time is 34 minute.
• info: Your approximate wait time is 30 minute.
• info: Your approximate wait time is 28 minute.
• info: Your approximate wait time is 27 minute.
• info: Your approximate wait time is 27 minute.
• info: Your approximate wait time is 27 minute.
• info: Your approximate wait time is 26 minute.
• info: Your approximate wait time is 14 minute.
• info: Your approximate wait time is 6 minute.
• info: Your approximate wait time is 2 minute.
• info: Your approximate wait time is 2 minute.
• info: Your approximate wait time is 1 minute.
• info: You are now ready to chat with Vishal.
• Vishal: Thanks for contacting EA Customer Experience, my name is Vishal. How may I assist you today?
• you: So, i got a copy of Dead Space from the "On The House" program
• you: And i couldn'
• you: t change resolution
• you: because it crashed at everything above 800x600
• you: and then i found out how to fix it in the settings.txt file
• you: and in the directory when i looked for it, it's not there
• you: it's an empty folder
• Vishal: First of all I see you have had quite a wait. We apologize for the delay in getting connected with us.
• Vishal: I really apologize for this disappointment caused but I'll do my best to figure it out for you.
• Vishal: May I know your first & last name please to address you properly?
• you: [name]
• you: And I'm guessing you are quite busy because of the dead space issue?
• Vishal: No.
• Vishal: [name], you are unable to change the game resolution. Right?
• you: Well, when i try to do ANYTHING to the settings, the game crashes, and i'm guessing it's because of the missing
• settings.txt file which is supposed to be in the Dead Space folder
• Vishal: Alright [name], thanks for clarification.
• Vishal: Would you mind holding for a minute or two while I gather some relevant information for you?
• you: Sure
• Vishal: Thank you very much.
• Vishal: Thank you for being on hold, I really appreciate your time & patience.
• Vishal: Let us perform some troubleshooting steps to fix our problem right away.
• Vishal: First of all repair/update your game please.
• Vishal: Please let me know if you need the steps.
• you: ok, gimme a minute here
• Vishal: Sure.
• you: right click on game -> repair game. right?
• Vishal: Yep.
• you: got it, almost finished.
• you: aaaand, done
• Vishal: Please unplug all USB devices (aside from mouse and keyboard).
• you: yup, got it, and may i ask why?
• Vishal: To fix our issue.
• you: Well, how can USB devices interfier with the game?
• you: Just curious
• Vishal: Sometimes, it creates crashes & we are following a process to fix it so please don't launch the game until I request.
• you: Yup, got it.
• Vishal: Please disable firewall/antivirus.
• Vishal: I am still here with you, how are things going on?
• you: Good
• Vishal: Have you done with above steps?
• you: Yup
• Vishal: Great, now Disable Origin Overlay.
• Vishal: Here are the steps:
• Vishal: From the Origin menu, select Application Settings.
• Vishal: Select the In Game tab.
• Uncheck Enable Origin In Game.
• you: got it
• Vishal: May I know the Windows you are using?
• you: Sure, Windows 8.1
• Vishal: Please Disable User Account Control.
• Vishal: Here are the steps:
• Vishal: Navigate to the desktop.
  • Hold down the Windows key and press R. (This will open the Run dialogue.)
  • Type msconfig and press Enter.
  • In System Configuration, select the Tools tab.
  • Select Change UAC Settings and click the Launch button.
  • Pull the level to the down position Never Notify and click the OK button.
• Vishal: Please let me know once you done or got stuck with any step.
• you: done
• Vishal: Please End Background Task:
• Vishal: Here are the steps:
• Vishal:
  • 1. Hold down the Ctrl, Alt, and Delete keys at the same time and select task manager.
  • 2. Click the "Processes" tab.
  • 3. Click on the gray bar in the middle column that says User Name to sort by user name.
  • 4. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
  • 5. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
  • 6. Click on END PROCESS
• you: If i'm using chrome, would explorer mean chrome? [ seriously i was a derp there ]
• Vishal: No, please don't cancel explore.
• Vishal: It can end your desktop.
• you: Well, i ended every task i could besides ones that you said
• Vishal: Great, please re log-in to Origin & launch the game now.
• you: holy crap
• you: it works!
• Vishal: Awesome.
• Vishal: Is there anything else that I can assist you with?
• you: Can I enable my antivirus/firewall and over stuff now?
• Vishal: Yep.
• Vishal: You are our valued customer & I would like to issue you a 15% off code which you will receive via email after clicking on end chat tab.
  If you are interested?
• you: Well, of course I'm interested, 15% off code for no reason really? and for anything?
• Vishal: The code can be used to make purchases through Origin with the following exceptions – the code cannot be used to purchase virtual currency, placing pre-orders, third party games, DLC’s already on sale items and games released within last 30 days.
  You can purchase XBOX1/PS 4/PC/XBOX 360/PS 3 games from Origin Store.
  To use your code please visit the EA Online Store at http://store.origin.com/ and enter the code in the "Promotional" field at check-out. The code is valid till May 31st, 2014.
• Vishal: Thank you for contacting EA Customer Experience. Have a great day.
• Vishal: If you got all the answers of your queries then please click on end chat tab to end this chat session smoothly.
• you: Yup, thank you! Great service!
• Vishal: Bye & take care.
• info: Your chat transcript will be sent to [ email ] at the end of your chat session.

Yeah, I got the code right away too.