"Blizzard is investigating reports from some players that the Diablo 4 beta is causing GPU issues.

The reports revolve around GPUs apparently overheating while running the action RPG's recent early access on PC.

Eurogamer reader "jonzie23" was among those who reported a problem with their GPU while running Diablo 4 last weekend.

"I wanted to wrap up my time with beta on Monday, played for 20 minutes, then my PC shut down unexpectedly," they said in a comment on Eurogamer.

"My GPU was so hot that I burnt my fingers when touching the HDMI connector. Luckily it was not permanently damaged. I thought that it's an isolated instance, but I have found some articles saying that more people experienced it actually, and they were not as lucky as I was.

Players are recommending limiting FPS while playing Diablo 4 in a bid to prevent similar issues occuring. Meanwhile, Blizzard took to Battle.net to issue its own advice:

"The Diablo 4 team has been investigating the reports of GPU issues mentioned in this thread and elsewhere online. The team is working closely with Nvidia to identify affected hardware configurations and gather as many data points as possible to assist in the investigation.

"If your card is still not working, try these troubleshooting steps:"

Conduct a complete power cycle (AC OFF->AC ON) and see if GPU can be detected under Windows.
If GPU can be found under Windows, do a clean driver install.
The Diablo 4 open beta kicks off at 4pm UK time today, Friday 24th March. Expect "unprecedented traffic and queue times", Blizzard has warned. Check out our Diablo 4 open beta guide for more information.

The Diablo 4 open beta launches amid concerns over incentivised crunch in order to get the game done, and periodic staff walkouts as unionisation efforts seek to tackle unfair working conditions. And, of course, there's the apparently never-ending Microsoft buyout saga looming large."

https://www.youtube.com/watch?v=or7njUlYTLI

1 year ago

Comment has been collapsed.

I dunno, if your GPU is running so hot that touching a display connector burns your fingers, that's on the GPU/mobo manufacturer, or the user if they somehow bypassed all throttling and heat regulation via BIOS tinkering.

Yeah, straight maxing-out a graphics card without a suitably taxing reason for it means that Diablo 4 isn't performing well, but that kinda takes a second place to the fact your PC had to nope out due to heat issues.

1 year ago
Permalink

Comment has been collapsed.

Not always, some games are not optimized and can max out the CPU or GPU. If you keep playing it will only get hotter.

1 year ago
Permalink

Comment has been collapsed.

And like I said, if there is no throttling to control the hardware from simply continuing to infinitely ramp upwards in temperature, that's a hardware design flaw, or potentially a user error if that happened due to their disabling safeguards / managing to somehow bypass them with specialist settings on a BIOS. Unless you would suggest that Diablo 4 is somehow running a form of malware that bypasses them from a non-root level, then these same dangerous overheating effects would be obtainable in any game with unlocked FPS and enough basic power draw? :P

1 year ago
Permalink

Comment has been collapsed.

nah, your gpu trying to reach very high fps(like 5k+) then fail-thats the reason for gpu failing on diablo 4

1 year ago
Permalink

Comment has been collapsed.

I wasn't talking about the GPU failing on Diablo 4.
I was talking about unsafe heat production, and its root cause.

1 year ago
Permalink

Comment has been collapsed.

Most likely a flaw in certain batches of cards revealed by the game much like New World did not long ago.

JayzTwoCents: https://www.youtube.com/watch?v=or7njUlYTLI

EDIT: I didn't notice that you had the video also linked. Not sure if it was there before I posted or not.

1 year ago*
Permalink

Comment has been collapsed.

It was before, it's actually how i learned about it.

1 year ago
Permalink

Comment has been collapsed.

I also had an issue with my PC after playing Diablo (I was running the game on medium settings, FPS locked to under my monitor refresh rate (144hz)), on quitting the game my whole PC froze, so I rebooted... it got stuck in a loop booting and then shutting down until I reset it again, but then it wouldnt fully boot.
Turned out unplugging the GPU power cable and replugging it in solved my issue as it did for someone on reddit where my friend saw and told me to try that. I got very lucky it seems.
Also my card and apparently many others were the same: gigabyte 3080.
Tried playing the beta again on my old PC with a 1070 and had no issues with that setup.

1 year ago
Permalink

Comment has been collapsed.

For me, it froze as soon as I clicked a character class. Black screen with

(ESC) Main Menu

at the bottom.

1 year ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.