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Takata

Hello ,

i have a problem with a particular case , i sent key for winner and after 2 days don't have any response . Now i'm checking the profile of winner and i see that account is suspended . How i close the giveway ? I'm sure that key is correct but i don't know if winner's account will be reactivated .
The giveway is this: ( https://www.steamgifts.com/giveaway/AgQTf/twisted-lands-trilogy-collectors-edition/winners ) .

Thanks and sorry for my bad english .

6 years ago

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3 Comments
Sledge1

Wait for a week.
If still not marked as 'received' then make a support ticket

6 years ago
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nhahtdh

If key not yet revealed, send a ticket to support to reroll with the reason the winner is suspended

6 years ago
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LostSoulVL

If your winner is suspended you can ask for a re-roll to SG support with a ticket.

6 years ago
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