Please don't fire.

OP is in english now, so my joke is outdated ;_;

Hi

Ich spreche kein deutsch.

Das is halt der Steam Sup..da darfste einfach nichts erwarten... Origin is da um Meilen besser...hatte schon zig Probs mit Spielen etc... die freundlichen Support-Inder haben mir immer schnell geholfen und sogar kostenlose Games als Entschuldigung gegeben..^^

From what I have read, because its a VAC ban they won't bother replying to you. I do find its stupid that they will not remove a VAC ban when they can see that it was done while your account was out of your control. They can simply see that IP address was different. At the very least the first time it happens, they should remove it. After a second time though, it should not be removed.

But also it hasn't even been 2 weeks yet, don't expect a response at all for at least 2 to 3 weeks.

Last time i had to deal with steam support it took me 2 weeks and in the end it was a copypasted response. 3 whole month of back and forth before my issue was resolve which is game refund. thankfully they made that easier but still, fuck em.

I'm really disappointed with the Steam Support.

Who isn't?

Damn.. I see it should be really necessary to think about the Steam-Support and the Steam-User-Agreements. They aren´t working well in their actual appearance^^

Steam Support is notoriously bad, unfortunately.

Their semi-automated support system for things like refunds seems to work a bit more reliably, but for any notable requests, you still spend weeks waiting on an answer, and when you get one, it's almost always a generic (and often not actually relevant) response.

I'm surprised that people still get their accounts hacked now that we have authenticators for months now. Or is this related to the links that hijack your inventory people keep clicking?

how did the hack happen anyway?

VAC ban? Ugh... You can't get it VAC tag removed, nor will you get your items back. Sorry to hear that...

A few things to say:

1) Are you aware that VAC bans are usually delayed? So a ban you receive on one day, may be as a result of having cheated weeks ago. It could be coincidence that you received the VAC ban after your experience of getting hacked; the person who infiltrated your account may not have caused it.

2) From experience reading about people receiving VAC bans, it seems unlikely that someone would take control of your account to steal things from you but also want to load up a VAC-secured game to get you a VAC ban. Seems to be totally different motivations, it doesn't make sense.

3) Do you use Steam Achievement Manager? I'm not aware of confirmed reports but supposedly it can get you VAC banned if you have it running while connected to a VAC-secured server. Your TF2 achievements appear to be evidence of using SAM. A large number were unlocked on August 18. That would be consistent with you receiving a delayed VAC ban on the 27th or so of August.

4) In the case of VAC bans, they are indeed permanent and won't be reversed even if you were hacked. The only time they are reversed is when they ban on false positives, like a botched patch. If you're waiting on a support ticket about getting the ban reversed, don't get your hopes up. If you're hoping for them to say why you were VAC banned, they won't tell you either (as that information could aid cheat developers). All they will do is confirm whether or not the ban was valid or not (for whoever was using your account).

Really sucks that you had things stolen from you. Sorry to hear about that. You might have some luck recovering that if there's sufficient evidence, like Valve being able to see a IP address in a different country making a highly unusual purchase. It sounds like that won't be the case though from your above replies.

Tut uns leid, aber da können wir nichts machen, da VAC-Bans nur selten rückgängig gemacht werden. Das ist bisher auch nur passiert, wenn viele Leute gleichzeitig fälschlicher weise gebannt wurden. (Siehe "MW2 Vorfall" auf Wikipedia). Des Weiteren ist die Sicherheit deines Accounts deine eigene Verantwortung. Selbst wenn du unbestreitbare Beweise für deine Unschuld hättest, wären die Chancen, dass Valve deinen Ban aufhebt sehr gering.

Wrote this last night but you edited the topic in meantime so yeah.

VAC with no reason... sure... Hacker fault not yours...sure... almost believed you.

Every achievement in TF2 unlocked in 25 hours? Lulz.

That might be part of your problem.

Oh guys.. Of course I am this stupid to leave a game running while using SAM.. Just because I´m German/my account isn´t this old I´m not dumb. I read everything about SAM before using it. And by the way.. Wouldn´t I have been banned from TF2 or Anomaly Series for using SAM?
And then Archaniol why should I hack a game which I´ve been playing for 400 hours? This wouldn´t make any fucking sense.. Please think about silly comments before you write them.