NBA 2K17 from Humble Monthly being removed

When you obviously got more than you paid for, something is amiss, and if you're greedy it will bite you in the butt :)
Lovely how the community just says "well the bundle list just wasn't up to date, it's perfectly normal that your CV decreased", but when you buy a bundle with 1+1 game and you get 2+1 game then you don't even think about maybe, just maybe that extra key not belonging to you. And activate them, trade away, then being upset instead of wait for a situation that's suspicious. Then yelll customer rights, because customers are allowed to knowingly abuse systems if you personally net from it, but otherwise it's frowned upoin :D

View attached image.

I'm not the "let's take advantage of everything" kind of user, but I agree with OP in this case. It's one thing to remove the keys from the Humble library of a user that hasn't used it. But removing them from the Steam library of users who have redeemed them (or received them in a giveaway or trade...). It doesn't fly in my book. Don't expect to see me anywhere near a Humble Monthly subscription anytime soon.

Even if humble did not handle the problem in the best way possible, people got what they paid for.
And more importantly, those who say they will not subscribe to humble anymore etc. Good luck finding good deals, with HB you get your games half the price than steam or even better.

The thing I hate most about threads like these, is that it's always full of people making terrible comparisons.

Removing a duplicate game is like buying a plane and then running out of fuel while you're in the air.

well, just remember people, other store must got closed by a similar mistake

Is this the kind of thing that happens to everyone at the same time? Or are the revocations in waves?

Just about every normal person's reaction is "I got two keys for NBA2017, that's weird". Some people followed that thought with "will Humble revoke this ?"

Anyone who immediately sought to profit off the mistake is just greedy

Yes, humble bundle screwed up, but it was blatantly obvious to everyone that they screwed up. Nobody, and I mean nobody, can honestly say they didn't think it was an error. Thereafter, yes, HumbleBundle should have communicated better, but cancelling one of the two keys is not unexpected. feel free to read the thread about the monthly; people fell into two camps, those that expected the key to get revoked and did nothing, and those who tried to use the other key as quick as they can, to get 2-for-the-price-of-one

they accidentally sent you two keys and your first thought was to trade that key away.. It should have been.. man I need to contact support and let them know something whacky happened.. It was obvious to everyone it was an error and the likely outcome would have been one of the keys getting revoked..

Trying to identify with the OP's sense of outrage is like attempting to perform a Caesarian section in a wind tunnel using only KFC plastic cutlery, while farting a pitch perfect rendition of the Australian national anthem.

All these arguments... :'D

site says u get 1 key and not multiple when u buy it... in most countries laws you are not supposed to keep accidentally given products... company giving no informations doesn't give the right for all this... i understand that people are upset, but if u think about it, it's consumers fault too for being blind because most orders went fine before...

at least people just could have wait to see what happens before trading, sending or activating key...

If I had two keys, I wouldn't have given away the 2nd one. Sure it's their mistake, but sure as hell it's our or YOUR fault that assumed they wouldn't have done anything.

No mess would have been there if they hadn't been screwing up.

But no further mess would have been occurred had the duplicate keys been intact untouched by the buyers.

Of course they removed it. They handled situation poorly, but users shouldn't give away /sell extra keys until situation resolved completely, pretending they didn't know about mistake.

Isn't it the publisher the one that can revoke the key from steam and not HB?
And as people already said in the HB monthly thread, HB already removed those keys from the library.

So where is the hate post about 2K? :D

While this situation does suck due to the delay before the actions taken (and lack of quick reply after trying to contact support), I hope people will remember this as a learning experience and take it as a warning sign for things that may come.

Where there is a digital paper-trail it doesn't always operate like it would in a physical retail setting despite the constant comparisons made. For instance, if you purchase an item from somewhere such as Amazon but you received a different product, if they somehow manage to track the misplaced item to you they can and sometimes will in fact pursue a return. Exclusively digital goods may not operate quite the same way, especially not where the erroneous item is of equal value or appears to be a simple error in your favor, but it is always best to err on the side of caution. Keys may seem immaterial but as a provider, Humble may still be charged per redeemed code (not a distribution insider here :P). Consider that these keys were revoked within 5 days of being given, even if you got met with an automated support response and no courtesy email was sent.

By all means, better communication on their part would have gone a long way here, by try to remember this all occurred well within a week. Unless the people you gifted the extra keys to were penalised, this doesn't seem like a subject deserving of such anger (much less the pointed in-fighting and blacklisting we have going on?). As I said, I hope people take this as a learning experience, and hopefully people who profit from trading or selling spare keys will reflect on this and consider being more cautious in the future. The previous steam marketplace and the gray markets have made people perhaps a little too comfortable in convenience trade/selling where the host companies never originally intended for these things to take place, so now is another reminder that we have to learn to tread more carefully as the scenery shifts, regardless of who is to blame or the validity of the source of the mistake. This whole thing might have been an inconvenience, but consider it a near-miss and try to see it in terms of bigger future issues avoided.

Meanwhile Groupees gave people two keys for Gemini:Heroes Reborn - one for Germany and one worldwide, and had us keep both even though many people weren't German. I mean, say what you want about Groupees but at least they handled that gracefully.

i think they made a mistake but we are not entitled to get a second free copy of the game. shit happens.

I received a reply from Humble Bundle Support

Hi there,

Thank you for contacting Humble Bundle Support. We did have an issue which mistakenly resulted in two keys showing for NBA2k17 in our August Monthly bundle. We have resolved this issue, however, since the key you should have received was redeemed by another account, we will need to revoke that key as well. This, unfortunately, will remove the game from your friend's account.

We will provide you with a new key for your use once that has completed. Is this the action you would like to take?

-Christina
Humble Bundle

At least it happened with a crappy sports game! Hopefully Humble will treat their customers better and have learned from this :)

I'm actually surprised people used both keys. Everyone knows the Humble Monthly consists of games worth over 100$. If they were to throw in 2x NBA + Pillars they wouldn't have to add anything else anymore. Really, two times NBA + a 1$ game would already do the trick.

When something that's obviously a mistake happens, give the company time to clear it up. If nothing happened for a week or so and support doesn't answer, then you can slowly think about touching the keys. Anything else is only gonna hurt both sides.

God! HumbleBundle is the worst god damn company on this entire god damn planet. These little shit heads put together gaming bundles that I can purchase for $1 USD or pay more for better games. Then they have the nerve to ask me to pay $12 USD a month for a bundle of games that are worth $145 USD which usually includes some great titles?

AND ON TOP OF ALL THAT... they give me an extra game key that I know I should not have received... only to later revoke that game key? UNBELIEVABLE! #triggered.

Humble made a mistake and had every right to revoke the second game key. It's no different than going into a store and finding someones wallet on the counter - it's not yours and shouldn't be taken! People just rant and expect everything for free these days!

On an unrelated game I had 3 games that I had bought off of ebay that the sellers payment failed to HB revoked by steam. They are very aware of what keys they have issued and to who they issued them to.