Hello! I just had my first giveaway. My giveaway specifically mentions that the game can only be redeemed from specific countries; however, my winner is not part of this list of countries.

Should I just send the game anyway? Or should I request for a new winner?

EDIT:
Thank you everyone who replied! It's very reassuring to know that SG's region restriction can be trusted. Steam profile countries cannot be trusted though xD

7 years ago*

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Re-roll!

7 years ago
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Thank you very much for your reply! If it turns out that they truly aren't in the region, I'll make sure to do so. :)

7 years ago
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7 years ago
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Hi Daerphen, I haven't yet. I'm considering that that might be the case or maybe they'll be in the region when they redeem it (not sure if that's a thing). As I'm not very sure how Steam and Steam Gifts' region restriction stuff works, I thought I'd get more experienced people's opinions on it while I try to reach out to the winner.

Thank you very much for your reply :)

7 years ago
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7 years ago
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That's very good to know. Thank you very much! :D

7 years ago
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They were able to enter the GA. How do you know they're not from that region? If you have proof (screenshots of the chat etc.) ask support for a re-roll.

7 years ago
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I wasn't sure how restrictive SG's region restrictions are (the FAQs and Guidelines unfortunately don't have much to say on this), so I thought I'd ask about it on discussion to make sure. Admittedly I'm a bit nervous because it's my first giveaway and I don't really want to botch it up by giving it to someone who can't use it. My giveaway literally just ended when I decided to check on the winner and I saw that their Steam profile's country isn't exactly in the SEA (my region restriction).

Thank you very much for your reply! I'll make sure to talk to the winner first before I ask for the re-roll. :)

7 years ago
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Daerphen is right. Also, only people actually living in that certain region can even open the giveaway, so the winner should actually be from that region, even if their steam profile says otherwise :)

7 years ago
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Knowing that takes a load off my shoulders. I wasn't very sure if that was the case.

Thank you very much! :)

7 years ago
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I mean considering the giveaway IS region locked ,id usggest talking to your winner and checking if he is Indeed unable to redeem the game .

If he cant a simple Re-roll should solve the issue .

Tho since hes able to enter the giveaway he Should be able to activate the game

7 years ago
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Yes, I'm trying to get in touch with the winner now. I wasn't sure earlier if people could join despite the region lock.

Thank you very much!

7 years ago
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If it's SEA then there should no problem as I've gifted a number of SEA region-locked games now. I would only worry if it's EU locked

7 years ago
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Alright, that's very reassuring. :D Thank you very much!

7 years ago
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Closed 7 years ago by mainey.