Right now, the wait can be rather significant if you are unlucky. Only a handful of Support members left and they have more to do in life than respond to tickets. It has resulted in a backlog they are doing their best to go through.
I've had tickets answered in minutes, but also have a three month old ticket on a beggar. Sad thing with that last one, he stopped using the site a few weeks ago, so a suspension won't change much. :(
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I had the same problem, support handled it one month later :D
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Usually a support reply takes about twice as long as a supply report...
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It could take from a couple of hours to a couple of centuries. It's all about luck really.
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I posted a support Question/Statement yesterday, anybody know the average wait time for support request to be answered?
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