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Does it matter?

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NateSCC

When replying to Support on a ticket, does it matter if you hit the reply button or type in the "new comment box"?

I'm asking since my ticket was created on dec. 14 and got an answer from Support on the dec. 19, where I replied using the "new comment box" and I haven't heard a word since, so just wondering if...

3 years ago

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5 Comments
Waxlor

if you use the reply button we get a message notification, and that normally really speeds up further action...

3 years ago
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Waxlor

so yeah, it does matter :P

3 years ago
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NateSCC

Okay, good to know for the next ticket...
But what do I do now, just wait or hit the reply button (won't that put my ticket in the back of the queue)?

3 years ago
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Waxlor

you can safely use the reply button now.

Just don't do it regularly since we consider that spamming and that might actually lower chances on a fast response... :)

3 years ago
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NateSCC

Done, hope it works ;)

🤞

3 years ago
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Closed 3 years ago by NateSCC.