You can see how many tickets are open and how many are created on this page: https://www.steamgifts.com/stats/community/support
They're doing their best so they will get around to your ticket when they can.
Just might take some more patience.
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I created a support request 1-2 weeks ago at this point in hopes that I could give you guys 100 copies of this game I have. The game in question doesn't exist on the Giveaway list page, so I hit them up, and have heard nothing back. Hoping this post here will change things or at least give me some insight (ie. they don't check the support anymore) so I don't waste anymore of my time on this.
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