EDIT: PayPal lifted the limitation without any action on my part. I guess it was a mistake on their part.

Hi! Today I've received a notification on my PayPal account. It says "Your account access is temporarily limited. We noticed some significant changes to your account activity. To understand this better, we will require some information from you."
Note: it's not phishing, it's a real PayPal request.

They're asking me to:

  • Upload a photo ID
  • Provide information on account activity (A detailed description of the items you've sold. How you ship your products including information on delays. Any information on the products you sell and how you sell them.)
  • Provide proof of fulfillment (Provide proof for a physical good or item you’ve shipped. OR Provide proof for services or digital goods that you’ve delivered. OR I received money from family or friends. Tell us why this transaction was made.)
  • Provide purchase receipt from your supplier (You'll need to provide a receipt of your purchase or original receipts from your supplier for the items you sell to your buyers. These receipts should mention your purchase or procurement of items.)

These actions applies to 3 transactions I made recently: money sent by "friends" from Group Buys. Those are small transactions, less than 1€ each.

Has anyone here already faced this situation? What should I do? I'm not sure I have any of the proofs they ask for, and I guess that, if I provide them, they will consider those weren't personal payments but business ones. Then they will probably take fees.

Thank you very much for your help!

3 years ago*

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Upload a photo ID

I don't usually receive money on PayPal but that is still rather unsettling. I would have expected that from G2A but not from PayPal.

I'd just try to tell them I received the money from family or friends, maybe make something up what it was for that explains the small amounts, and thus they have no right to ask me for ID.

3 years ago
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I think they can ask this. PayPal is like a bank. Revolut, for instance, also asked for my ID.

3 years ago
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3 years ago
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Over the last 3 months, I've received a total of 26,98€ over 17 transactions. I'm far from getting a lot of money. My account was created in 2006 and was verified a loooong time ago. So I don't see a reason they're bothering me.

3 years ago
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3 years ago
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The problem is that... if I don't use F&F, then it's not worth it at all to send me money. Selling a 50 cents game would double the cost. I've been using F&F for years now and everything was fine until then.

3 years ago
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You have made some money exchanges with a banned country?
Did you send money to about .. North Korea?
Regulation of remittance based on foreign exchange and foreign trade law

User Agreement for PayPal Services - PayPal
https://www.paypal.com/jp/webapps/mpp/ua/useragreement-full


Know your customer

In order to verify your identity, PayPal implements Know Your Customer procedures in accordance with the Act on Prevention of Transfer of Criminal Proceeds (Act No. 22 of March 31, 2007) and the Foreign Exchange and Foreign Trade Act (Act No. 228 of December 1, 1949). You should keep your information updated and we may ask you to confirm whether there are changes to your information.

Identity authentication

You authorize PayPal, directly or through third parties, to make any inquiries we consider necessary to verify your identity. This may include:

asking you for further information, such as your date of birth, your taxpayer or national identification number, your physical address and other information that will allow us to reasonably identify you;
requiring you to take steps to confirm ownership of your email address or financial instruments;
ordering a credit report from a credit reporting agency, or verifying your information against third party databases or through other sources.
requiring you to provide your driver’s license or other identifying documents at any time.

Anti-money laundering and counter-terrorism financing laws may require that PayPal verify certain identifying information if you use certain PayPal services. PayPal reserves the right to close, suspend, or limit access to your PayPal account and/or the PayPal services in the event that, after reasonable enquiries, we are unable to obtain information about you required to verify your identity.


If the recipient is illegal, it can lead to serious problems.

3 years ago
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Nothing like that, only European countries involved :)

3 years ago
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3 years ago
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Thank you for your feedback. Glad it's been solved for you! My issue is that I have to "explain" the small amounts I received from people of various European countries. Don't know what yet what I will tell them.
Were you on the phone because it was required? After you filled the forms?

3 years ago
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3 years ago
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they banned me years ago because of this too. I earned my money legitimately.
They asked me to provide my id, but i was still underage when i made the account and i didnt trust paypal enough to give them my real info, so i used a fake name. They ended up permanently banned me after they found out that i didnt use a real name after fishing me to upload my id.

They wont let you get your money unless you give them your id, sadly. So you better prove them you are legit to take your money. And yes, their cs sucks. So i hope you have patience for dealing all that.

3 years ago
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In fact, I don't mind giving them my ID. I'm old enough so that's not a problem. I'm just wondering what to say to justify (small) money from selling keys.

3 years ago
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Well it seems that the problem has been resolved, so congrats on that! At least it means that you shouldnt have a problem with selling keys. :)

3 years ago
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I'd recommend talking to them on the phone. Took me 3 minutes to get verified properly. Unfortunately they closed down the Swedish PayPal department due to covid, I hope your country still has it's still open

3 years ago
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I've just received this email from PayPal: "Your account access has been restored. We reviewed the information you provided for Reference ID XXX and have removed the limitation placed. You can again access any feature that was previously limited."
WTF?! I've done nothing! I guess the whole thing was a mistake and I should not have been limited in the first place. Glad it's solved! Thanks everyone for your comments :)

3 years ago
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