I have created a ticket (EKGSx) for the support already a month ago but didn't get a response yet.
Is there any trick to notify the support team?
Thanks in advance.

2 years ago

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All you can do is wait.

2 years ago
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some type of tickets take longer than other because higher mods need to do it

2 years ago
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No trick ... only waiting.

2 years ago
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Depending on the category it might take longer: https://www.steamgifts.com/stats/community/support

2 years ago
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According to my recent experience with support, adding comment to your ticket "bumps" the ticket. This was a response from moderator - "If the winner has activated the game, then you should close the ticket, otherwise just bump it." . Same as discussions. But who knows

2 years ago
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Thanks, I did this.

2 years ago
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Rumors say it's possible if you have access to a necronomicon. Of course, it's best to take rumors for what they are.

2 years ago
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I have added comments to my support ticket twice and am waiting for a response for more than six months. Should I open a new ticket instead?

2 years ago
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2.5 months ago your ticket was one month old. How does 1+2.5 result in >6?
And waiting is still your only option.

2 years ago
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