Please help me, oh helpful smart and attractive internet people. My computer will not load past the Windows boot screen. It just shows a black screen. It will not boot into safe mode either. I have run checkdisc and all the diagnostic tools in the bios at my disposal. I have tried reinstalling windows, but after the Upgrade option it says to run the installer while Windows is running. Obviously I can't so that since Windows does not boot. Trying to refresh or repair give me a similar message.

Does this sound at all like a failing hard drive? I am able to use HP recovery tool to get files onto a flash drive.

Will doing a custom Windows install delete all my files?

I have Windows 8.1 embedded if that helps

I will shower gibs upon you all when this gets fixed.

*I do not have any recovery points to load

EDIT: The diagnosis was a corrupt operating system. I made the tough choice to do a custom windows install, so now I've got Windows 10 :(

I'm lazy so it took a while to make these. https://www.steamgifts.com/giveaway/dHluc/necromonads

7 years ago*

Comment has been collapsed.

format c: what I would do but I keep backups off everything so it's a 1 hour job :) If you have to start from scratch with your backups wait for the smart people here to help you. Have a bump and hopefully a better solution :)

7 years ago
Permalink

Comment has been collapsed.

Have you tried restoring windows to factory settings through HP recovery tools?

7 years ago
Permalink

Comment has been collapsed.

Ever used a live system? I used one ages ago to boot my pc.

7 years ago
Permalink

Comment has been collapsed.

7 years ago
Permalink

Comment has been collapsed.

Just reinstall it to Windows 10?

Set your disks in BIOS to AHCI mode.

Best way is to make a bootable USB through Rufus (if your motherboard supports UEFI)

You always want to format your C drive when reinstalling, so you will lose data on it.

If you have any questions regarding that, feel free to ask me here or add me.

7 years ago
Permalink

Comment has been collapsed.

I hate this new AHCI/UEFI feature on boards

7 years ago
Permalink

Comment has been collapsed.

How so?

7 years ago
Permalink

Comment has been collapsed.

I format via bootable USBs and sometimes it can be hard to find out the exact settings that'll let me do just that for newer boards.

7 years ago
Permalink

Comment has been collapsed.

I'm using USBs also and never had any problem, using UEFI just fine.

7 years ago
Permalink

Comment has been collapsed.

Stupid question. Is your copy of windows legal? It might be having issues with a cracked key if it isn't.

7 years ago
Permalink

Comment has been collapsed.

It is legal. I got it from microsoft dreamspark. They offer free licensed software to students.

7 years ago
Permalink

Comment has been collapsed.

Ok, sorry. I never heard of that program.

Just a standard question that needed to be asked.

7 years ago
Permalink

Comment has been collapsed.

No worries

7 years ago
Permalink

Comment has been collapsed.

Make sure no removeable media is in while Windows is booting (after it finished installing). So flash drives, sd cards or external hard drives. I've had similar issues that were maddening and it turned out that despite all my settings Windows would attempt to finish booting off the removeable media and since it didn't have what it needed, it hanged.

7 years ago
Permalink

Comment has been collapsed.

Does this sound at all like a failing hard drive?

to me it does. but ofc there are other things it could be, but that sounds like top of the list to me.

Will doing a custom Windows install delete all my files?

yes it will


i'd try and backup your data with whatever method you can (linux live boot cd if you must)
then wipe and reinstall windows, but keep an eye on it and imo don't really trust it as your only source of storage until you can run a few more tests on it and insure it's not failing.

7 years ago
Permalink

Comment has been collapsed.

It's not necessarily a failing HDD.

Try the solution posted here:

http://www.tomshardware.com/answers/id-1724280/black-screen-cursor.html

7 years ago
Permalink

Comment has been collapsed.

Just in case.
If you have connectend 2 Monitors (or tv) with the pc....turn the other one on and see if there may be a picture.

Had if years ago always when trying out a linux distribution after the inital install that it used the wrong monitor instead of the one i wanted (and i always sat some time at solving the problem before i remembered that....^^)

7 years ago
Permalink

Comment has been collapsed.

Did you have any PC issues recently?

7 years ago
Permalink

Comment has been collapsed.

No, it was really sudden. I put it into sleep mode and when I tried to wake it there was just a black screen.

7 years ago
Permalink

Comment has been collapsed.

Yup, doing a custom Windows install will delete all your files.

When you say it won't load past the Windows boot screen, do you actually see the Windows logo, then when it finishes loading, a black screen? More details would help to guide in the proper direction.

For now, I'm going to recommend you put Windows on a USB using your installation media from DreamSpark, and boot it. You're going to choose recovery, and select to run CMD. In the command prompt, use the following commands.

bootrec /FixMbr
bootrec /FixBoot
bootrec /RebuildBcd

Using this won't do anything if you have a UEFI install, but I'm not sure on other details, so this is my beginning recommendation.

7 years ago
Permalink

Comment has been collapsed.

Donald Bump

7 years ago
Permalink

Comment has been collapsed.

Bump and meow. Thanks for the train.

7 years ago
Permalink

Comment has been collapsed.

Thanks for the train ^^

7 years ago
Permalink

Comment has been collapsed.

Thank you~
bump

7 years ago
Permalink

Comment has been collapsed.

sorry you have Windows 10, but have a bump

7 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 5 years ago.

7 years ago
Permalink

Comment has been collapsed.

Congrats on getting away from W8.1 though :P

7 years ago
Permalink

Comment has been collapsed.

Closed 4 years ago by MagnificentOne.