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Khuzo

Hi everyone, I have to ask something. I just created my frist giveaway and im not sure about one thing...
"If I e-mail the key to the one who win the gift and he says that I didn't give him the key"
What would happen to me? I feel a bit unsafe.

1 decade ago*

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18 Comments
jatan11t
(Super Moderator)

Well, if you sent the email, you have proof that you sent it. If they say you didn't, just send it again. Sometimes (especially for gmail), the emails turn up in the spam folder.
You can also contact them directly on steam and IM the key to them.
I've emailed probably around 50 keys, and have only had a problem with one. After I contacted him on steam, everything was solved.

1 decade ago
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AtomicWoodchuck

If you're worried, contact him up in Steam chat, and hand over the key personally.

That way you can even take a screen capture to prove he received it :)

1 decade ago
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Khuzo

Ok, thx. I think I will add the winner and send him the key in chat but, what happens if he says that the key is already used or invalid?

1 decade ago
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CHTonRage

If he does and it's in his account, then you know he activated it.

1 decade ago
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Khuzo

But again... (thinking as a bad person) Maybe he can have another account or give it to a friend. In that case, I'm on troubles?

1 decade ago
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CHTonRage

Only he will be, you gave the key to him valid and he broke the rules.

1 decade ago
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Khuzo

Ok just one more thing and I will close the post. What happens when someone win a giveaway and the key is really invalid?

1 decade ago
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jatan11t
(Super Moderator)

Then you're in a bit of a pickle. You'll have to find another copy of the game to give, unless you really don't care about getting a "not received" and/or suspended. That's why I never give away keys that I'm not sure are valid or not.

1 decade ago
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CHTonRage

Hmm, if it was sent invalid by the giveaway creator, the creator will have to give another "copy" of the game to the winner or face the banhammer tool.

1 decade ago
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Khuzo

Ok, but... what if the creator give another "copy" and the winner says its invalid too? Im still feel unsafe. I think i will have to talk with the admins or stuff.

I win a gift here, the creator send me an e-mail and i mark the feedback on received. That easy but be the creator its hard.
Really, I appreciate more all the creators and this web after start this giveaway.

1 decade ago
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CHTonRage

Hmm, if he does and it's in his account at the second time, you can be sure he's trying to get a banhammer.

1 decade ago
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AtomicWoodchuck

Personally, I wouldn't close this thread. It might be useful for someone :)

1 decade ago
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AtomicWoodchuck

If you don't know where the key came from, or can't be sure it's genuine, I wouldn't risk making a giveaway for it, otherwise you risk have to re-buy the game...

If it's come from a reputable source, it should be valid. If not, you are well withing your rights to go back to the vendor and ask for a new one :)

1 decade ago
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Khuzo

The problem is that I can't check if the key is genuine. I bought it but I dont like it. I get another game by the same source, and it was valid.

1 decade ago
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MrCastiglia

If it's the Snapshot one and you got it from HiB, don't worry it's a legit key :)

1 decade ago
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Tarquin

You can take a screen shot of the chat as proof that you gave it to them (and that they said nothing was wrong with it). When I give away a key, I always email winners to let them know they've won, but I won't give the key in email. I only give the key in Steam chat and ask the winner to activate it while we're chatting so that I know there's no problem. That way I can fix any problems while also making sure they activate it on their account. If they're not willing to do that, you know something fishy is going on. You shouldn't get in trouble if they lie or cheat, especially if you have a screenshot of your chat showing that they received it.

1 decade ago
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Carnehil

Best would be trying to add the winner and if you cannot do that then sending the key. If the winner does not activate the game - asking him politely why (there is slight possibility key might not be valid). If winner does activate the game (you see it in his steam library) and leave feedback as "not received" then you contact the support with proof of him getting the game from you(screencaps of mail/chat window and his games list).

1 decade ago
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Khuzo

Here is the giveaway if anyone wanna join.
http://www.steamgifts.com/giveaway/N1Bym/snapshot
Thanks to all who answered me. :)

1 decade ago
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Closed 1 decade ago by Khuzo.