How does the giving of games redeem them from using a script prior? But I have had similar instances where user reports were simply resolved without an answer. Most infuriating as I had someone that used two accounts entering his own giveaways and even winning them, but nothing was ever done and they're still thriving unnoticed.
Comment has been collapsed.
Nearly everybody on my blacklist is there because they don't make giveaways. Doing giveaways doesn't make up for breaking the rules but it reminded me that I blacklisted them on assumptions.
Comment has been collapsed.
I feel your pain, but it's a lot easier to set a minimum level requirement for entering or make giveaways for groups which vet their users.
Comment has been collapsed.
Scripters exist even on level 10. Heck, there seems to be a higher percentage among the 8+ crowd.
Comment has been collapsed.
Well, I'm aware of that fact but it feels better when someone level 4 wins my game and not a total leecher with 0 games sent.
Comment has been collapsed.
Interesting. Players vs. non-players do not really congregate towards any level range, you get maybe a slightly better chance at level 1+ that your game ever gets touched for playing purposes. (Heck, yet again, the most gigantic hoarders are in the top range.)
Comment has been collapsed.
I think I didn't express myself well. Level 4 was given just as an example, although I would personally rarely restrict for users lower than level 5, I just don't see the point - similar to something you said.
But honestly, there is a certain point past which I just can't be bothered. Not to say the statistics you mention aren't interesting. Hoarding is right next to leeching on my list of pet peeves.
Comment has been collapsed.
These were all giveaways restricted to level 2 already
Comment has been collapsed.
Yeah, I get it, I was referring to the part where you said "Nearly everybody on my blacklist is there because they don't make giveaways". My point was that you'll spend a lot of energy manually blacklisting people, so it's better to resort to other means of filtering users out
Comment has been collapsed.
As far as I know, support can't actually leave comments on user reports, so you'll never receive any sort of response other than the ticket getting closed. If he wasn't suspended when said ticket got resolved, then he's probably not doing anything wrong.
Comment has been collapsed.
Now that you mention it, none of my user reports had responses, I guess I never noticed because the others all ended with action being taken
Comment has been collapsed.
Yes, indeed, user reports are by design without commenting function. I guess it minimizes the workload for Support-Staff. ;)
Comment has been collapsed.
[From the User Report header]
Important: Due to the high number of user reports, comments are disabled. Reports will be closed by a staff member once they're reviewed, and action taken if deemed necessary.
Comment has been collapsed.
Good point, I always thought this meant I could not comment on it but never realized that staff also couldn't comment on these tickets. Thanks for pointing this out :]
Comment has been collapsed.
But thanks to the hard work from the SG stuff there is no high number of user reports anymore. Only about 50 tickets at the moment. 6+ months ago there were thousands. Maybe this could be changed?
Comment has been collapsed.
Noob question, but what is SG points? and hoarding them?
Comment has been collapsed.
You get a limited amount of points to enter giveaways (max 400). If you enter lots of giveaways and then later change your mind and remove your entries, you get your spent points back and end up with a lot more than 400 points for entering giveaways. No rule against it, but it's not exactly fair if you do it on purpose.
Comment has been collapsed.
Oh, thats the points. Haha. didn't really it was called points
Comment has been collapsed.
The points you spend for entering giveaways. See FAQ in the Help menu.
As for hoarding, the points automatically regenerate over time. You can enter long-running giveaways, wait until you get your 400 points back, then remove the entries and you can get 800 points. Repeat infinitely to get as many points in your bank as you can.
Comment has been collapsed.
ty, i didnt know we could do that, but i don't find need to do that anyway.
Comment has been collapsed.
Support can't do anything about it since you can't really tell without a doubt whether someone is using an auto-join script or not, and I'm not even sure there is a clear rule forbidding them.
I don't see a reason for you to remove the person from your blacklist.
Comment has been collapsed.
Scripts should not be used to automatically enter into giveaways. This includes scripts that enter multiple giveaways at once, or scripts that enter giveaways while you are away.
The first report I made on the site was concerning this issue and it was approved. I agree it's hard to tell if they are using a script to join giveaways but apparently the staff can feel confident enough to take action
Comment has been collapsed.
I see. Well, this topic has been discussed in the past and my takeaway was that not much can be done about it. I'm glad to hear at least the first report worked.
Comment has been collapsed.
There's definitely a rule in the Guidelines about not doing it:
Scripts should not be used to automatically enter into giveaways. This includes scripts that enter multiple giveaways at once, or scripts that enter giveaways while you are away.
I still agree with everything else, and even if they gave away games they still did something scummy. Up to Robby what he feels is right though
Comment has been collapsed.
Well, I'm glad it's in the rules at least.
EDIT: "A rule in the guidelines" sounds kinda confusing. :D
Comment has been collapsed.
The Guidelines are there to provide our users with an understanding of what is acceptable (or not) within the site. Final adjudication of each individual case is reserved for the moderators. In other words, we acknowledge that each issue should be judged individually, and that there are exceptional cases. Actions taken by Support Staff are geared toward providing the best environment we can. Anyone who is caught skirting the "letter of the law" while violating the "spirit of the law" will find himself in difficulty.
TL; DR: "Guidelines" to help understand what is acceptable, not "rules" to define what is allowed.
Comment has been collapsed.
As bludshade said no one can answer to user reports. Adding comments in this ticket category is blocked. After moderator see the ticket and decide what to do, it is closed without answer.
cg did suspend users that used auto join scripts. You can see discussion here. I can't speak in the name of moderator that closed your ticket, but entering GAs shortly after they are created is not a proof of using scripts. To decide if someone was using auto joining scripts cg was moderating users activity for a whole week. Also entering GA and closing page with use of LMB / CTRL + W combination takes less than 1s in total. So if someone opens few tabs at once, it's possible to enter in few GAs in few seconds.
Comment has been collapsed.
Not to speak of other scripts which allow you to enter directly from the giveaway list.
Comment has been collapsed.
That's strange that commenting on user reports isn't a thing. No response and no action taken doesn't seem like the right way to handle user reports IMHO. I did not get the impression that this user was following the rules just because my ticket was closed, as there was no explanation. Maybe there should be a note that says "user reports do not receive replies" or something?
Comment has been collapsed.
When I was still reporting users as "normal user" I was also sometimes surprised that no action was taken. But remember that support has more information available than users. And for example my ticket about regifting was closed without deleting GA not because moderator closed it without action, but because regifted giveaway was already deleted earlier. And the one I spotted was legit.
Also there is information that writing comments in user reports category is disabled. Under user name and reason for the ticket:
Comment has been collapsed.
Thanks for pointing out that notification! I didn't realize the comment restriction applies to support staff as well so I expected to get some sort of response even if it was a short one. I am going to assume the support member thoroughly verified that the user didn't break the rules, as I have no reason to think otherwise :]
(the user's actions seem sketchy so I will keep them blacklisted)
Comment has been collapsed.
They were junk public giveaways from a while back, before the train started up. They were probably refreshing new giveaways to store their points, and then removing entries from giveaways that are ending soon. And I don't think it's against the rules to do that, even though they get an advantage over other users :/
Did you have enough points to enter every giveaway in Community Train 3.0? I'm pretty sure some people could have
Comment has been collapsed.
I doubt that anyone could get enough points for 4500 wagons during 4 weeks. And if your point balance is greater than 400, you won't receive the usual 6 points every 15 minutes.
But yeah. it sure is some kind of advantage.
Comment has been collapsed.
Did you blacklisted somebody because he entered your gibs after 10 second of their existence? I had 50 situations like this in my sg career... somebody just created a giveaway and few seconds later I just went on the site and entered his gibs - and I don't use any scripts or autojoiners or whatever.
Comment has been collapsed.
They were not a new user, they have been here far longer than I have
Comment has been collapsed.
I prefer Invite only GA's for that reason, but I did not know those kind of scripts could be used on trains...
Comment has been collapsed.
These were public giveaways I was talking about, not part of Community Train 3.0
Comment has been collapsed.
Time never is enough, I had the luck to enter WL games just in less than one minute
Comment has been collapsed.
A user was joining all of my giveaways within 10 seconds of me posting them. I reported them for entering giveaways with a script, and weeks went by with no response until it was closed by staff and marked as "resolved" with no explanation. I added this user to my blacklist since I didn't get any help from Support. This user has been excluded from my giveaways ever since, but seeing them later giving games made me feel bad. Should I submit the ticket again and hope for a response? Should I just remove the user from my blacklist?
Note: It was 4 public giveaways, they were restricted to Level 2+ and they all started at different times over a 2 hour period: 1 2 3 4
It looks like they were hoarding sg points which isn't against the rules AFAIK, they removed their entries before the giveaways ended.
Edit: Thanks to everybody for all the responses! I didn't mean to sound ungrateful for the help I received from the support staff, but as far as I could see this one ticket had been ignored and closed with no action. In fact, the ticket was very likely closed because they determined the user wasn't breaking any rules. The reason they didn't comment on the ticket is because comments are disabled on User Reports even for staff:
Comment has been collapsed.