If they've already been banned for it, you can't get a reroll (without their permission).
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Exüanding on MoonQueen3:
Request a new winner, give the old multiple win as a reason, link both old wins for support.
Support will either give you a new winner or tell you that your original winner has already served their suspension. In the latter case, send your key.
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Hello UnheardTK.
In cases like this, you should submit a ticket to request a new winner. If they have not previously been suspended for the infraction, we'll apply it and let the system pick a new winner. However, If they have, then we'll deny and you should supply the key.
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The options for reroll talk about it happening in the last month, if it didn't, should we still select that option if there's a possibility they weren't suspended for it before?
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The time limit is because hopefully, if the issue is that old, we have already addressed it. In reality, that's not always the case, and there are instances where a long time will pass before it's picked up on. If the issue is 5 years old, you probably don't need to open a ticket, but there's no harm in checking.
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So I'm somewhat new and when I do giveaways I do all the checks, searching through their games and using gift tools, but this is the first time I had someone have multiple wins for a game, not mine, but from someone else. The person doesn't own the game I made a giveaway for. Should I still give him the game or is having multiple wins really a problem?
I kind of wanted some opinions. I was going to give him the game since he won and doesn't own it.
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