Uplay - Tropico 5 order cancelled - did anyone else experience that?

Port Royale and Anno haven't even appeared in my account.

You do realise that most of the members on here speak English, yeah?

You got it with price glitch, whats suprise there ? They should charge you with full price instead cancell it, but they dont so after all you should be happy

It says it was cancelled because you didn't pay for it within 3 days.

No such mail. Paid by paypal.

Have Anno, no Tropico5orPortRoyale serials

they had a price glitch, there are not obligated to sell it to you for that price, they will "refund" you the money.

Will they cancel the order if you use a Russian address instead?

According to email, they think they didn't received your payment. If you payed, ignore it.

I don't remember where I exactly read it (probably reddit) but something similar happened with a fellow buyer and he actually purchased ac 4 and watch dogs for 3$ as he said that there was a price glitch in November and he received a email stating that his order has been cancelled but then also he received the ac4 key. I think if you don't receive the key of tropico 5 by 24th may then write to support and show them your invoice or order receipt but don't state that it got cancelled and hope that they give you the key.

My order was not cancelled, at least still.

Heck I didn't even get the keys for port Royale 3 and anno. Anyone experiencing the same thing?? Got the confirmation mail that the product is activated but game isn't showing in the library??

Haven't received any cancellation email yet, but then the emails I did receive didn't have a key in it either, nor have the pre-order games shown up in my uplay account. So I still very much doubt I'll be getting any of the 3 games.

Check out if order number match with the previous emails, I made several attemps to get it (all failed) until a friend helped me and I got the confirmation, but I just received this cancelation email with a different order number, I still have some hope to get the games :/

Ok just received a mail from the Ubisoft support regarding not getting the game and it is as follows

Thank you for bringing this issue to our attention.

We're currently investigating this issue and hope to have an update shortly. As soon as we have any information regarding this issue, I will update you via this support ticket.

Kind regards
William
Uplay Shop Customer Service.

Hope so we all get the keys.

Anybody received Anno 1404 but no confirmation mail?

In the last glitch, people got cancellation mails too,
but i think everybody got their keys eventually, read from page 3, and move to page 4 and you'll see that people did get their keys,
anyways, we now need to wait and see...

just checked my mail... no cancelation email, but noticed that mail with port royale got blank field with activation key lol

Anno 1404 is russian only as expected. :(

I haven't received cancellation email from ubisoft store yet. But I haven't got either Anno or Port Royal. But there is a chance that you can get Tropico 5. Just wait until the release day. Uplay pre order doesn't include cd key email before release and it doesn't show in your account until release either.

I got nothing but confirmation emails. None of the games showed up in my Uplay.

Digital River (refuses to and) still hasn't charged my CC, wtf is happening ?

I just received exact Email as you got(3 in fact which all of them are the same) and paid with Webmoney too. on my account it still says "order submitted".

My feedback: Me and friend bought it at the same time for 6 roubles. I got both games, he didn't get port royale 3. A day ago he received same letter as topic starter did, I didn't get anything, both games (Anno, PR3) as still in my ubisoft account. We both used same payment method - Webmoney.

I did get the e-mail with blank keys and the cancelled e-mail. Payed with webmoney too.

More feedback: Guy that created new account and bought the game got his account deleted.