So hello. I reacently was suspended fot not activing a key code what I won at give away because I wasn't active. I try send ticket to make sure someone could replay and unsuspend me and guess what? Not single moderator didn't care for whole week... So much for active staff..

5 years ago

Comment has been collapsed.

That's a very suggestive question.

Do you really expect an answer along the lines of "yes we don't care" or "no we do care"? And what does that do?

Or is this just some way of trying to put support in a bad light?

I mean, I don't know the details, but your last win is from 8 months ago...

5 years ago
Permalink

Comment has been collapsed.

Because I didn't active a key because I wasn't active. I recently joined back and didn't knew I had key what I won and next thing you know I was suspended for a other week for not activing the key code. When I try reach out to unsuspend me, I got no answer from that... It seems like staff really don't care here.

5 years ago
Permalink

Comment has been collapsed.

You won DeerHunterX & Hold the Line: The American Revolution, so that's two keys actually. You marked them as received so you were active at that moment, otherwise they would simply be waiting for feedback, or rerolled. Unless support manually marked them as received, which I doubt in that case.

Can it be you simply try and avoid the responsibility?

5 years ago
Permalink

Comment has been collapsed.

I active status today as I resived that key because before I was suspded and no moderator didn't reach out for me...

5 years ago
Permalink

Comment has been collapsed.

Something does not compile. If you was suspended, it means you marked the key as received (otherwise it would have been just reroll). And if you marked as received - then you were active, and could redeem it.
And about moderators - they care, and they work hard, but the amount of tickets is too big to handle in a timely manner.

5 years ago
Permalink

Comment has been collapsed.

I didn't maked that key as recived and when I left and came back and I didn't knew I had that key. Next thing I know I was suspended for a other week and no moderator didn't reach me put when I try make ticked about unsuspending me.. So I waited.. Thanks alot...

5 years ago
Permalink

Comment has been collapsed.

https://www.steamgifts.com/stats/community/support there you can see they have quite a few unsuspend requests. If your suspension is only a couple of days, well, the suspension is probably over before they get a chance to even look at it.

5 years ago
Permalink

Comment has been collapsed.

Mine was week and still they didn't resolve it.

5 years ago
Permalink

Comment has been collapsed.

Well, I can't speak for support of course. I just know they have 552 unsuspend tickets open right now. Can't really comment on my own experience with unsuspending as that was 5 years ago.

I don't know if support will react at all to this, but I doubt they will discuss it openly here.

That's what I was getting at with my initial reply, what do you expect to gain out of this? Response from support?

5 years ago
Permalink

Comment has been collapsed.

Yea but now its too late. I waned my response from moderators when I was suspended but didn't get one.. It easy to moderator to suspend someone but hard to unsolve the tickets?

5 years ago
Permalink

Comment has been collapsed.

If I was support and suspended you for the two games I mentioned, and I still don't see them on your account, why would I unsuspend you?

5 years ago
Permalink

Comment has been collapsed.

Dude I told that I came back since I wasn't active long time ago. I didn't knew I had 2 unactive keys what I won on give away. So I made my give away and next thing I saw was been susped for a week..

5 years ago
Permalink

Comment has been collapsed.

So how come they are marked as received?

5 years ago
Permalink

Comment has been collapsed.

Because I did make them receuved them today after week suspendion for me...

5 years ago
Permalink

Comment has been collapsed.

Wait, correct me if I'm wrong. But you tried to make a giveaway with unactivated keys that you had won? Or did I just misunderstand your latest comment?

5 years ago
Permalink

Comment has been collapsed.

No it was on differet game I made give away.

5 years ago
Permalink

Comment has been collapsed.

Ah, good. Sorry for the misunderstanding then haven't had my morning coffee yet, so still mentally asleep..

5 years ago
Permalink

Comment has been collapsed.

It looks like you are lying - too many inconsistencies in your story. And if moderators suspended you - it means they do CARE.

5 years ago
Permalink

Comment has been collapsed.

They do care about suspending me but didn't care to unsuspend me when I try reach for them out.

5 years ago
Permalink

Comment has been collapsed.

Why they should unsuspend you in the first place? You still did not redeemed those games. I always say that punishment system here is way too light, and you dare to complain?

5 years ago
Permalink

Comment has been collapsed.

Because maybe I wasn't active in this website so I came back and I didn't noticed I won a games...

5 years ago
Permalink

Comment has been collapsed.

I told you already - that's a lie. You can't be suspended if you didn't mark those giveaways as received. Impossible. No chance. And no chance that it was marked as received by support, because you don't have the game on account. So, you DID marked it as received, and it means you had a chance to redeem the key, so it's all your fault, you are lying and there were no reason to unsuspend you. That's how it works. Of course, mods should have closed your unsuspend request without answer, but they probably had too much REAL work to do.

5 years ago
Permalink

Comment has been collapsed.

Well I didn't mark them as resived because I came back recently made a give away and got suspended. I only marked them today because I was suspended whole week and no moderator didn't reached me out..

5 years ago
Permalink

Comment has been collapsed.

Lol, doesn’t pass the smell test.

You didn’t follow the rules.

5 years ago
Permalink

Comment has been collapsed.

Yea It seems like it because I came back like recently not knowing that I won a game and got suspended for week just because I didn't active it. Also week pased and no moderator didn't care about my ticket... Simply if you you want more better work and faster tickets to be reaolve, just hire more moderators. How hard can it be?

5 years ago
Permalink

Comment has been collapsed.

Hire more moderators. You think they get paid? Sure the ads will bring some money in, but the site also needs to be hosted. Doubt cg makes a ton of money from it.

You need to find people willing to put their spare time into this, and at the same time you need to be sure you can trust them to a certain extent. So you can't just 'hire more moderators'.

If you want my advice (maybe you don't, but I will give it anyway) get yourself a copy of both games you didn't activate, so it won't show up as not owned anymore, or accept the fact you have been suspended for it and will have to live with that 'mark'.

5 years ago
Permalink

Comment has been collapsed.

Or just follow the rules and stop making useless tickets. How hard can that be? Why would they need to handle your spammed ticket when you wouldn't get unsuspended in any case?

5 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 5 years ago.

5 years ago
Permalink

Comment has been collapsed.

Yea It seems like it because I came back like recently not knowing that I won a game and got suspended for week just because I didn't active it.

False. You were suspended for marking a giveaway as received without activating it on your Steam account.

5 years ago
Permalink

Comment has been collapsed.

I made give away and same time didn't knew I had 2 game I won in give away few month back what I forgot about them because recently I came back on this website..

5 years ago
Permalink

Comment has been collapsed.

Except that isn’t how it works. That isn’t how any of this works.

5 years ago
Permalink

Comment has been collapsed.

What do you mean by that?

5 years ago
Permalink

Comment has been collapsed.

You don't get suspended for just winning and not noticing. You have to actively mark the won game as "received", otherwise you will not receive any suspension (and the giveaway will most likely be rerolled).
So you must've been on the site and recognized your win, marked it as received without activating the key. It's just impossible that it happened the way you try to tell it.

5 years ago
Permalink

Comment has been collapsed.

Yup, but he (or she) is trying to say, they got suspended for not noticing. Marked today as received (?) and since currently not on pc, they will activate the actual key later...

I would be surprised, although that would be the smartest thing to do to save face (even if it's a different key than he/she won).

5 years ago
Permalink

Comment has been collapsed.

Knowingly or not, you broke the rules. Whatever imaginary narrative you’re trying to sell here doesn’t matter. You served your sentence, and now it’s time to move on.

5 years ago
Permalink

Comment has been collapsed.

May I as, why you don't activate the keys now?

5 years ago
Permalink

Comment has been collapsed.

I did after a week of been suspended and try send ticket to moderator so someone could unsuspend me.

5 years ago
Permalink

Comment has been collapsed.

Strange. Your page says last key was 8 months ago.

5 years ago
Permalink

Comment has been collapsed.

Wasn't active. I recently came back made a giveaway and got suspended for not activing 2 keys who I didn't knew.

5 years ago
Permalink

Comment has been collapsed.

Come on now you're just blatantly bullshitting, why need to wait for a week until after the suspension is over to activate it? Besides, if it's the last win, it's still not on your account.

5 years ago
Permalink

Comment has been collapsed.

There's plenty of notifications, even via email. How come you didn't know you had won 2 giveaway?

5 years ago
Permalink

Comment has been collapsed.

Me?

5 years ago
Permalink

Comment has been collapsed.

+1

5 years ago
Permalink

Comment has been collapsed.

zero tolerance for dumb tickets, that's my ideal SG Support!

5 years ago
Permalink

Comment has been collapsed.

There is no dumb tickets... I wanted to be unsuspended. I simply try explain on my ticket about sittuation but it seems like moderators in here don't care.

5 years ago
Permalink

Comment has been collapsed.

What you want is meaningless. I want to win all the games here and I keep making 10 tickets a day but nobody reads them and I'm still not winning all, boohoo.

5 years ago
Permalink

Comment has been collapsed.

Its not like that.

5 years ago
Permalink

Comment has been collapsed.

But I want it! And I make tickets for it! Evil mods are ignoring by super important tickets! Rules should be bent because I want it!

5 years ago
Permalink

Comment has been collapsed.

From what I saw there are only a few (less then 10 moderators) here and I don't think it is their full paid job. They do it for free to keep the site in good condition if I'm right.

But there are about 1.3 million users here so that means many many many tickets.

I once waited for a reroll a few days and I was not suprised as I understand how many tickets 1.3 million people can create from my work experience.

5 years ago
Permalink

Comment has been collapsed.

I'm trying to avoid going on a witch hunt against you, as you might simply not understand. But do understand this, your responses here don't really help the view you create about yourself.

I'm imagining you're only attracting being on a lot of blacklists this way.

5 years ago*
Permalink

Comment has been collapsed.

You don't even understand my sittuation try make me look bad... Nice try buddy.

5 years ago
Permalink

Comment has been collapsed.

I am trying to be as non-hostile ans just to the point as I can, it's you that is making yourself look bad, buddy.

Do you understand supports situation? World is bigger than yourself you know. Saying I'm trying to make you look bad.

Try reading this topic like it's not about you, but just a random online person you don't know. How would you view it?

5 years ago
Permalink

Comment has been collapsed.

I wonder what's the point of users who had small punishment being so hostile...

And it's not like they cared in the previous 8 months...

5 years ago
Permalink

Comment has been collapsed.

But they were inactive! Duhh!

At this point I'm just getting a laugh about it.

5 years ago
Permalink

Comment has been collapsed.

Please remember, all games you receive need to be activated on your corresponding Steam account to remain in good standing. Users failing to do so will receive a suspension.

Don't mark a game as received if it isn't on your account, problem solved

5 years ago
Permalink

Comment has been collapsed.

Well I will active them in my account. I am not on pc right now.

5 years ago
Permalink

Comment has been collapsed.

You don't need to be. just click on "redeem", log into Steam and activate the keys.

5 years ago
Permalink

Comment has been collapsed.

Now can you imagine this situation 3 years ago, when there was like 2 times less amount of staff and they had to deal with bigger amount of tickets? Lol

5 years ago
Permalink

Comment has been collapsed.

Yea well I wanted to know how come no one reached me out? I waitter for whole week.. I explain sittuation on my unsuspendion ticket but mostly moderators don't care.

5 years ago
Permalink

Comment has been collapsed.

If you explain as well as you do here, no wonder they didn't reply.

Look, now this comment is trying to make you look bad.

5 years ago
Permalink

Comment has been collapsed.

What you try to start to fight in here or what? Your also making your self look, bad buddy,

5 years ago
Permalink

Comment has been collapsed.

Anyway, I'm closing this. It shows me a lot about how moderators care about players.

5 years ago
Permalink

Comment has been collapsed.

Closed 5 years ago by MrEddy.