Indie Royale Support

Check carefully that you have used their contact email, which may not be the same as the email address they sent your bundle information from. No online retailer should ever take longer than three days to respond to a customer email.

After two weeks of no response, I would say to file a paypal dispute. Indie Royale aren't giving you the customer support that should be expected in today's market, so you are left with the choice of either reversing payment or just waiting longer.

Aren't some the folk in the indie kings group affiliated with royale? I'm not sure. I know they are always active, so if they end up being affiliated, you might be able to grab one of them there.

EDIT:

No I think I'm confusing one group for another. I'll further investigate.

EDIT: 2

Ewwww.... You're not the only one receiving the cold shoulder. There plenty of pissed-off people posting painful pexperiences. More like IndieRoyale-Pain-In-The-Ass!

Also, I started receiving spam after signing up for their newsletter. Not saying it was them.... But it was a new account, and they were the only entity that had that email address. But not at all am I saying they must've sold my email address to a 3rd party.

I'd say fuck it and file a dispute. Maybe they'll learn to actually use a support team to answer support queries in the future?

tbh, you should have just cancelled the second one with paypal's buyer protection immediately (since you can cancel orders within the first couple of days and charges revert) and let them know of your decision to do that... since it has been left unresolved for so long there is a chance they could just deny you due to the fact the keys maybe used (or at least in their eyes they could have been + they may not have access to revoking keys like HiB)

Do they have a twitter? Sometimes they respond to those more actively. Just say something like "I emailed support 3 times over 2 weeks, but am yet to get a response. What's the dealeo guys?"

This is just a general dumb cautionary message, just in case :
Check your junkmail folder.

It's not too likely it would have caught return emails from them, but it's worth a shot, especially if you have an ISP-specific junkmail filter. They can be weird sometimes.

Try again. they usually reply by the next day, they might have some current problems if they don't reply.

They're basically the same company as Desura, so have you tried contacting them?

Also, @indieroyale is their Twitter account, try that.

Just dispute it. Saves you pain and misery.