Giveaway creators are allowed one week to send the gift after the giveaway has ended. Depending on the type of gift and the giveaway creator, you might receive the gift to the e-mail address you have listed on the account page, a key might be added beside the gift you won, or the giveaway creator might have sent you a friend request on Steam to make the exchange. Please remain patient, and do not contact the giveaway creator during this time. If the gift is not received after one week, you can mark the gift as not received, and attempt to contact the giveaway creator on Steam to follow-up.
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If the user in question is currently suspended you have no choice but to wait, otherwise they have 7 days after the giveaway ends.
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Did they reply to your contact attempts? If they told you to wait then wait. After 7 days click on not received. You can always ask them why the delay and if they give you a believable answer wait a bit longer. But you'Re not obliged to. And always activate the key and check it's the right game (app-id) before clicking on "received".
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btw i have some troubles here a user that i won in a giveaway haven't give me a key to a game i won for a week now and cheek everywhere to see where the key might be but i found nothing from the user what should i do
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