Recruiting more mods will not help here, as only Super Mods(+) can solve those issues. And this is about tickets that were somehow missed along the way. I re-check the queue, but even then I randomly found tickets that were forwarded, but not listed in actual queue by mistake.
Now, as cg changed how adding support members work we should be able to recruit more people. But it's not something to do instead of trying to find lost tickets. Those are two separate issues.
Comment has been collapsed.
This is the thread I was waiting for.
Nearly 5 years ago I won the same game within hours, activated the first win and commented in the second (multi-copy GA) to re-roll. Only saw later that there was no one to re-roll. If I recall correctly, at that time only cg could remove winners from a multi-copy GA, so I never bothered to do anything further. As I am no longer a member of the group an neither remember the group nor the GAs creator, it is difficult to resolve the issue.
If you, or another support member, is able to tell me who created the giveaway, I will try talk to the GAs creator to create a ticket: https://www.steamgifts.com/giveaway/ypZF3/divekick
Comment has been collapsed.
It was creator's responsibility to create the ticket, which they did not. And now they are offline for 7 months.
You did ask for re-roll, like it was required. So I will go ahead and remove you from this giveaway. You kept it in "awaiting status", so it will change nothing from the creator's perspective. Normally winner would be told to mark such giveaway as not received after couple of weeks and not use the key. So that creator can always make the ticket to get rid of this feedback later, if they wish so. You are saint to keep it open for 5 years :P
I will also write a message in the giveaway, to explain what was done. If creator decides to come back on SG at some point.
Comment has been collapsed.
I was just reminded about 3 year old ticket "that was forwarded to Super Moderator" but never actually solved. So it's still relevant. New Junior Mods do a good job in browsing thought Other category, but they will not check 3 y/o ticket with "Required Response" status that waits for action.
So if anyone needs to have winner removed from multi-copy giveaway, or hanging "your game was revoked" message and it was forwarded but not solved - post message here.
Comment has been collapsed.
1,955 Comments - Last post 8 minutes ago by MeguminShiro
364 Comments - Last post 36 minutes ago by Pika8
13 Comments - Last post 46 minutes ago by MountTai
21 Comments - Last post 1 hour ago by skycycle
327 Comments - Last post 1 hour ago by MeguminShiro
306 Comments - Last post 1 hour ago by Atombomb2097
39 Comments - Last post 4 hours ago by Peiperissimus
26,218 Comments - Last post 11 minutes ago by kevinxz
3 Comments - Last post 12 minutes ago by kelicottia
6 Comments - Last post 15 minutes ago by celeir
67 Comments - Last post 15 minutes ago by Xiangming
30 Comments - Last post 41 minutes ago by Zero224
66 Comments - Last post 1 hour ago by DemonsRift
55 Comments - Last post 1 hour ago by bestname
We had pretty long queue when it comes to those tickets. They can happen when multi-copy giveaway is created and:
In those cases creators were getting information ticket needs to be forwarded to the Super Moderator(+), but as queue is long it may take weeks before ticket is resolved.
After cg promoted last batch of SM(+) we sat down and closed those tickets. Although there are still tickets that were forwarded, but fall through the cracks and creators still wait for them to be resolved.
That's why I will create this thread.
If you have ticket that was forwarded, but never solved - reply in this discussion, so I can look into it. Best would be to link to the ticket itself. Only support members and creator of the ticket can see the content when having the direct link, so it's save to share direct link to your own ticket. Like this: https://www.steamgifts.com/support/ticket/AsidQ/
This thread is not meant to speed up general deletion tickets. Only those manual winners removals that are long overdue. Or when request to adjust feedback was added to the queue.
It is also not meant to speed up solving any other ticket category.
Comment has been collapsed.