Chat with the user. If they are unwilling or unable to give you the game you won, you must mark it as Not Received.
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First, try to resolve it with him. Tell him it didn't work and see if he's willing to provide a working one. If not, mark it as not received. He has an unlimited amount of time to provide a working key to you, so whether he has to grind on tremorgames for a year or wait for it to be bundled you can keep him on your list until it's complete.
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Hi there,
A few days ago I won a giveaway here but the code needed to redeem the game didn't work.
He checked multiple times but to no avail.
Is there anything I can do? And should I give negative feedback? Kinda feel like an asshole for doing so as he did try his best...
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