Support ticket still pending (created a week ago)

Start with reading this. All of it.

You can change your username if I'm not mistaken, but you're gonna have to wait for support to look into your ticket. I have some tickets that are still waiting after more than a month, some others got a response very quickly.

As of your giveaway slot, you still have two available. Successfully completing giveaways will unlock more slots.

Thank you very much, i all ready read the FAQ. When I create the giveaway i wasn't aware that the game is available for free.
Never mind thank you for help, Ill just wait for replay from mods.

If you haven't received a response after a week, "bump" the support ticket by commenting on it. Do this once a week.

Well, I have had one for ~3 months without a reply, so learn to wait.

create a ticket about supports being slow to response.

it took them 3 months to respond to mine so good luck with that :P

You can't just complain for waiting a week! I am waiting a month and yesterday a friend of mine told me he is waiting 6 weeks!

Can't you show some patience? Do you see people making posts complaining? No! Only you did! Respect the fact that mods and admins have a life besides steamgifts!

The support here is slow as a turtle... I have 1 ticket there for more than 1 month!
Is not about know to wait, but know how to answer people... The staff is weak... :/

It is kind of amazing how often people talk about the support tickets taking a long time in the forums, and others never pick up on it.

I sent a ticket and the response was 3 months later.
But the resolution was so beautiful, it made me cry.

I rate it 8.8/10 for undertaking a massive effort to handle so many tickets with only a handful of people.

BTW you can choose a different nick ONCE, yes ONE change.

SG is a small, volunteer based site. There are only a handful of admin and mods and a couple of them are working on SG2. They all have lives of their own and are WILLINGLY giving up their PERSONAL free time to do things around here. With the average wait time for non-emergency support tickets seemingly over a month (I have one that is over 2 months old waiting to be replied to or whatever, but seeing as that it isn't life or death, I am in no rush), a week is nothing. Give the admin and mods a chance to get to it when they can, and be sure to thank them for their help since they are doing this without pay or rewards.

You have two slots still, so use them wisely and the more you give, the more slots will eventually open up. I currently have 15 slots.