First of all, I'm one of the Russian traders. I live in Russia, I buy games, I trade them (those that aren't region-locked) for keys, then sell the keys on the community market to buy other games.

During the last sale I was going to buy a copy of Octodad (not for sale this time, I wanted to gift it to my friend who became a father recently) when I found out I cannot do it - "An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support". I decided this is some sort of temporary glitch of Steam (when the sales start, all kind of glitches happen). The problem didn't perish the next day, so I contacted Steam Support about the matter. I wrote in English, knowing that Russian support is about 5 times slower than the international ones. Curiously enough, the answer was in Russian. I'll try to tranlate it to English as close to the original as I can:

Thank you for contacting Steam Support.
We have data that you use this account for willing violation of regional restrictions or avoiding prices based on the region.
Please, do not sell games to users who are in regions where prices are higher than in your region. Also please don't use proxy or VPN to falsify information about your region.

Original of my talk with Support on pastebin

Obviously, I didn't use VPN or proxy as I reside in Russia (my buyers didn't use it too, since I bough region-free games only), so the problem is in cross-regional trading. Seriously, I didn't know it is prohibited by any Steam rule. I checked trading FAQ and all I could find was "You can trade with anyone in your friendlist". I checked license agreement and found only "You agree that you will not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on game content, to purchase at pricing not applicable to your geography, or for any other purpose.", which also wasn't my case.

Also a little nitpicking, but their requirement - "do not trade with people who live in regions with higher prices" is absurd. I cannot tell for sure where are my buyers from, this would require some sort of IP tracing.

I have told all the above to steam support (this time I wrote in my native language since their answer was in Russian), so now I'm unable to buy anything (both for myself and as gift) and waiting for their answer. But I already suspect that trying to reason Steam support is like trying to reason a policeman - either way you'll be the guilty one.

UPDATE:

I've received an answer from Steam Support today. It says the following (again, my translation):

Steam Support has provided to you all the nessesary information. We will not answer further questions regarding this matter. Just in case, original of my talk with support

So, they didn't answer which steam rule did I break. Curiously enough, I found out that now I can buy again. I will consider this a mistake they didn't have guts to admit and apologise. It looks like there's some automatic system now that places a temporary store ban after buying ~20 gifts per week/day/set period of time. Since I wasn't explained anything, I'll pretend the words about "not trading with people from higher-priced region" was a personal plea from this support manager, but not a new requirement.

I missed half of the sale, but at least everything returned to normal, now I can reopen my trading threads. Again, as with the visit to the police, you're happy when you have your wallet and kidneys intact after leaving.

P.S.: Did I say I'm able to buy again? I've bought AVP 2010 just to test it, so now giving it away. Thanks for everyone who read, commented and cared!

10 years ago*

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Wow, that's pretty crazy. I hope they'll realize soon enough that they're shooting of their own feet with that kind of action. Once they'll realize this maybe they'll slown down on greed...
It's not because someone buy a game cheaper from cross-region trading that they're loosing money. I have plenty of games i wouldn't ve bought if there was no trader, at least with trading they get money, without it they wouldn't even gotten my money to buy their stupid keys or wouldn't ve bought the game.
I bet many people are like this, they see a game they might like and can trade it for 2 or 3 keys so they go and buy the keys to get it without to much hesitating. If it wasn't possible they wouldn't spent the 10, 15+$ to buy it or wait for winter/summer sale to get it.
I hope that sheep who keep saying "praise gaben" will finally open their eyes and finally realise steam is just an other greedy corporation.
I trully hope your issue gets resolved soon enough buddy.

10 years ago
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Hi, I'm Bilsabob. The story you gave with friend, I honestly would have said something similar myself. To have someone imply that you wouldn't potentially have friends, family, relationships or any given reason to gift a wonderful gift :) during such a great sale is absurd, however, the story in this case is irrelevant. What is relevant is no one broke any of the contracted rules. I do believe that Steam means well but in this case, I do not agree with their methods in this matter. Is that really all the power that can be displayed by Steam? Banning an account for a short time because someone in the chain was smart enough to find a glitch in a system, exploit it and become the 5th link in the chain? Myself if I had the power I wouldn't wield it as power, rather doing what the market was placed their to do, support the community. Would a job or better incentives for keeping certain trades a bit lower be a bad trade after all it sounds like (If I were the leader of Steam and this were one of my first views) this person in my community is doing so well trading where we are considering restrictions, to not breach contract, could we offer better deals on better games for this person exclusively and change their market angle while then offering a new contract that limited purchases on so many other titles, while still allowing some purchases, but for the exclusive game purchases person must follow set guidelines, in turn person will be gifted copies during new sales/releases to yield the trader high value items at lower prices to help the sales of newer titles, while keeping the trading system alive and well for everyone(yes I thought this up while typing just an example). Point is he did nothing wrong. As a gamer if I fell through the map and was glitched out, then got banned for cheating, that's wrong because your program that you sold me with the purpose to function properly has malfunctioned and this is not my error. To Steam I love you guys but c'mon I've been with you for 6 years and I do not intend on leaving but if my own friend makes the same mistake well we don't forget that. The mark has been made and from now on you will be looked down upon. As for the only thing I've ever really wanted from Steam was Half Life extended, but as of late it appears that greed does indeed consume all sides in this story. I do not wish to offend anyone but there is a wrong that could be made right and a situation that can be realized. I believe in the community even though I really don't do much but play games. TY for reading ßilsabob.

10 years ago
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I will buy from my store when games meet the price im willing to pay, when the difference b/w the price and the cost to trade is marginal. I will not buy something from my store when the difference is something like ~$5+, this policy will not translate into more purchases from me, if anything i will buy less from steam,as is see them as greedy ass's... There are other stores and I can survive on my backlog for a long time, most new games interest me little.

New release AAA titles are upwards of $80 here, they have no hope of me paying that. The most recent new release i got was Borderlands TPS, which was at discount from the UK for $40 (rather than $60 here), i would not have paid full price. Looks like im gonna focus more on heavily discounted and bundle games, heh what next steam is gona crack down on bundles? wouldn't surprise me. Steam got me away from pirating games, this move may only push ppl back that direction.

10 years ago
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I think people'd start looking into other places that can activate on steam.

As far as those in EU are concerned, blame your politicans for making the VAT.

10 years ago
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LOL. Steam pays the Luxembourg VAT rate of 15% for all E.U. sales, and Valve S.A.R.L Luxembourg is charging us a 20% rate conversion (1$=1€). And a year ago it was 30%!!! By the way, U.S. people pays a 5% rate, so Steam was charging us an extra 25%. ;-)

And yes, our politicians are horrible and we can blame them for almost everything... but not in this case.

10 years ago
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Good luck, steam support is by far the worst support I've encountered. I had an issue with NBA 2K9, they never shipped physical copies with CD keys yet its a steamworks game, so steam supposedly fixed it. Yet I guess its broken or didn't work so I contact steam with all the purchase proof and pictures and they tell me to return it and get a new one then tell me no more support will be given on this topic.

If I ever get a chance to ask Gaben a question it will be why is steam support complete shit...and I live in Seattle so maybe I'll get to attend any events they host where he does a Q/A :P

10 years ago
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I asked him that on his reddit AMA. It's one of the topics he actively avoids as much as HL3, except he won't even make jokes about it.

10 years ago
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Had same problem 3 times, i contacted support and all they told me to do is... Restart steam (obviously they fixed it on their side).
And yes, they do answer in Russian language, although i write them in english.
Never had this problem before, its started right after "30 days trade lock" update.

10 years ago
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I got a solution for Valve - drop the unfair regional pricing. Everybody should have the same prices as their russian store, that way, they'd sell a lot more games too, even for full price :-).

10 years ago
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Only reason Russia have cheap game is it had gigantic piracy issues, if they will give us all same prices it will be Australian ones

10 years ago
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Moral of this story:

If you want cheap games on Steam, do your bit for piracy in your region*...?


* Genuinely, I do not advocate this. Piracy sucks, but it doesn't suck much harder than some of the prices in my region...
10 years ago
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Well, a lot of regions have worse problems than Russia but still don't have a store. cough India cough

10 years ago
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Nope, not gonna happen. Some of us here can't even afford to pay $20 for an AAA title, now you expect us to pay full $60 and say it's gonna boost sales? Pfff.

10 years ago
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err, I think you misunderstood him, he's saying everyone should have the cheap Russian prices :p

10 years ago
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Yeah, guess you're right. Sorry.

10 years ago
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It would be cool if world is place where everyone have same income....but it's not...

Some country have average salary of 3 k $ and someone gets 300$...

10 years ago
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Around here a regular salary is about 600€, so that means that a AA game is about 10% of it, Am I a rich guy for that ?
And yes, I live in Europe

10 years ago
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Valve did nothing wrong. They have been looking the other way for years. They started all this when they "locked up" farming Team Fortress 2 (even after releasing the Premium Upgrade item... that was pretty silly).
This was a "gold mine" that eventually would have to end, so again, be glad that you all could do this for years. It's a grey area, who is being affected by this? Developers? Well, maybe, but they might also be benefited from it (think of it as a bundle-like income, it's better to sell some than not sell at all).

Before you ask, of course that I hate this change, but it's their store, so, it's their rules too. Don't put lame excuses as "the ToS says nothing about it" because everyone knows regional pricing is there for a reason. If it weren't that way, ALL the stores in the world would have the russian price.

Now we need to wait until they also lock up CS:GO idling, it will happen sooner or later.

10 years ago
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I didnt know u can idle in CSGO. Are u certain?

10 years ago
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Yes you can. Not sure about numbers today, it started with limit of 4 items per week, with additional limit of 1 weapon skin and 1 weapon case per day.

10 years ago
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Region prices have obviously a reason but same with trading.Just read the steam trading policy.There is nothing wrong if you buy something and trade it.That's the whole point of trading existance.they don't want region trading?Just region lock all steam games.solution is simple.Lock/ban accounts because of overused of trading is silly and propably illegal.

10 years ago
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i doubt about the illegal part. that's why drm sucks. gaben has the full control on your account and on "your" games.

10 years ago
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Not sure why you are acting ignorant.. even you know that you were taking an advantage of regional pricing.

10 years ago
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Not sure why you are acting ignorant...even when Valve's own trading FAQ says there's no restrictions when trading between regions

10 years ago
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+1

10 years ago
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Deleted

This comment was deleted 5 years ago.

10 years ago
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Seriously, this.

International traders are taking advantage of Valve's trading policies to make money for themselves, and it is against Valve's Terms of Service. We all love getting cheap Russian and Indonesian games, but anyone who honestly thought this would continue forever is living in a fantasy land. Valve is in business to make money, not to provide a platform for others to trade on their infrastructure and hedge currencies. It's only a matter of time before this whole system is locked down completely, it's just the way it is. If Valve doesn't do it, then publishers are just going to start region locking everything. It's becoming more and more common already.

Pretty soon we'll be talking about the good old days when we were able to get Russian, Indonesian, and Mexican copies of Steam games for way cheaper than on the US store. Sorry guys but nothing this good lasts forever, enjoy it while you can but don't be surprised when Valve drops the hammer.

10 years ago
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I challenge you to find something at Valve's Terms of Service about region trading.Trading non restricted region items is 100% legit...

10 years ago
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No one(that i know) uses IP proxys or other residence changing methods TO MAKE A TRADE, even if one or both of the parts are making profit, they are not using any of such methods, So, it is not "Seriously this" nor "It's as simple as that". This is a dick move from Valve, like it or not, and yes, you are right, its always about the money.

10 years ago
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It will continue forever. It gives higher profit to Valve in the end. Why? Because most of trader's customers either receive game from trader (cheaper but still with profit for Valve) or they will buy it somewhere else, cheaper than in steamstore (Amazon, IndieGala store, GMG, Humblestore and such) (no profit) or won't buy it at all (no profit).

10 years ago
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"You agree that you will not use IP proxying or other methods to disguise the place of your residence.."

Who the hell in the thread is talking about disguising the place of your residence?

10 years ago
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It's obvious you can't sell cheaper russian games to other countries - this is exactly why there are pricing regions. To let people FROM this region to buy cheaper games, not whole damn world.

10 years ago
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10 years ago
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trading is not the same as buying

10 years ago
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+1

10 years ago
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-1

10 years ago
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If this is going to be a thing.... then bye bye Steam, welcome gog and Origin.
Seriously, I have almost 200 games on Steam, in a country where either many games are only censored versions or I can't even see them in the Store because they're banned in our stupid country (Germany). So I rely heavily on getting games through gifting and trading.

10 years ago
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wait, "welcome Origin"? I understand GoG with its advantages, but Origin has even worse prices/"sales".

10 years ago
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funny how steam converts 50$ to 40€ on wallet cards but dont convert 50€ to 50$ on store
we all noticed by now valve used to make games, now they make money...

10 years ago
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Publishers set prices, not Valve.

Valve doesn't use $1=1€ pricing, at least not yet.

(There's taxation change 1st January after which Valve has to pay full 20%-27% VAT (depends on where YOU live) instead of 15% vat in "tax paradise" Luxembourg. In worst case they transfer it directly into prices)

10 years ago
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so you are saying that valve objective currently is not make money insted of games? because any trade aware of the scams out there should understand that steam is try harding to make money

10 years ago
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It's nothing wrong with making money, as long as you're not pissing all over your customers by doing so. The recent changes to trading is yet another reflection of what Valve has become. Steam has become their main if not only focus.

In the past 2 years their store catalog quadrupled in size (also helped by the influx of indie devs looking to make a buck), there's literaly no sense for quality, every garbage can now be dumped on Steam and that's all Valve stands for nowadays.

10 years ago
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Muh Capitalism!

10 years ago
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Hopefully OP will update us as with the outcome of this fiasco

10 years ago
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I've heard this story from quite a few Russian traders now where the exact same thing has happened. They all waited it out, and things returned to normal. I don't know if it's ~20 gifts per week, but the number certainly isn't very high. Between this and the region locks on every new release rule, it's certainly making things less than desirable for traders.

10 years ago
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I'm glad to read that it got sorted in the end but seriously, wtf steam!?

10 years ago
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Valve is caring more and more about money and less about customers. Obviously they don't want a separate "store" run by russians, where people could circumvent their region pricing.

10 years ago
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interesting how countries/regions that buy more games have higher prices and countries that have more piracy have cheaper prices, why would that be? maybe steam want us to piracy, who knows...
#gaben_needs_food

10 years ago
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Glad to see you can buy again ! Thanks for giveaway also :)

10 years ago
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Well they are trying to blow that bubble..

I've been doing some trades for a while and got most of the games I wanted lately thru that channel. I can say they put a big effort in this sale to cover these angles, anything I bought in that early december sale now have a notice in my inventory..

( Not Tradable )

Economy_Inventory_GiftNotTradableNote_Flat

So they didn't region-locked anything but they made those Not Tradable and flagged every one of them, one might think catching the sellers was their priority.. I think they're trying to control that part of the trades to make more money. Those days will be missed. :(

10 years ago
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That's the 30 day limit before the gift becomes tradable. It's old new, implemented 2 weeks ago. Just a bug on how it shows, a sting instead of text

10 years ago
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Thats shitty man :(
Didnt know it wasnt allowed to buy and sell games.
I know that there is now a timer so you can trade your gift after a specific time.

10 years ago
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Wow! I think your post has made a difference. I got banned the same way 6 days ago and have not been able to buy anything since then, until now. I've received exactly the same responses from the Steam Support. Feel free to look at my conversation with them if we can even call it a conversation.

10 years ago
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THIS!. This is what I was talking about with my friends. If you make some noise (respectful, polite inquiries, etc) and enough people reads and comments it, then they can't no longer ignore it. idk, but if ppl it's united against "unfair" matters like this one, then the weight of that is a force to be aknowledged. Remember the other guy from last year, a guy that gifted games to friends and went out with them for a few beers, that guy got his account locked tighter than --- anyway, Valve locked his trading, purchasing and think even playing capabilities and wouldn't even say WHY they did it. Long story short, after lawered up and quite extensive email exchange with Steam Support, he got his account back, he's able to keep playing BUT NOT TRADING at all. They never ever said why, what rule he may or may not have broken.

So there you have it, Valve can set new rules, can lock you out of your own paid account, with so much as a generic copypasted letter without reasons, but you can fight it, you can make noise and draw attention. If it's fair play you have nothing to worry about! :D Congrats!

10 years ago
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It's ok for Steam to take advantage of lower prices in different countries. They've based themselves in Luxembourg to save on tax. It's not ok for customers to try to do something similar. Tell me again about your Lord Gaben.

10 years ago
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Steam doesn't like it when you take a share of their precious profit.

And thanks for the giveaway!

10 years ago
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LOL I love your sense of humor. Good thing is that everything now is back to normal again. So cheers!!!

10 years ago
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