I sent one to someone a couple years ago. He redeemed it and got banned before marking it as received.
I've sent multiple tickets. No resolution ._.
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Looked at your tickets, it was long ago and back then only the admin was able to force a received feedback on a giveaway.
There's now a ticket category ("Request Received Feedback") that allows staff members to do it, you can submit a new ticket in that category.
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Hi. Sorry to bother you, but I submitted a new ticket that I imagine is low priority. Would you be ok with looking at it or, if it's easier, having me ask you the question here? It's a simple rule clarification. Thanks in advance if you are able to help :-)
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u can actually cancel the sent gift (meaning return them to your inventory) then send again to the right person ^^
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I recall that it gives you the option to cancel the original send if you try to send that exact same gift again. I say "exact same gift" in the case you have multiple copies in your inventory.
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just go to the sent gift in your inventory
then try to sent again, this time u will see 3 options instead of 2
so the 3rd one is to return gift to your account
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Oh my god. I think something is wrong here.
I sent another copy (I'm sure this one have no message "sent to..." yet) to A. When I go back to my library this very gift still not show message "sent to...".
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Restart Steam client before getting worried.
It doesn't clean out its information properly until you do, most of the time [activating keys aside, you notice it if you uninstall multiple games in a row, as well].
Just earlier, a friend tried to send me To the Moon, canceled it, sent me To the Moon + Soundtrack, and it wouldn't let me accept it until I restarted 'cause it couldn't tell it and the previous gift apart until I did.
This may be similar.
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I think I might find the issue. Now 'm done sending 4 out of 5 copies. There is one winner that I can't send him the gift no matter how many times I try.
This is his profile page, I saw him online in SteamGift since like 9 hours ago. But on Steam he just online 1 hour ago. I already wrote on his profile.
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Steamgifts is notorious for being wonky with its last-online status, so take it with a pinch of salt. Steam is often up for idling and the like, so ditto for it.
If you didn't specify the games'd be sent through Steam, they may not be expecting contact, and may accidentally block you on Steam.
That shouldn't prevent you from e-mailing the keys to their steam account, though, which is what I believe you were doing?
Or do you mean they just aren't accepting the game you sent?
In that case, you've two options:
1: Wait for them to activate the game
2: Add a note in your giveaway that you sent the game through email, didn't receive a response, and are attempting to add them on Steam to send it directly [this is done as much to keep staff informed as make sure the user in question realizes the matter].
But, since you already commented on their Steam profile, I'm sure it'll resolve soon enough.
Go ahead and screenshot that comment on their profile to be safe, then you can use it as basis for a reroll after a week if you need to.
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The gifting procedure seems normal, but it won't sent somehow.
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Could they not be in the restricted region, for some reason? That'd be a simple explanation for it.
I'd put in a Request New Winner ticket with all the information you have.
(Don't worry about the implication of the ticket label, putting it under it just lets them easily reroll if they need to, otherwise you'd need to put in a second ticket for it after).
Staff can not only tell you if there's a reason your gift may not be sending correctly, but they can contact the winner and facilitate the process a bit, if need be.
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I forgot to mention that this is region restricted giveaway.
I will probably create a ticket about this in next several hours if he don't accept my friend invite though.
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The last online timestamp is accurate with a 15 minutes margin of error (so if you see someone last online 20 minutes ago, they were last online somewhere between 5-20 minutes ago).
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Odd, I've been logged out and it showed me online 2 hours later, and others have mentioned similar.
I don't really have any solid basis for the assertion, though, I'll poke at it a bit more and see if the previous moment was a fluke [and if my outside information was unreliable].
Thanks for the precise info! :)
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Just add them on steam and send one by one when they are on? :P
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Best to revoke the gifts and send through steam if you're unsure.
Or at least revoke and send again.
You can revoke from inside inventory.
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I found the problem. I can't send the gift to one of the winner. The gift sending procedure is normal but when I browse to my gift library that gift has no "sent to..." message.
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So, my giveaway just ended and I started send 5 copies of the game to the winner. I (think I) accidentally send "the same gift I already sent to A" to B (since out of 5 gifts I only see one gift that has message "sent to xxx@gmail.com"). Who will be able to redeem the gift? Does the gift email sent to A cancel?
Thanks in advance!
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