Try to get the creator's attention by explaining the situation in the giveaway topic and ask him to reroll the second one that you didn't activate.
If you don't hear back in a week, mark as received and then I'd say contact support.
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- don't use the other key.
- reply in the giveaway thread that you already won that game, tell him to reroll.
- try to add on steam.
- don't mark that win as received, leave it without feedback (just deal with the +1 notification on the navigation bar).
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Ronix (Moderator)
If you win the same game two or more times you should:
1 Reject the gift: if it's a key, do not use it, if it's a gift you must return it to the previous owner.
2 Leave a comment on giveaway page explaining the issue and asking a reroll. The creator will get a notification.
3 Wait a week, then mark the giveaway as "not received".
This is what support told me to do when I got multiple wins.
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Dont use that key
Write a comment on the giveaway page, if he doesn't answer, leave it unmarked
Not the first time this as happen, it's mostly to build awareness to some game, who gets the game or doesnt isnt their main concern
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You lost me,the only way i see someone win two gifts is from 2 different giveaways, if that happens, always contact 1 of the giveaway creators, it should be even easier to prove the game as not been activated.
When there's a giveaway for mass amount of copies its usually given with keys, it's an automated process, which might lead to a winner winning more than once
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Hi,
I entered 2 Apollox4x giveaways at the same day and won both of them. Now I have 2 Keys. I activated the first key already, but I have no idea what I can do with the second key. The Giveaway Creator is the same. He is famous or something idk and refused my friend request.
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