What should I do if the winner of my giveaway has not redeemed their gift, and I'm unable to get into contact with them?
If you've been unable to reach the winner of your giveaway using email and Steam after one week of your giveaway ending, and they have not yet activated or redeemed any keys or gifts you attempted to send, please contact support to request a new winner. When creating a ticket, we ask you to include data that suggests you made an adequate attempt to contact the winner, such as screenshots of emails, friend requests, or gifts pending on Steam. If the request is approved, a new winner will be generated by the site.
I've tried adding them on Steam but they instantly rejected my request. I've send them an email now, so I'll wait a few days to see if I receive an answer, though I doubt they even speak English but you never know. Thank you for your swift reply. My fear is they may have activated the key on another account so a reroll seemed unwise.
You could take a screenshot showing the sent key in the winners page. It will be enough.
If you do so, be sure to hide part of the key before uploading it.
I've waited several days but the user hasn't replied to my email either. I suppose I'll try to reroll and hope he didn't activate the key on another account. Thanks for your help Ronix.
Hello FallenKal
About this report, you should request a new winner. Please attach a screenshot showing your attempt to contact the winner to the reroll ticket.
Let me quote the FAQ:
What should I do if the winner of my giveaway has not redeemed their gift, and I'm unable to get into contact with them?
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I've tried adding them on Steam but they instantly rejected my request. I've send them an email now, so I'll wait a few days to see if I receive an answer, though I doubt they even speak English but you never know. Thank you for your swift reply. My fear is they may have activated the key on another account so a reroll seemed unwise.
Comment has been collapsed.
You could take a screenshot showing the sent key in the winners page. It will be enough.
If you do so, be sure to hide part of the key before uploading it.
Comment has been collapsed.
I've waited several days but the user hasn't replied to my email either. I suppose I'll try to reroll and hope he didn't activate the key on another account. Thanks for your help Ronix.
Comment has been collapsed.